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Liked convenience of location and some of the other amenities. Staff was very good. Room was hot and I couldn’t lower temperature. Room was small. No refrigerator in room. Ice machine didn’t work.

Great location to madison square garden, decent and clean room

The staff were extremely nice and accommodating. I was a little taken back to find breakfast was over $50.00 for 2 for the buffet. Thank goodness for the $20.00 allowance per day. I would stay here again.

great location, it has been our 2nd stay there in 2 years

Perfect for our overnight stay. Great location, central to midtown activities. Cordial, helpful staff.

Upon arrival the girl at the front desk (I wish I had gotten her name) said the room we had booked wasnt available and wouldnt be available until the last night of our stay. She also said there was nothing she could do as far as a refund on the difference between the room we paid for and the room we got because we booked through a 3rd party! She said we were more than welcome to find a different hotel! Keep in mind we didnt even arrive at the hotel til 10pm, and with not being familiar with New York at all this wasnt an option. I think she knew that, she just could careless what we did or about customer service. So, we were put into a shoe box of a room! It had 1 full size bed and 1 roll away and you couldnt walk in the room at all! I have learned I will for now only book directly through that company itself and not use a 3rd party as there is no guarantee of what you actually pay for and nothing can be done about it. Super frustrating!! Luckily the next day we went to the front desk and spoke with Sammie who later that evening put us in a double room as we paid for and she was extremely helpful.