4.1 out of 5

"Very nice hotel, close to Times Square in NYC. The room was great for a couple traveling with a teenager. The second bed was lacking a blanket when ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

4-star boutique hotel near Jacob K. Javits Convention Center

City center stay

Within a 15-minute walk of this Midtown hotel, you'll find Jacob K. Javits Convention Center and Times Square. Broadway and Central Park are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the a rooftop terrace and conveniences like a 24-hour front desk and concierge services.

Free Internet, LCD TVs

The soundproofed guestrooms offer free WiFi, free wired Internet, and free local calls. Other amenities include rainfall showerheads, Netflix, and LCD TVs with cable channels.

Premium Cabin, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$119 per night

Premium Cabin, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Terrace (First Class)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, View (VIP)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse, 1 King Bed (VIP)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Cabin, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

YOTEL New York ratings based on 82 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for YOTEL New York

Everyone (78) Couples (2) Business (1)
4 out of 5
In-hotel restaurant excellemt. Room nice, sleek and a modern, if small. Heating system noisy.

Posted by on 8 Mar. 2019

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Comment from Hotel Management

9 Mar. 2019 by hotel_mgmt_team_365

It is wonderful to learn that dining at the Green Fig was a highlight of your YOTEL stay and that you loved our modern cabins! Thank you for taking the time to share your feedback, we hope to see you again next time! Cheers, The YOTEL Crew

3 out of 5
Yotel is a very automated facility. We did not see anyone at check in. Yes, it was easy to use their kiosk to check ourselves in but I prefer to interact with a person. The rooms were small, which I expected for NY, but they did not have anything in them to direct us to attractions, etc. There wasn't even a pen! No brochures. I think there may have been television channels but I much prefer something to page thru as opposed to having to turn on a TV. We had very limited interaction with people and the ones we did were not very customer service orientated. The cleaning crew left our window open when it was 28 degrees. Only received a pathetic "sorry" for that. Even though there were 2 of us, they only left towels for one. I asked for additional towels and wash clothes as I do not wish to share a wash clothe or towel with my husband. After the first night, I figured out that we should stock our own as there was a linen closet down the hall. The only other time anyone said anything to us was when we left & that was a thanks you for staying with us. Overall, the room was fine but their customer service is very lacking.

Posted by on 11 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by hotel_mgmt_team_365

Hi Cathy, We appreciate you taking the time to share your feedback. While we pride ourselves on our tech-forward concept and automated services, it is always our goal to provide a welcoming and enjoyable stay for each of our guests, and we sincerely regret that we missed the mark on your visit. We will address your comments with our crew for further training, and we hope to have another chance to win your heart on a future trip to NYC. All the best, The YOTEL Crew

4 out of 5
Be mind full rooms are quite small being that they're considered cabins and not actual standard rooms. Space is utilized well.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by hotel_mgmt_team_365

Hi there! As you noted, our comfy cabins were inspired by the clever designs of first-class airline travel and loaded with lots of fun extras like heated towel racks and color changing mood lighting. We are glad you appreciated our quirky style, and we hope you will join us again next time you are in NYC. Cheers, The YOTEL Crew

4 out of 5
The hotel building was clean and comfortable, our room was quiet, most of my encounters with staff were pleasant, and the restaurant offered a decent buffet for breakfast (not included in cost of stay). The only stinky thing I can say is that there is some kind of extra hotel or resort fee that you do not see until check out. I do not understand what it is for, but you don't even see it until you've returned your keys to the kiosk on the first floor, where there are no humans. I do not even know who to ask about that. Even now.

Posted by , from DC on 22 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by hotel_mgmt_team_365

Hi Betsy, We are glad you enjoyed your YOTEL stay, and thank you for reaching out with your comments. Our experience fee is shared during the booking process when you select your room, and in the booking summary before you enter your credit card information, though it is paid at check-out. We apologize for any confusion regarding this matter and hope this helps to clarify. All the best, The YOTEL Crew

2 out of 5
The room was not extremely clean. Also during the second night the fire alarm went off twice in the middle of the night. First at 3:45am and then again at 5:30am. There was no fire, the system in the building was tripping.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by hotel_mgmt_team_365

We are very sorry for the disturbance, Marissa, and hope you will allow us another opportunity to impress you with a great YOTEL stay next time you are in NYC. All the best, The YOTEL Crew

4 out of 5
Nice and convenient. Easy chin in and out. Not far from our destination

Posted by on 14 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by hotel_mgmt_team_365

We are glad you loved our tech-forward services and Times Square West location. Please join us again next time you are in NYC! Cheers, The YOTEL Crew

2 out of 5
Room must have been close to elevator machine room Banging noise all night Also didn’t get my wake up call

Posted by on 3 Jan. 2019

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Comment from Hotel Management

3 Jan. 2019 by hotel_mgmt_team_365

We appreciate your feedback and are apologize for the shortcomings during your stay. We will address your comments with our crew to ensure a better experience in the future. All the best, The YOTEL Crew

5 out of 5
Nice hotel. Close to midtown. Clean and efficient.

