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"Absolutely amazing location right a cross from Central Park great views old elegance but very relaxed " More

By a verified traveller on Fri 24 Aug 2018

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Hotel Description

4-star hotel near Central Park

City center retreat

A stay at this Midtown hotel places you steps from Central Park and a 5-minute walk from 5th Avenue. Carnegie Hall and Columbus Circle are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, limo/town car service, and express check-out are also on offer.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 631 guestrooms also offer free WiFi and flat-screen TVs. Room service, free international calls, and free long-distance calls are also available.

Executive, One Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$150* Per night/room 5 Jan. - 6 Jan.

Executive Studio Suite, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Partial Park View Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Double Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Exec City View Dbl Mobility/Hearing/ROLL IN Shower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Park Lane Hotel ratings based on 74 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Park Lane Hotel

Everyone (34) Couples (3) Family (11)
4 out of 5
The location is great, central to highlights. The room was large and staff very nice. Elevators need work...a couple were down. I would stay again and appreciate my fun weekend.

Posted by on 10 Dec. 2019

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5 out of 5
Great spot. Close to everything. Staff was great and helpful.

Posted by on 9 Dec. 2019

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5 out of 5
We upgraded to a full park view and the view was SPECTACULAR.

Posted by , from Live Oak, Florida on 19 Nov. 2019

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5 out of 5
Loved the views and attentive staff Seond time there

Posted by on 24 Oct. 2019

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5 out of 5
I love the location next to the park and subway stations to all of the lines. It is the perfect place to stay!

Posted by on 16 Oct. 2019

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1 out of 5
Paid for upgrade( when I asked for it front desk said no you don’t have an upgrade and you aren’t being charged for one) I did not receive and I was charged. The mattress I slept on may have been left over from the war of 1812. Location is terrific. Staffs response to problem with room was that there was nothing they could do as they were sold out except I went online and was able to find rooms available. Spend your money elsewhere.

Posted by on 19 Aug. 2019

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2 out of 5
I stayed in this hotel in April (2019) and super happy and impressed with the hotel. That's why this time I came back to NY with some guests and chose the hotel. Before checking in, I non-stopped talking about how good it was, and the whole group experienced the opposite! They charged extra $ for our group of 4 but didn't give enough shampoo; we called, nobody brought it until called again in the morning. Water run super hot at night and super cold in the morning (only one faucet works); electric outlet in the bathroom was not working, so we had to take the dryer out to use. Some machines (?) made super loud noise at night and we couldn't sleep well even walking whole day in NY wore us out completely! Think twice if you want to book here even the location is the best!

Posted by on 14 Aug. 2019

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5 out of 5
Location is great. Prices vary a lot, unsure why. Food is good but very pricey. No inexpensive way to do your own laundry.

Posted by on 9 Aug. 2019

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3 out of 5
No one answers phone from the front desk to room service. We ordered coffee to be delivered every morning and they messed it up every time, ie never came, went to wrong rom, came late. The restaurant was the worst. We sat down at 10:30 to order. Server Diaz (extremely rude) came at 10:50 to get a drink order. We wanted to order food and he said the kitchen closed at 10:45. We tried to explain shouldn’t sitting there for 20 minutes count for something and he treated us like I have never been treated before! We ended up leaving and going to the plaza. There is a problem with employees and lack of employees and management here. I called to speak to a manager before I wrote my review giving them one last chance to kind of explain or apologize. Well, here I I am writing a review. I will say one employee that worked outside was outstanding! His name is Timothy. He helped us with cans and directions and went above and beyond. Maybe he should be managing the place! If the service was good this would be closer to a four star hotel. Calling the front desk and no one answering should have been our first clue to move to another hotel.

Posted by on 4 Aug. 2019

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3 out of 5
The number 1 factor of staying at this property is the location in Central Park South. That is the only reason to stay here. The downsides: overpriced for service level and condition of the property and insufficient staff to serve their guests. Our room clean-up service was never before mid-afternoon if not later. The lack of staff at the only on-property food service cafe was so poor every morning that I had to go outside the property just to obtain coffee and a small breakfast item. They were never staffed with more than one employee with lines across the lobby/service area. When requesting reasonably priced restaurants nearby, the concierge provided only two options and both were very high priced. The front door outside area of the hotel smells like urine all the time. The room furniture is in very bad condition, as is the condition of the interior finishes. The air conditioning never cooled the room off less than 77 degrees with temps outside over 90. Worse yet, we were notified of a planned repair to the hotel's steam system that cools the property and provides hot water upon check-in. Our only option was to stay and hope it returned by 9 am the next day, but we had to pay for all nights on the reservation anyway, or leave and walk around NYC with our luggage to find another property on a weekend. No room discount or other accommodation was provided. The air and hot water were out for 16 hours and our room reached a temperature of 80 degrees. Bad experience!

Posted by on 30 Jul. 2019

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Park Lane Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 631 guestrooms or units
  • 46 levels
  • Built in 1971
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (29 km / 18 mi)
  • Train station: New York Grand Central Terminal Station (2.3 km / 1.4 mi)
  • Metro station: 57 St. Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Park Lane Hotel offers 631 air-conditioned accommodations with safes and hair dryers. 30-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Park Lane Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.


  • Pets: USD 250 per pet, per stay
  • Maximum 2 per room (weight limit: 55 lbs)


This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property will place an authorization 72 hours prior to arrival for the first night's stay for all bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • Only service animals are allowed
  • Debit cards


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per night
  • Resort fee: USD 40.15 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 45 for adults and USD 45 for children (approximately)
  • Valet parking fee: USD 65.00 per day
  • Pet fee: USD 250 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lane
  • Hotel Park Lane
  • Lane Hotel
  • Lane Park Hotel
  • Park Lane Hotel
  • Helmsley Park Hotel
  • The Helmsley Park Lane Hotel New York City
  • Park Lane Hotel New York
  • Park Lane New York
  • Park Lane
  • Park Lane Hotel Hotel
  • Park Lane Hotel New York
  • Park Lane Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 6-device limit.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.