2/10 Terrible
Showket
Travelled with family
28 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I will rate this hotel as terrible and pathetic. The booking in this hotel has ruined my vacations in such a sacred place. The room that we were given was very old and in horrible state. The furniture was old and broken. We are a family of 4 and had booked a room with twin beds, there was no room to move around. There was no space to keep our luggage. Bathroom was in the worst state. The toilet seat was broken, the exhaust fan was making huge noise, the faucets in shower room was caulked. It is was not good enough for a person to take bath there. The safe in the room was broken. They charged me $350 a night, I will not even pay $20 for this room in United States. I had booked the hotel for 6 nights and paid the full amount at the reception. We checked out next day after talking to the Expedia agent who assured us to get the refund. We have not received any refund so far. Expedia agent asked us to wait for 72 hours after we raised the concern and finally after few days I got an email saying that I will not get a refund. The management in the hotel was not cooperative. The service at the reception was poor. I request Expedia to black list this hotel and get my money back.