The description of the hotel was VERY deceiving. The hotel itself is very dated. Especially the rooms. The valet parking is an absolute nightmare! We arrived around 6pm, and had to make circles in order to even get line for valet parking. Upon finally receiving attention from the valet attendant, he was very unprofessional. Once checked in to our room, the temperature of the room was freezing. We called maintenance twice, (very nice gentleman) and they could not resolve the issue. So, we had to change rooms. This is not a pleasant, or convenient task to have to do when traveling with small children. This leads me to my next complaint⊠it was never specified anywhere, that we needed to make reservations for the pool! Yes, reservations for pool use! I have never heard of this in all of my years of traveling. Luckily we were able to secure a time slot for the next day, but was incredibly disappointed in the pool itself. It is very small, and the tile around the pool is extremely slick. Like hazardous slick.
During our check out, we once again had valet issues. No attendant. One of the front desk clerks finally had to take us to the parking garage to retrieve our car.
After hours of checking out, I have yet to receive my receipt. My card was of course charged at check in, and I was also charged for the valet service that I did not receive.
I would absolutely never recommend this hotel.