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4.1 out of 5

"We upgraded to a panoramic view room. Fantastic views. Everyone on the staff was very friendly, super nice. No problems. At all. We come here every ye ... " More

By a verified traveller on Fri 25 Sep 2020

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A marina, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$187* Per night/room 28 Sep. - 29 Sep.

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deal Of the Day Free Up Grade to Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 134 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (87) Couples (13) Family (30)
5 out of 5
We upgraded to a panoramic view room. Fantastic views. Everyone on the staff was very friendly, super nice. No problems. At all. We come here every year and love it.

Posted by , from Washington State on 25 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by Hoteles Solaris de México.

We want to thank you for taking your time to write your comments, the feedback of our guest is very important for us. Best Regards.

4 out of 5
The property in general was great, it just needs a general renovation to hit the fine details. To be clear, those fine details did not cause me

Posted by on 25 Jun. 2020

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Comment from Hotel Management

7 Jul. 2020 by Hoteles Solaris de México.

Dear Traveler, Thank you for the suggestion, we appreciate hearing what our guests enjoy during their stay and what we could change in the future. We hope you stay with us again during your next trip to Cancún. Sincerely yours.

3 out of 5

Posted by on 22 Jun. 2020

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Comment from Hotel Management

7 Jul. 2020 by Hoteles Solaris de Mexico.

Dear traveler, Thank you for taking the time to share your comments on Expedia. Best regards, Hoteles Solaris de México.

4 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

4 out of 5

Posted by on 13 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

5 out of 5

Posted by on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 5-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hote

2 out of 5

Posted by on 3 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Social Media Manager

Dear Traveler: Please accept our apologies for not meeting your expectations. Sincerely yours, Hoteles Solaris de México. *T

2 out of 5
Worst thing we lost electricity for over 4 hours and had to walk up 6 flights in a dark staircase and arrived in our room to no water or working toilet. We liked the adult pool which was calm and relaxing, also the Mexican Coffees made in the afternoon in the lobby. We did not like the "college break" atmosphere in the main pool with many drunk adults and "games" such a tequila shots encouraging loud obnoxious behavior. We also did not like the food which lacked any taste. The restaurants and the breakfast room were very noisy and the service very slow. It seemed that those who belonged to the club got great service and attention and the regular guests like us were treated as second rate.

Posted by on 3 Mar. 2020

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5 out of 5
Staff was super friendly. Everyone seemed to really enjoy their job. The food was good. Our favorite restaurant was Zai. Wish the hot tub would have been hotter.

Posted by on 3 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Social Media Manager

Dear Traveler: Thank you for taking the time to share your comments regarding how much you enjoyed your recent stay at GR Solaris. We are happy to read that you liked the services and the varied and delicious food of our consumer centers. It would be a pleasure to receive you again soon. Best regards, Hoteles Solaris de México. *T

5 out of 5
Great staff, Raul, Rube and Eduardo. Very clean, friendly, nice pool. Needs a better divider between the shallow baby type pool and the regular pool. We might have saved a boys life.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Social Media Manager

Dear Traveler: It is an honor to read how our staff members did everything in their hands to assure you a memorable experience. Thanks for your suggestion; it would be a pleasure to welcome you back for another memorable Solaris experience. Best regards, Hoteles Solaris de México. *T

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (13.3 km / 8.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.

  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.