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4.1 out of 5

"The activity staff make the GR Solaris a wonderful place to spend a vacation. They get to know the visitors and keep you entertained all day! " More

By a verified traveller on Sat 22 Feb 2020

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A marina, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$286* Per night/room 5 Mar. - 6 Mar.

Deluxe Room, Beachfront (Free Wi-Fi )

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Lagoon View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub, Lagoon View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 533 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (147) Couples (12) Family (30)
5 out of 5
The activity staff make the GR Solaris a wonderful place to spend a vacation. They get to know the visitors and keep you entertained all day!

Posted by on 22 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Social Media Manager

Dear Traveler: It is such a pleasure for us to read that you enjoyed all the activities and how friendly our entertainment staff is. They do everything in their hands to assure you the best stay. We hope you stay with us again during your next trip to Cancún. Best regards from Cancun, Hoteles Solaris de México. *T

5 out of 5
The entire entertainment staff is magical. They become your family! Every show brings wow factor. You don’t feel like going anywhere... you want to stay at the hotel at all times not to miss a thing! This team, the dream team, they bring happiness to your day. The girls helping with the kids are simply amazing. We know everyone’s name and consider them our friends. The zumba classes are phenomenal. What a team. Food is delicious and healthy. Tons of vegan options!!! Clean, beautiful, well located! We ar e the number one fans!!! Love you all!!!

Posted by , from New York, NY on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Social Media Manager

Dear Carolina: Thank you for your kind words; it is always an honor to receive such complimentary reviews. We are happy your overall experience was good and have felt an exceptional service from all the staff, especially from the entertainment staff. They do everything in their hands to assure you the best stay. We hope you stay with us again during your next trip to Cancún!! Best regards from Cancun, Hoteles Solaris de México. *T

4 out of 5
The hospitality was wonderful! The entertainment staff was welcoming and lots of fun! I enjoyed the great care my mom and I were offered by the lobby staff, Hamilton, Pedro, Rocio, and Cecilia! Also Alex and Erick from the pool area! Great staff!

Posted by , from Los Angeles Ca on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Social Media Manager

Dear Traveler: Thank you for taking the time to share the names of the staff that made of your recent vacation at our Resort a memorable experience!! It would be a pleasure to receive you again soon. Best regards from Cancun, Hoteles Solaris de México. *T

2 out of 5
Ruthness of restaurants and bars' personal is unique, they treated us with disrespect in from of my baby and all other people.

Posted by on 13 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Social Media Manager

Dear Enrique: We are sad to read the situation you have experienced at the resort; we assure you that is not the top-notch service we have known for all our guest. We are looking forward to welcoming you soon and pamper you as you deserve. Sincerely yours, Hoteles Solaris de México. *T

5 out of 5
Smaller size , family feel, excellent service and friendly staff.

Posted by on 10 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Social Media Manager

Dear Anca: Thanks for taking the time to share your comments. We are happy to read that your overall experience was good. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

5 out of 5

Posted by on 2 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 5-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

4 out of 5
We have been going to Solaris for years. The beach and facilities are fine, but it is really the staff that keeps us coming back. Just to name a few: Magali, Abrahm, Jair, Hamilton, Obelia. There are so many great people here (I apologize for not being able to remember all the names). The facilities are nice as well. We enjoy hanging out at the main pool, walking the beach, swimming in the beautiful ocean, then hanging out in the lobby bar listening to whichever band plays. Recommend Kalido for airport transfer.

Posted by on 1 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Social Media Manager

Dear Traveler: We are happy to read that our staff offers you options so you could enjoy your visit. Thank you very much for taking the time to share your comments. We are happy that you've felt like home and that you liked the services of our staff, especially from those you have mentioned. It is an honor to know how much we succeed in exceeding your expectations. It would be a pleasure to receive you again soon. Best regards, Hoteles Solaris de México. *T

4 out of 5

Posted by on 24 Jan. 2020

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Comment from Hotel Management

25 Jan. 2020 by Social Media Manager

Dear Traveler: Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again. Best regards, Hoteles Solaris de México. *T

2 out of 5
I have stayed here several times with no problems. I dont know if theres new management or what but everyone was very rude. They used to give you a choice a rooms when you check in, not this time, and when i asked it is now $45 per night. Their sales team is Very pushy to sell memberships and didnt care that my child was tired and this was her vacation. The bartenders acted inconvenienced to get me a beer and they expected tips for every drink. The food was not very good and the staff were dismissive and annoyed most of the time. Very sad to see such a decline in everything i once enjoyed at GR.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Social Media Manager

Dear Traveler: We regret that despite all the efforts that our staff did in helping you during your stay with us, we have not managed to fulfill your expectations. Please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely yours, Hoteles Solaris de México. *T

4 out of 5
All bartenders and staff very friendly. Entertainment is really good.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Social Media Manager

Dear Traveler: Thanks for your comments, it is a pleasure read that you've enjoyed your recent stay. It would be a pleasure to receive you again. Best regards, Hoteles Solaris de México. *T

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.3 km / 8.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Cash or credit card deposit required
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun
  • GR Solaris All Inclusive All-inclusive property
  • GR Solaris Cancun Spa All Inclusive
  • GR Solaris Cancun & Spa - All Inclusive Cancun
  • GR Solaris Cancun & Spa - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
url importing https://www.travelocity.ca/Cancun-Hotels-GR-Solaris-Cancun-&-Spa---All-Inclusive.h1110099-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.