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"Entrance Door Number 3 not working " More

By a verified traveller on Sat 30 Apr 2022

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Hotel Description

Hotel near University at Albany in Albany

Close to airport

Within 6 miles (10 km) of this hotel, you'll find University at Albany and Washington Park. Also within 9 miles (15 km) are Albany Institute of History and Art and Governor Nelson A. Rockefeller Empire State Plaza.

Free perks

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $113* Per night/room 31 Mar. - 1 Apr.

Standard Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Albany Airport Inn ratings based on 33 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Albany Airport Inn

Everyone (11) Couples (6) Family (15)
5 out of 5

Posted by on 14 Oct. 2023

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1 out of 5
There was nothing I liked. The only thing was the rooms were clean. It was loud, I swear something else goes on in that hotel. When being at the pool there was dirty bandaids and blood everywhere the pool was not clean. The doors were never locked. I will not recommend this hotel or ever stay again.

Posted by on 13 Jun. 2023

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Comment from Hotel Management

13 Jun. 2023 by Christine F

Thank you for your review. We will use your feedback to continue to make improvements with guest satisfaction. We are currently under renovations and would love for you to come back to see our improvements. Thank you again for rooming with us.

2 out of 5
The bathtub had a dirty washcloth in it. There was black hair around the sink. The bathtub is stained, the walls have mold, the bathroom floor was dirty. The TV didn’t work. Smoke detector battery door was open, stains on carpet, smelled like smoke. Shuttle was convenient and men were nice and friendly

Posted by on 22 Mar. 2023

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Comment from Hotel Management

16 May 2023 by Christine F

On behalf of management we extend an apology that your stay with us was not enjoyable. We will use your feedback to make improvements on the property.

5 out of 5

Posted by , from Amherst on 21 Feb. 2023

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3 out of 5

Posted by on 9 Feb. 2023

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Comment from Hotel Management

10 Mar. 2023 by Christine F

Thank you for your feedback.

1 out of 5
Such a dirty place. I couldn’t cancel due to 24hour rule. Thankfully only needed for a night. This place is a dump.

Posted by on 2 Nov. 2022

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Comment from Hotel Management

9 Nov. 2022 by Christine F

Thank you for your feedback. We use all reviews to improve with guest satisfaction. We are currently under renovations. We hope that you can visit with us in the future to see the improvements we are making. We look forward to giving you a better experience.

2 out of 5
We ended up not staying at this property, the lobby had an awful smell. We looked at the room and the mattresses were old and you could just tell they were uncomfortable. The staff was very friendly!

Posted by on 21 Aug. 2022

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Comment from Hotel Management

23 Aug. 2022 by Christine F.

Thank you for your review.

1 out of 5
The hotel was old and not kept up with. AC was poor, the advertised restaurant and bar was not open, no elevators and the original room assigned to me was never made up for a new guest Additionally the breakfast room didn’t have enough tables (and the tables not cleaned after people left), long lines for the one waffle machine and the room had no AC

Posted by , from HOWELL on 6 Aug. 2022

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Comment from Hotel Management

1 Sep. 2022 by Christine F

Thank you for your review. On behalf of management, please accept or apology. We strive to provide our patrons with an enjoyable experience during their stay. We are working closely with staff as well as performing renovations. We hope you will see improvement and look forward to making your future stay much better.

1 out of 5
Very very dirty room disgusting. No tv no phone. Toilet and bathtub dirty

Posted by on 3 Jul. 2022

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5 out of 5
Entrance Door Number 3 not working

Posted by , from STAMFORD on 30 Apr. 2022

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About the SureStay Plus Hotel by Best Western Albany Airport

Location 200 Wolf Rd, Albany, NY 12205

Property Features

Albany Airport Inn offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 5800 square feet (539 square meters) and includes a conference center. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Albany Airport Inn. An area shuttle within 3 mi and a roundtrip airport shuttle (available on request) are free. Self parking is free. This Albany hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 5800 sq ft of conference space
  • 539 sq m of conference space
  • Built in 1972
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Albany International Airport Station (3.3 km / 2.1 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Albany Airport Inn offers 153 accommodations with safes and coffee/tea makers. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 32-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 5:30 AM to 10 AM.

Scenarios - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Albany Airport Inn offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Pet Policy

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay)
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No elevators
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 16
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 5 per day
  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albany Airport Best Western
  • Albany Airport Inn
  • Best Western Albany Airport
  • SureStay Plus Hotel Best Western Albany Airport
  • Albany Best Western
  • Best Western Albany Airport Hotel Albany
  • SureStay Plus Best Western Albany Airport
  • Albany Airport Inn Hotel
  • Albany Airport Inn Albany
  • Albany Airport Inn Hotel Albany
  • SureStay Plus Hotel by Best Western Albany Airport

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.