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"The location is great, central to highlights. The room was large and staff very nice. Elevators need work...a couple were down. I would stay again and ... " More

By a verified traveller on Tue 10 Dec 2019

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Hotel Description

4-star hotel near Central Park

City center stay

At this Midtown hotel, you'll be well placed to visit Central Park and 5th Avenue, both within a 5-minute walk. Carnegie Hall and Columbus Circle are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, limo/town car service, and express check-out are also on offer.

Free WiFi, flat-screen TVs

The 631 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Free weekday newspapers, free international calls, and free long-distance calls are also available.

Executive, One Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$227* Per night/room 7 Jun. - 8 Jun.

Executive Studio Suite, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Partial Park View Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room (Healthcare Heroes Programme)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Park Lane Hotel ratings based on 76 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Park Lane Hotel

Everyone (35) Couples (3) Family (12)
1 out of 5
Great location, needs freshening up on all surfaces, breakfast buffet terrible, up charges from travel package to have Wifi ... seriously fraud as obviously not a per room resource, Yapping dog next door and no one at front desk to answer phone.... big hotel... no service.

Posted by on 13 Jan. 2020

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3 out of 5

Posted by on 1 Jan. 2020

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4 out of 5
The location is great, central to highlights. The room was large and staff very nice. Elevators need work...a couple were down. I would stay again and appreciate my fun weekend.

Posted by on 10 Dec. 2019

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5 out of 5
Great spot. Close to everything. Staff was great and helpful.

Posted by on 9 Dec. 2019

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5 out of 5
We upgraded to a full park view and the view was SPECTACULAR.

Posted by , from Live Oak, Florida on 19 Nov. 2019

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5 out of 5
Loved the views and attentive staff Seond time there

Posted by on 24 Oct. 2019

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5 out of 5
I love the location next to the park and subway stations to all of the lines. It is the perfect place to stay!

Posted by on 16 Oct. 2019

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1 out of 5
Paid for upgrade( when I asked for it front desk said no you don’t have an upgrade and you aren’t being charged for one) I did not receive and I was charged. The mattress I slept on may have been left over from the war of 1812. Location is terrific. Staffs response to problem with room was that there was nothing they could do as they were sold out except I went online and was able to find rooms available. Spend your money elsewhere.

Posted by on 19 Aug. 2019

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2 out of 5
I stayed in this hotel in April (2019) and super happy and impressed with the hotel. That's why this time I came back to NY with some guests and chose the hotel. Before checking in, I non-stopped talking about how good it was, and the whole group experienced the opposite! They charged extra $ for our group of 4 but didn't give enough shampoo; we called, nobody brought it until called again in the morning. Water run super hot at night and super cold in the morning (only one faucet works); electric outlet in the bathroom was not working, so we had to take the dryer out to use. Some machines (?) made super loud noise at night and we couldn't sleep well even walking whole day in NY wore us out completely! Think twice if you want to book here even the location is the best!

Posted by on 14 Aug. 2019

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5 out of 5
Location is great. Prices vary a lot, unsure why. Food is good but very pricey. No inexpensive way to do your own laundry.

Posted by on 9 Aug. 2019

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Park Lane Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 631 guestrooms or units
  • 46 levels
  • Built in 1971
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.4 km / 17 mi)
  • Train station: Grand Central - 42 St. Station (2.3 km / 1.4 mi)
  • Metro station: 57 St. Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Park Lane Hotel offers 631 air-conditioned accommodations with safes and complimentary weekday newspapers. 30-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Park Lane Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

To benefit from the special Healthcare Heroes program rate, healthcare professionals must present proof of employment and photo identification at check-in. The property reserves the right to amend the rate charged if valid proof is not provided. Please contact the property directly to confirm acceptable proof of entitlement

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: USD 250 per pet, per stay
  • Maximum 2 per room (weight limit: 55 lbs)
  • Service animals are exempt from fees

Policies

This property will place an authorization 72 hours prior to arrival for the first night's stay for all bookings.

This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per night
  • Resort fee: USD 40.15 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 45 for adults and USD 45 for children (approximately)
  • Valet parking fee: USD 65.00 per day
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lane
  • Hotel Park Lane
  • Lane Hotel
  • Lane Park Hotel
  • Park Lane Hotel
  • Helmsley Park Hotel
  • The Helmsley Park Lane Hotel New York City
  • Park Lane Hotel New York
  • Park Lane New York
  • Park Lane
  • Park Lane Hotel Hotel
  • Park Lane Hotel New York
  • Park Lane Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 6-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.