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4.5-star beachfront resort near Puerto Morelos Beach
On the beach
Stay at this Puerto Morelos resort and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).
All-inclusive
This all-inclusive resort features free water park access, a full-service spa, and 10 restaurants. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the 9 outdoor pools and free perks like buffet breakfast and free self parking.
Hyatt Ziva Riviera Cancun - All Inclusive ratings based on 12 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hyatt Ziva Riviera Cancun - All Inclusive
Everyone (2)Couples (3)Family (6)
4 out of 5
The hotel was nice and comfortable. The beach was full of seaweed and rocks. Hard to walk along the shore.
Posted by MICHAEL on 15 Mar. 2024
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Comment from Hotel Management
16 Mar. 2024
by HZRC
Dear MICHAEL,Thank you for taking the time to share with us your completely helpful review; we regret to learn that your perception about the resort's location ended that way.Regarding all the aspects you have brought to our attention, we would like to highlight mother nature is unpredictable; it’s a fact that the climate changes, presents important affectations all around the globe.Nevertheless, our team members are committed to offering our guests the very best hotel experience, continuously carrying out environement actions to prevent solid accumulations coming-out to the shorelines.We genuinely hope to have the opportunity of welcoming you back again and erase this bad lasting taste.Sincerely,Guest Relations
4 out of 5
The ocean wasn’t as clear as pictures, very rocky and lots of sea weed. Pools were nice and that’s where we spent most of the time. Staff was friendly, restaurants and drinks were good. Only downside was our room fridge wasn’t restocked except for soda. We had to call down for towels multiple times, didn’t have wash rags or hand towels almost the whole trip.
Posted by JENNIFER on 14 Mar. 2024
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Comment from Hotel Management
16 Mar. 2024
by HZRC
Dear guest,Thank you for taking the time to share with us your completely helpful review; we regret to learn the unexpected situation you've encountered during your recent stay.Nevertheless, please rest assure the comments you have brought to our attention have been addressed to the Management for a closer review and direct follow up.We genuinely hope to have the opportunity of welcoming you again and erase this bad lasting taste.Sincerely,Guest Relations
4 out of 5
Hyatt Ziva Riviera Cancun was a nice property in a good location. Short beach, it was swimmable, a bit rocky, only small amounts of Sargassum. The room was large and clean, comfortable beds. The food was good in the restaurants. Breakfast buffet much better at the Mediterranean restaurant vs the Asian restaurant. Nice coffee shop. Biggest complaint is the lack of chairs/saving of chairs in beach and pool areas. By 7 am every chair in the pool areas was reserved with towels—mostly by people who didn’t show up until well after 11am. Heard many people say they set their alarms for 6, put out towels then went back to bed. Wish the resort would have (and enforce) a policy of not saving chairs—there would be plenty of room for everyone if people would just use their chairs during the time they were at the pool/beach. For this reason I wouldn’t return to this particular resort
Posted by Karen on 7 Mar. 2024
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Comment from Hotel Management
11 Mar. 2024
by HZRC
Dear guest,Thank you for taking the time to share with us your completely helpful review; we regret to learn the unexpected situation you've encountered during your recent stay.Nevertheless, please rest assure the comments you have brought to our attention have been addressed to the Management for a close review and follow up.We genuinely hope to have the opportunity of welcoming you again and erase this bad lasting taste.Sincerely,Guest Relations
4 out of 5
They maintain the beach as best as they can. It is a really beautiful spot with calm waters that makes it enjoyable to swim in the water. It felt as though the rest of the resort was short staffed. Checking in took a while of standing in line (not something I was used to at an all inclusive). Many restaurants had 30 mins of wait time when arriving and then took a long time to get food and service. The spa was messy with stuff everywhere.
Posted by Kelly on 23 Feb. 2024
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Comment from Hotel Management
24 Feb. 2024
by Hyatt Ziva Riviera Cancun
Dear Kelly, Thank you for sharing your feedback. Your comments are truly valuable for us, as they allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Warm regards, #HyattZivaRivieraCancun
5 out of 5
The property was beautiful and very well maintained. We enjoyed all the pools and restaurants were great. We even enjoyed the water slides. There shaded areas which was really nice when you don’t want to be in the sun. Rooms were really nice and clean. Staff was so nice and friendly. The restaurant managing staff Mario Valenza, and Graciela went above and beyond to serve us and meet our wants and needs. Super people. Our breakfast server Lydia was so sweet and served us like family. We would definitely recommend stay here.
