We have travelled and stayed in too many hotels to count. There have so far been 2 that have stood out in our minds as giving excellent service. The Loch Maree has jumped to number one. Duncan who welcomed us, was fantastic. He surpassed any previous number ones! He could not do enough to help and make sure that we were comfortable and had all that we needed. When the Callan, came back from his holiday, he again was lovely, helpful and kind, but Duncan had already taken the top spot. The food was very good. We noticed that some people complained about the lack of choice. It is the end of the season and hotels are closing down, so naturally the choice will be a bit less. Each night there was a couple of different choices, from the night before. Had absolutely no complaint about the food, presentation and flavours.
Loved the view. Heating and toilet did not work properly, No signal on TV.
Terrible water pressure. Poor lighting. Sagging mattress on single bed. Hole in wall leading to eaves. Door wouldn't lock. Very poor dining quality. Only one salt and pepper pot between the whole dining room. Would not recommend this hotel to anyone.
Very old, dated hotel. WAY overpriced. Cold, terrible water pressure and temperature. Room was TINY, bed saggy, pillows hard as a rock. Food was bland and uninteresting. Hotel appeared to have turned off the heat at night to the in-room heaters. Some kind of animal got into the room through the side wall of the bath tub!!
Accoglienza e check in poco cordiale, pulizia dei tavoli da pranzo pessima, servizio al ristorante lentissimo nonostante avessimo prenotato lâorario, la finestra della camera con scala di emergenza davanti. Ci siamo svegliati coperti di pinzi.
Unfortunately for us the hotel is under recently appointed new management and there is a lot to work on in terms of general hospitality skills and in particular the dining experience . Dinner menu very limited - appear to be aiming for fine dining but i would argue that most NC500 travellers are not looking for this. Service was very slow to the point of embarassing. Breakfast menu was better but cooked food for 1 of us was cold and therefore not eaten .