Posted by on 2 Jan. 2019

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Comment from Hotel Management

3 Jan. 2019 by hotel_mgmt_team_365

Thanks for taking a moment to rate your experience! We are thrilled your stay was a great one and look forward to welcoming you again soon! Cheers, The YOTEL Crew

2 out of 5
Just stayed for Christmas. Had to switch rooms in the middle of the stay after finding a bed bug one night(room 1509). They “accommodated” us by switching us to (room 2615), which was smaller and had broken lights. They told us to fill out an incident report so that they can advise us of their “findings” in regards to the bed bugs.... still waiting for that email I never received. And then to top it off, BE AWARE!! When you check out, you get charged $30 a night for an EXPERIENCE FEE. A fee that’s included that they never inform you about. Also, apparently included in those $30 dollars, you get credit to use daily for hotel amenities, such as food, drinks, to rent bikes, etc. You would think it’s commom courtesy by the hotel staff to inform you of all these things. NOPE!! They don’t bother informing you at all. Yet, the first thing they ask from you when you check in is for a credit card to put on file in case of any incidentals for the room. They can easily ask for you credit card, but they can’t spend 2 mins to tell you about the $30 fee and the “credit” you get daily to use at the hotel. Extremely disappointed! You would think after being inconvenienced and having to change rooms in the middle of your stay, they would take better care of their clients. I would never recommend this hotel to anyone.

Posted by on 28 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Jordan Pizzolato

Hello, Thank you for taking the time to provide us with feedback. i'm very sorry to hear about you finding a bug in your cabin. Our policy for this is to have an outside company come in to investigate the room and let us know of their findings. once that is completed, our security team will be in touch with you to discuss. i have forwarded this to them as well. as for our experience fee, we do explain this on our website and its is also displayed at the time of booking and on your confirmation email. if you confirmation states otherwise, please feel free to forward it to us so that we may look into this for you further. in regards to the amenities you are speaking of that is included in the facility fee, this is something we no longer offer as of the start of 2018. i do apologize about the over all stay that you had and i will ensure our security team reaches out to you as soon as possible in regards to this situation. in the meantime, please feel free to reach out to us directly if there is anything further you would like to discuss. once again, thank you for your feedback and hope you have a wonderful new year

5 out of 5
Hotel was beautiful. The staff members at check in were very helpful. Very thorough. Made me feel very special on my birthday!!! The manager she was amazing. I got balloons to my room chocolates and cashews. And a personalized card!! Just the bathroom door was hard to push. It was like stuck. No coffee machine. No fridge. That's just the downside. I also couldn't find any good movies to watch. And also there was no iPod dock or clock any where . Also the phone was stuck to the wall which made it uncomfortable to use as the wire was really short.

Posted by on 25 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by hotel_mgmt_team_365

Happy Birthday! Thank you for spending this special day with us, we are thrilled you had a great start to your year and hope to see you many more times in the months ahead. Cheers, The YOTEL Crew

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly YOTEL New York. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star New York hotel is smoke free.

  • 1 building
  • 713 guestrooms or units
  • 27 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.9 km / 9.9 mi)
  • Train station: New York Penn Station (1.7 km / 1 mi)
  • Metro station: Port Authority Bus Terminal (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

YOTEL New York offers 713 air-conditioned accommodations with laptop-compatible safes and hair dryers. 32-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Premium channels
  • Netflix
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy full breakfast for a fee.

East and West - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

YOTEL New York includes a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

This property offers self-service check-in kiosks. For more details, please contact the property using the information on the reservation confirmation received after booking.

The tubs are available for use only from May 15th through September 15th for the First King Terrace and the VIP Terrace Suite rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property charges a mandatory deposit of USD 500 per night for bookings in the "Suite, 1 King Bed, View (VIP)" or "Penthouse, 1 King Bed (VIP)" room type. Any unused portions of the deposit will be refunded at check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 30.00 per person (approximately)
  • Self parking fee: USD 45 per night
  • Valet parking fee: USD 62 per night
  • Late check-out fee: USD 60.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • YOTEL New York Times Square Hotel
  • YOTEL Times Square Hotel
  • YOTEL New York Times Square
  • YOTEL Times Square
  • Yotel New York At Times Square West Hotel New York City
  • YOTEL New York Hotel
  • YOTEL Hotel
  • YOTEL
  • YOTEL New York at Times Square

You should know

  • Guests may experience noise disturbance due to nearby construction work.