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The staff was great. Unfortunately due to the time of year that we were there, some things were closed.

The service and the location!! It is central in Positano..Leonardo went out of his way to make sure our stay was spectacular

We loved its proximity in the center of town close to shopping and restaurants. We especially liked the beautifully decorated breakfast room with all the windows and views - and the table with delicious sweet breakfast treats. We'd want to stay there again if we travel to Sorrento in the future.

The location is great. Potential guests should note that the hotel elevator stops between floors and you must walk up/down stairs to your floor. This was cumbersome for my elderly mother as well as moving our luggage. The day we arrived at the hotel we were confronted by a staff member who had asked us to leave the terrace because it was hotel guests. I informed him that I was a guest and gave him my name and room number. He replied it was impossible because that room didn't exist and we needed to leave immediately. When I showed him my room keys he left us alone. The following morning at breakfast I had dropped off a coffee and plate at a table to return to the buffet for juice. When I returned I was surprised that my food had been moved to a table on the opposite side of a large dining room. I was informed that the table was set for dinner and we could not sit there. I asked to speak to the dining manager. He informed me that the table was not reset from the previous night. He then had the staff clear and set it for the morning meal. Others were allowed to dine at these forbidden tables. During checking out; I had reserved a limo for transport to the Naples Airport. The desk clerk asked me to pay 140€, but I informed him that the hotel told me it was 130. He disbelieved me so I showed him an email sent from the hotel with the price. He through a large hotel register at me almost hitting my head. I'm sadly disappointed with the hotel staff. 4-Star? I don't think so.