4/10 Poor
Ginger
Travelled with family
Sep 2, 2025
Family long weekend
Location is great. Have stayed here probably 20 times but won't likely again. The elevators were not working. They supposedly have 6 but at times only 1 was in operation. After waiting for 20 minutes one morning, we had to climb down 13 flights of stairs which then put us in the basement and then had to go back up to the lobby by a different set of stairs. I complained a couple of times as it was a problem the whole weekend and no one did anything about it. This was Labor Day weekend and the hotel was full. They should not be taking elevators out of service on such a busy weekend. They also sent several emails advertising their roof bar Darling which my husband and I loved when we were there a few months ago. However, when we arrived, we found out it had been shut down for "issues" for quite some time according to staff. Why are the emails still advertising something that isn't there. I would not have been annoyed by that as much if everything else went smoothly.
Ginger
Stayed 3 nights in Aug 2025






































