For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).
All-inclusive
A marina, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.
Free WiFi, balconies
The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.
GR Solaris Cancun & Spa - All Inclusive ratings based on 533 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for GR Solaris Cancun & Spa - All Inclusive
Everyone (147)Couples (12)Family (30)
5 out of 5
The activity staff make the GR Solaris a wonderful place to spend a vacation. They get to know the visitors and keep you entertained all day!
Posted by a verified traveller on 22 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
22 Feb. 2020
by Social Media Manager
Dear Traveler:
It is such a pleasure for us to read that you enjoyed all the activities and how friendly our entertainment staff is. They do everything in their hands to assure you the best stay. We hope you stay with us again during your next trip to Cancún.
Best regards from Cancun,
Hoteles Solaris de México.
*T
5 out of 5
The entire entertainment staff is magical. They become your family! Every show brings wow factor. You don’t feel like going anywhere... you want to stay at the hotel at all times not to miss a thing! This team, the dream team, they bring happiness to your day. The girls helping with the kids are simply amazing. We know everyone’s name and consider them our friends. The zumba classes are phenomenal. What a team. Food is delicious and healthy. Tons of vegan options!!! Clean, beautiful, well located! We ar e the number one fans!!! Love you all!!!
Posted by Carolina, from New York, NY on 16 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
17 Feb. 2020
by Social Media Manager
Dear Carolina:
Thank you for your kind words; it is always an honor to receive such complimentary reviews. We are happy your overall experience was good and have felt an exceptional service from all the staff, especially from the entertainment staff. They do everything in their hands to assure you the best stay. We hope you stay with us again during your next trip to Cancún!!
Best regards from Cancun,
Hoteles Solaris de México.
*T
4 out of 5
The hospitality was wonderful! The entertainment staff was welcoming and lots of fun! I enjoyed the great care my mom and I were offered by the lobby staff, Hamilton, Pedro, Rocio, and Cecilia! Also Alex and Erick from the pool area! Great staff!
Posted by Diana, from Los Angeles Ca on 16 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
17 Feb. 2020
by Social Media Manager
Dear Traveler:
Thank you for taking the time to share the names of the staff that made of your recent vacation at our Resort a memorable experience!! It would be a pleasure to receive you again soon.
Best regards from Cancun,
Hoteles Solaris de México.
*T
2 out of 5
Ruthness of restaurants and bars' personal is unique, they treated us with disrespect in from of my baby and all other people.
Posted by Enrique on 13 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
14 Feb. 2020
by Social Media Manager
Dear Enrique:
We are sad to read the situation you have experienced at the resort; we assure you that is not the top-notch service we have known for all our guest. We are looking forward to welcoming you soon and pamper you as you deserve.
Sincerely yours,
Hoteles Solaris de México.
*T
5 out of 5
Smaller size , family feel, excellent service and friendly staff.
Posted by Anca on 10 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
10 Feb. 2020
by Social Media Manager
Dear Anca:
Thanks for taking the time to share your comments. We are happy to read that your overall experience was good. We hope you stay with us again.
Best regards,
Hoteles Solaris de México.
*T
5 out of 5
Posted by a verified traveller on 2 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
4 Feb. 2020
by Social Media Manager
Dear Traveler:
Thanks for taking the time to share your 5-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again.
Best regards,
Hoteles Solaris de México.
*T
4 out of 5
We have been going to Solaris for years. The beach and facilities are fine, but it is really the staff that keeps us coming back. Just to name a few: Magali, Abrahm, Jair, Hamilton, Obelia. There are so many great people here (I apologize for not being able to remember all the names). The facilities are nice as well. We enjoy hanging out at the main pool, walking the beach, swimming in the beautiful ocean, then hanging out in the lobby bar listening to whichever band plays. Recommend Kalido for airport transfer.
Posted by a verified traveller on 1 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
5 Feb. 2020
by Social Media Manager
Dear Traveler:
We are happy to read that our staff offers you options so you could enjoy your visit. Thank you very much for taking the time to share your comments. We are happy that you've felt like home and that you liked the services of our staff, especially from those you have mentioned. It is an honor to know how much we succeed in exceeding your expectations. It would be a pleasure to receive you again soon.
Best regards,
Hoteles Solaris de México.
*T
4 out of 5
Posted by a verified traveller on 24 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
25 Jan. 2020
by Social Media Manager
Dear Traveler:
Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again.
Best regards,
Hoteles Solaris de México.
*T
2 out of 5
I have stayed here several times with no problems. I dont know if theres new management or what but everyone was very rude. They used to give you a choice a rooms when you check in, not this time, and when i asked it is now $45 per night. Their sales team is Very pushy to sell memberships and didnt care that my child was tired and this was her vacation. The bartenders acted inconvenienced to get me a beer and they expected tips for every drink. The food was not very good and the staff were dismissive and annoyed most of the time. Very sad to see such a decline in everything i once enjoyed at GR.
Posted by a verified traveller on 13 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
15 Jan. 2020
by Social Media Manager
Dear Traveler:
We regret that despite all the efforts that our staff did in helping you during your stay with us, we have not managed to fulfill your expectations. Please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience.
Sincerely yours,
Hoteles Solaris de México.
*T
4 out of 5
All bartenders and staff very friendly. Entertainment is really good.
Posted by a verified traveller on 12 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
13 Jan. 2020
by Social Media Manager
Dear Traveler:
Thanks for your comments, it is a pleasure read that you've enjoyed your recent stay. It would be a pleasure to receive you again.
Best regards,
Hoteles Solaris de México.
*T
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All non-motorized water sports included
Onsite live performances included
Theme parties included
Property Features
GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.
GR Solaris Cancun & Spa - All Inclusive offers 306 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony
Stocked minibar (select free items)
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.
Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.
Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.
Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.
24-hour room service is available.
Spa Services
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pets
No pets allowed
Policies
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Cash or credit card deposit required
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 20 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
GR Cancun
GR Solaris
GR Solaris All Inclusive
GR Solaris All Inclusive Cancun
GR Solaris Cancun
GR Solaris Cancun All Inclusive
Solaris Cancun All Inclusive
Solaris Cancun GR
Solaris GR
Solaris GR Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Hotel Cancun
Gr Solaris Cancun Mexico
Gr Solaris Hotel Cancun
Grand Royal Solaris Cancun
Grand Solaris Cancun
Solaris Cancun
GR Solaris All Inclusive All-inclusive property
GR Solaris Cancun Spa All Inclusive
GR Solaris Cancun & Spa - All Inclusive Cancun
GR Solaris Cancun & Spa - All Inclusive All-inclusive property
You should know
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
