4.1 out of 5

"My wife and I traveled from Boston to Cancun and stayed at the GR Solaris Cancun & Spa Resort for our 25th anniversary. We spent a week there and I m ... " More

By a verified traveller on Tue 10 Jul 2018

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A marina, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$338 per night

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub, Lagoon View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 486 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (127) Couples (7) Family (10)
5 out of 5
We loved our stay! There were so many great areas on the property to relax. Our room gave us a wonderful ocean view and was always clean. The staff was great too!

Posted by , from Stone Mountain, GA, USA on 23 May 2019

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Comment from Hotel Management

23 May 2019 by Social Media Manager

Dear John: Thank you very much for taking the time to share your comments on Travelocity. It is an honor to know how much we succeed in exceeding your expectations with our outstanding service, activities and overall environment. Also allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. By last, we look forward to welcoming you in the near future to your paradisiacal getaway. Warm regards from Cancun. Hoteles Solaris de México, ^P

4 out of 5
Great pool and staff. Food was ok. Cesar at the front desk was very helpful and attentive.

Posted by on 1 May 2019

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Comment from Hotel Management

3 May 2019 by Social Media Manager

Dear Traveler: We are so glad to read that you enjoyed the great service and charm of our valuable staff especially from Cesar. It would be amazing to repeat this Solaris experience in a nearest future. Kind regards from Cancun! Hoteles Solaris de México, ^P

5 out of 5
We upgraded to a room with an ocean view which we enjoyed from the balcony. The atmosphere was friendly and fun. Would definitely stay in this hotel again.

Posted by , from New Jersey on 30 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Social Media Manager

Dear Veronica: First of all thanks for sharing your review on Travelocity as well for the opportunity of having been your host in Cancun. We are so happy to read that you had an amazing time at GR Solaris. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Warm regards from Cancun. Hoteles Solaris de México, ^P

2 out of 5
It smells like cigarettes in the room. The jacuzzi was dirty The bathrooms were nasty And the staff are not clear with delegating

Posted by on 28 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Social Media Manager

Dear Traveler: We take our guests reviews very seriously, therefore it will be held a program of air quality to avoid those aromas. On the other hand, we have a very strict cleanness program for the premises including the bedrooms. However, Housekeeping department has been informed and they have been taking action to revise more carefully their work every day. By last, please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely yours: Hoteles Solaris de México, ^P

2 out of 5
Friendly stuff, horrible room quality you can hear everything inside your room

Posted by , from Chicago on 23 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Social Media Manager

Dear Kaan: Thank you for the opportunity to let us know about your stay at GR Solaris. On the other hand, We regret very much respect to the acoustic problems that you had in your room, however thank you for your comment regarding this subject and let us inform you, that we have already send your review to General Management to take actions on this matter. Sincerely yours: Hoteles Solaris de México, ^P

3 out of 5

Posted by on 21 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Social Media Manager

Dear Traveler: We appreciate your rating through this means however hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Warm regards from Cancun. Hoteles Solaris de México, ^P

4 out of 5

Posted by on 7 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Social Media Manager

Dear Traveler: We appreciate your 4 star-rating on Travelocity and it would be a pleasure to welcome you back for another memorable Solaris experience. Kind regards from Cancun! Hoteles Solaris de México, ^P

5 out of 5

Posted by on 5 Apr. 2019

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Comment from Hotel Management

6 Apr. 2019 by Social Media Manager

Dear Traveler: Thanks for your 5 star-rating on Travelocity and we are looking forward to welcoming you in a near future and pamper you as you deserve. Kind regards from Cancun! Hoteles Solaris de México, ^P

5 out of 5
Staff was exceptional, very safe, clean and enjoyable

Posted by on 27 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Social Media Manager

Dear Traveler: We are glad and grateful for your acknowledgments through this means and we look forward to see you soon for another memorable Solaris experience. Kind regards from Cancun! Hoteles Solaris de México, ^P

5 out of 5
Very pleased with stay here. Staff are helpful and efficient, friendly. Plenty of food choices with various venues kept it interesting. Live entertainment- well done! Comfortable room/ bed. Plenty of beach and pool seating. The only thing, seriously, that I looked for would be more chairs vs lounge chairs with shade in pool area. Usually on vacations take side trips. This was one of my favorite vacations and I never left the resort!

Posted by on 26 Mar. 2019

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Comment from Hotel Management

28 Mar. 2019 by Social Media Manager

Dear Traveler: We are so glad to read that you had one of your favorite vacations at GR Solaris. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. Also we greatly appreciate the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Bes regards from Cancun. Hoteles Solaris de México, ^P

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.3 km / 8.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun All Inclusive
  • GR Solaris All Inclusive
  • GR Solaris Cancun Spa All Inclusive

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.