Find and compare 5 Star hotels in Rancho Viejo

"Went to get my card for my room (on the 3rd floor) key didn’t work so i had to go down again to talk to the employee. his attitude was okay. then we walked in the room. it was a mess. had to go down again and turns out he gave us the wrong room and had a bad attitude as well. the new room was bad. there was a roach in the bath tub. this made me disgusted. never booking here again."

"Sucio y habían cucarachas "

"Old, dirty, don’t choose "

"Did not have breakfast at the property "

"All areas of the property were dirty- inside and out . The room was nothing as described online. The photos posted online were from opening day I’m sure when the building was new and clean. When I complained about the room and the description posted online I asked for a refund- it was denied. No help from property staff and less help from corporate. Corporate said it was up to property management discretion to offer refunds and they were not responsible for any discrepancy on property online profile stating thy only allowed use of their name for privately owned. A complaint was filed with Expedia - who issued a small credit to use with our next stay but were also unable to provide any further assistance with the complaints or refund requests. "

"This place needs to be fumigated. I encountered spiders and small roaches on the last 2 days of my stay. "