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4.0 out of 5

"Excellent service good food clean beautiful place " More

By a verified traveller on Sun 29 Nov 2020

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A marina, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$198* Per night/room 4 Apr. - 5 Apr.

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deal Of the Day Free Up Grade to Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 114 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (66) Couples (14) Family (30)
4 out of 5

Posted by on 29 Jan. 2021

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Comment from Hotel Management

10 Feb. 2021 by Hoteles Solaris de México

Dear guest, We are very grateful that you have chosen us to enjoy your most recent vacation. We hope you can return to GR Solaris soon to pamper you once more. Sincerely

2 out of 5
Resort was nice and the Pools and Ocean were excellent. Room was nice as well. Valet and Bag Handlers were very helpful. Dislikes: Front Desk staff member was very cold and sent us to a room that was less than what we paid for. Bag Handler called front desk and had this corrected immediately (Bag Guys were GREAT!) Jacuzzi Tub had two lights that lit everything up and couldn't be turned off and Jacuzzi in room was on porch outside so unless you wanted EVERYONE seeing a romantic moment in your Porch Heart shaped Jacuzzi ... you had no other option. Had card recoded at front desk to new room and ask for a mask and the first one they gave us had no strings to cover your ears and when I said something they gave me a second one with a broken string. Stopped at the Hotel Store to get a mask since the front dEsk was NO HELP and they want $8 for a mask. We were told restaurants closed at 10 pm but at 9:20 the Restaurant very coldly said they were closing and to make reservations for tomorrow...although the place had at least 20 guest still at their table and amply waiters to take two more guest order. Left VERY disappointed and went to Buffett were at 10pm PROMPTLY ALL the food was pulled from the countertops. Breakfast was much different as the waiters informed us # times the Buffett was about to close. Bar in main lobby had VERY LOUD CROUD that the noise radiated throughout the Lobby. Nice Resort but for the the price and the rude and discourteous staff we will NOT return

Posted by on 30 Dec. 2020

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Comment from Hotel Management

3 Jan. 2021 by Itzel Cruz

We really appreciate the time you took to write this detailed review, your comments are a very important tool in knowing what we need to improve. We will work in our areas of opportunity, always looking to be better every day. Best regards.

1 out of 5

Posted by on 8 Dec. 2020

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Comment from Hotel Management

8 Dec. 2020 by Hoteles Solaris de México.

Estimado huésped: Nos encantaría saber que mejoras encontró en su estancia para poder aplicarlas. De igual forma le agradecemos que nos deje su puntuación, seguiremos trabajando duro. Saludos cordiales.

5 out of 5
Excellent service good food clean beautiful place

Posted by , from Tampa fl on 29 Nov. 2020

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Comment from Hotel Management

29 Nov. 2020 by Itzel Cruz

hank you for sharing your comments with us regarding your recent stay. It's fantastic reading how much you enjoyed the facilities and the service from all of our staff

5 out of 5
We upgraded to a panoramic view room. Fantastic views. Everyone on the staff was very friendly, super nice. No problems. At all. We come here every year and love it.

Posted by , from Washington State on 25 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by Hoteles Solaris de México.

We want to thank you for taking your time to write your comments, the feedback of our guest is very important for us. Best Regards.

4 out of 5
The property in general was great, it just needs a general renovation to hit the fine details. To be clear, those fine details did not cause me

Posted by on 25 Jun. 2020

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Comment from Hotel Management

7 Jul. 2020 by Hoteles Solaris de México.

Dear Traveler, Thank you for the suggestion, we appreciate hearing what our guests enjoy during their stay and what we could change in the future. We hope you stay with us again during your next trip to Cancún. Sincerely yours.

3 out of 5

Posted by on 22 Jun. 2020

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Comment from Hotel Management

7 Jul. 2020 by Hoteles Solaris de Mexico.

Dear traveler, Thank you for taking the time to share your comments on Expedia. Best regards, Hoteles Solaris de México.

4 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

4 out of 5

Posted by on 13 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

5 out of 5

Posted by on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 5-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hote

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Climbing wall included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Kids club included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Limited onsite parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (13.3 km / 8.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Cash or credit card deposit required
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.