Posted by HERBERT H, from COMFORT on 27 Sep. 2023
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Comment from Hotel Management
28 Sep. 2023
by Hyatt Ziva Riviera Cancun
Dear Herberth It's our pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the Hyatt Ziva brand standards. Your feedback has been shared with the team as a motivation to keep up our good work.With Service from the Heart, #HyattZivaRivieraCancun
2 out of 5
Posted by Luis on 21 Sep. 2023
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Comment from Hotel Management
22 Sep. 2023
by Hyatt Ziva Riviera Cancun
Dear Luis Thank you for sharing your views; it is our hope that you will not let such an isolated incident tarnish your perception of our hotel for good. At some point in the future, we hope to reinstate ourselves in your good faith and prove that we are worthy of your kind patronage.With Service from the Heart, #HyattZivaRivieraCancun
5 out of 5
The restaurant options was phenomenal
Posted by Shane on 24 Aug. 2023
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Comment from Hotel Management
24 Aug. 2023
by Hyatt Ziva Riviera Cancun
Dear Shane We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.with Service from the Heart, #HyattZivaRivieraCancun
2 out of 5
People, don’t be fooled like me. The resort in general is amazing. I went to this resort from August 2-8. The food is top notch, it’s cleaned well, the staff is so friendly and accommodating, water comes in bottles, beer comes in cold cans, plenty of pools, and they aren’t strict about their towels. BUT, and know that I’m not a picky person when it comes to ocean water, but the beach here was disgusting. The beach is very small in itself and the water is so dirty, also, note that the water this time of year is very HOT, and usually I wouldn’t complain about warm sea water but this was ridiculously hot which made it even grosser. The photos they have posted on their website are very old and look nothing like how the beach looks now. I know that it’s seaweed season but I went to Barcelo Maya Grand Palace at the same time last year and the water was blue and clear and beautiful. Sure there was seaweed but it wasn’t brown like it was here at Hyatt Ziva Riviera Cancun. I tried to get in water twice and it’s just so rocky that it’s impossible to get far and the bottom is just filled with seaweed there’s barely any sand to walk on. Just because the beach was so horrible I booked two tour trips on a catamaran to go to Isla Mujeres just so that I could swim in clean water. Also, when I was booking on Expedia, I thought i was booking 6 days at Hyatt Ziva Cancun and not Hyatt Ziva RIVIERA CANCUN.
Posted by Oksana S on 10 Aug. 2023
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Comment from Hotel Management
10 Aug. 2023
by Hyatt Ziva Riviera Cancun
Dear OksanaThank you for sharing your feedback through this means. Your comments are truly valuable for us, as it allows us to improve our service levels and product.Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The concerns you have raised are under close revision with our Department Heads.with Service from the Heart, #HyattZivaRivieraCancun
5 out of 5
The property is beautiful, very peaceful. The staff were absolutely amazing. Very professional, but so nice and trndpusly helpful
Posted by Resume for Nancy on 6 Sep. 2022
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Comment from Hotel Management
7 Sep. 2022
by Hyatt Ziva Riviera Cancun
Dear NancyWe are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.With Service From the Heart,#HyattZivaRivieraCancun
2 out of 5
Posted by Brandy on 2 Jul. 2022
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Comment from Hotel Management
3 Oct. 2022
by Hyatt Ziva Riviera Cancun
Dear BrandyThank you, for sharing your views; it is our hope that you will not let such an isolated incident tarnish your perception of our hotel for good. At some point in the future, we hope to reinstate ourselves in your good faith and prove that we are worthy of your kind patronage.With Service From The Heart,#HyattZivaRivieraCancun
About the Hyatt Ziva Riviera Cancun - All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. Event space at this resort measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos resort.
438 guestrooms or units
10 dining venues
3 bars by the pool
5 bars or lounges
51000 sq ft of conference space
4738 sq m of conference space
Buffet breakfast (free)
Deli
Kid's club (free)
Supervised childcare (surcharge)
Childcare (surcharge)
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Conference space
Front desk (24 hours)
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Gift shop
Beauty salon
ATM
Bellhop
Elevator
Smoking in designated areas
Coffee shop
Swim-up bar
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 9
Waterslide
Free WiFi
Children's club (free)
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Puerto Morelos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio (furnished)
Jetted tub
Minibar
In-room dining (24 hours)
Smart television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Wheelchair accessible
Wardrobe or closet
Toothbrush and toothpaste
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
No rollaway/extra beds available
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Guest accommodation is sealed after cleaning
Property follows sanitization practices of COVID-19 Guidelines (CDC)
You should know
Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
