For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Midtown hotel places you steps from Central Park and a 5-minute walk from 5th Avenue. Carnegie Hall and Columbus Circle are also within half a mile (1 km).
Business services
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, limo/town car service, and express check-out are also on offer.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 631 guestrooms also offer free WiFi and flat-screen TVs. Room service, free international calls, and free long-distance calls are also available.
Park Lane Hotel ratings based on 74 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Park Lane Hotel
Everyone (34)Couples (3)Family (11)
4 out of 5
The location is great, central to highlights. The room was large and staff very nice. Elevators need work...a couple were down. I would stay again and appreciate my fun weekend.
Posted by a verified traveller on 10 Dec. 2019
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5 out of 5
Great spot. Close to everything. Staff was great and helpful.
Posted by a verified traveller on 9 Dec. 2019
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5 out of 5
We upgraded to a full park view and the view was SPECTACULAR.
Posted by LH, from Live Oak, Florida on 19 Nov. 2019
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5 out of 5
Loved the views and attentive staff
Seond time there
Posted by a verified traveller on 24 Oct. 2019
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5 out of 5
I love the location next to the park and subway stations to all of the lines. It is the perfect place to stay!
Posted by a verified traveller on 16 Oct. 2019
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1 out of 5
Paid for upgrade( when I asked for it front desk said no you don’t have an upgrade and you aren’t being charged for one) I did not receive and I was charged. The mattress I slept on may have been left over from the war of 1812.
Location is terrific. Staffs response to problem with room was that there was nothing they could do as they were sold out except I went online and was able to find rooms available. Spend your money elsewhere.
Posted by a verified traveller on 19 Aug. 2019
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2 out of 5
I stayed in this hotel in April (2019) and super happy and impressed with the hotel. That's why this time I came back to NY with some guests and chose the hotel. Before checking in, I non-stopped talking about how good it was, and the whole group experienced the opposite! They charged extra $ for our group of 4 but didn't give enough shampoo; we called, nobody brought it until called again in the morning. Water run super hot at night and super cold in the morning (only one faucet works); electric outlet in the bathroom was not working, so we had to take the dryer out to use. Some machines (?) made super loud noise at night and we couldn't sleep well even walking whole day in NY wore us out completely! Think twice if you want to book here even the location is the best!
Posted by a verified traveller on 14 Aug. 2019
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5 out of 5
Location is great. Prices vary a lot, unsure why. Food is good but very pricey. No inexpensive way to do your own laundry.
Posted by a verified traveller on 9 Aug. 2019
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3 out of 5
No one answers phone from the front desk to room service. We ordered coffee to be delivered every morning and they messed it up every time, ie never came, went to wrong rom, came late. The restaurant was the worst. We sat down at 10:30 to order. Server Diaz (extremely rude) came at 10:50 to get a drink order. We wanted to order food and he said the kitchen closed at 10:45. We tried to explain shouldn’t sitting there for 20 minutes count for something and he treated us like I have never been treated before! We ended up leaving and going to the plaza. There is a problem with employees and lack of employees and management here. I called to speak to a manager before I wrote my review giving them one last chance to kind of explain or apologize. Well, here I I am writing a review.
I will say one employee that worked outside was outstanding! His name is Timothy. He helped us with cans and directions and went above and beyond. Maybe he should be managing the place!
If the service was good this would be closer to a four star hotel. Calling the front desk and no one answering should have been our first clue to move to another hotel.
Posted by a verified traveller on 4 Aug. 2019
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3 out of 5
The number 1 factor of staying at this property is the location in Central Park South. That is the only reason to stay here.
The downsides: overpriced for service level and condition of the property and insufficient staff to serve their guests. Our room clean-up service was never before mid-afternoon if not later. The lack of staff at the only on-property food service cafe was so poor every morning that I had to go outside the property just to obtain coffee and a small breakfast item. They were never staffed with more than one employee with lines across the lobby/service area. When requesting reasonably priced restaurants nearby, the concierge provided only two options and both were very high priced. The front door outside area of the hotel smells like urine all the time.
The room furniture is in very bad condition, as is the condition of the interior finishes. The air conditioning never cooled the room off less than 77 degrees with temps outside over 90.
Worse yet, we were notified of a planned repair to the hotel's steam system that cools the property and provides hot water upon check-in. Our only option was to stay and hope it returned by 9 am the next day, but we had to pay for all nights on the reservation anyway, or leave and walk around NYC with our luggage to find another property on a weekend. No room discount or other accommodation was provided. The air and hot water were out for 16 hours and our room reached a temperature of 80 degrees. Bad experience!
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Park Lane Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.
631 guestrooms or units
46 levels
Built in 1971
Dining venue
Bar or lounge
Coffee shop
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: New York, NY (JFK-John F. Kennedy Intl.) (29 km / 18 mi)
Train station: New York Grand Central Terminal Station (2.3 km / 1.4 mi)
Metro station: 57 St. Station (0.2 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Park Lane Hotel offers 631 air-conditioned accommodations with safes and hair dryers. 30-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Deep soaking tub
In-room dining (limited hours)
Flat-screen television
Cable channels
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (daily)
International calls (free)
Long distance calls (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Park Lane Hotel has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Pets
Pets: USD 250 per pet, per stay
Maximum 2 per room (weight limit: 55 lbs)
Policies
This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property will place an authorization 72 hours prior to arrival for the first night's stay for all bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
One child stays free
Only service animals are allowed
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 75 per night
Resort fee: USD 40.15 per accommodation, per night
The resort fee includes:
Fitness center access
Business center/computer access
Internet access
Phone calls
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 45 for adults and USD 45 for children (approximately)
Valet parking fee: USD 65.00 per day
Pet fee: USD 250 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Lane
Hotel Park Lane
Lane Hotel
Lane Park Hotel
Park Lane Hotel
Helmsley Park Hotel
The Helmsley Park Lane Hotel New York City
Park Lane Hotel New York
Park Lane New York
Park Lane
Park Lane Hotel Hotel
Park Lane Hotel New York
Park Lane Hotel Hotel New York
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free in-room WiFi has a 6-device limit.
Awards & Affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
