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Ace Hotel New York

4.0 star property
4-star hotel near 5th Avenue

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Photo gallery for Ace Hotel New York

Front of property
Street view
Reception
Bar (on property)
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(48 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(39 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Single Beds, Partial View (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Empire State Building. Also, Madison Square Garden is within half a mile (1 km) and Broadway is within 2 miles (3 km).

What's nearby

  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Times Square - 16 min walk - 1.3 km
  • Broadway - 16 min walk - 1.3 km
  • Grand Central Terminal - 16 min walk - 1.4 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪Pergola - ‬2 min walk

About this property

Ace Hotel New York

4-star hotel near 5th Avenue
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

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Property amenities

Family friendly

  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1008 reviews
Rating 8 - Good. 238 out of 1008 reviews
Rating 6 - Okay. 144 out of 1008 reviews
Rating 4 - Poor. 97 out of 1008 reviews
Rating 2 - Terrible. 66 out of 1008 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Melissa, Bridgewater

Stayed 2 nights in Apr 2025

8/10 Good

conor

Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old run down rooms, there wasn't any hot water, the staff didn't have time for anything, the bathrooms were so dirty.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, amazing room especially for NYC. My only recommendation is to put a changing table in one of the bathrooms on the lobby floor.
Stayed 3 nights in Mar 2025

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms/bathroom are small but overall a great price for location. Definitely some wear and tear. Could use a facelift.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

Great location and loved the vibe. Everyone was super friendly
Dinner in the bar
Stayed 3 nights in Mar 2025

10/10 Excellent

Emily

Stayed 4 nights in Mar 2025

10/10 Excellent

Kammi

Stayed 2 nights in Apr 2025

4/10 Poor

Cisely

Disliked: Property conditions & facilities
My stay was quite disappointing. A false fire alarm went off and lasted about an hour, which was very disruptive. Additionally, I experienced a lack of hot water for over an hour, and the toilet didn't flush properly. Unfortunately, this was just the beginning of a series of issues. Given the circumstances, I believe a compensation of at least $100 for everyone who experienced this disaster on Thursday April 3rd would be fair.

8/10 Good

Koren

Stayed 3 nights in Mar 2025

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Stayed 4 nights in Dec 2024

10/10 Excellent

marcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable hip hotel. Room was small, but clean and very functional. Great option in New York City if you’re traveling on a budget.
Stayed 2 nights in Mar 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Dan

Travelled with partner
Liked: Cleanliness, staff & service
Its a beautiful hotel downstairs, but its time for a refresh. The room was stuffy so they had to bring in a fan as AC was not on for the whole building. The fridge didnt work and there wear and tear signs in the bathroom of chipped tiles. They charge $8 for water in the room , even when the fridge is broken and everything is room temperature. There is a large daily fee for 'resort' which seems absurd as there are really no resort amenities, they didnt even have umbrellas to lend.
Stayed 3 nights in Mar 2025

8/10 Good

Kerim

Liked: Staff & service
Nice stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being in midtown, it's very quiet and comfortable. Nice ambience inside the room and the lobby. The old fashioned bathroom was a unique touch. All the toiletries and towels you need are regularly replaced by room service every day.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Great Vibes... and that's about it

The vibe of this hotel is very cool, and the location is great... but other than that... I was pretty disappointed. The hotel is on an HVAC system that can only do heat OR cooling, so if you travel in the summer or the winter, it might be fine. But spring and fall will be trickier, since you will have very little ability to regulate the temperature. And not everyone at the hotel seems to understand that's the case. It was nearly 80 degrees in my room, and when engineering came up... they just cracked the window. Uh... thanks. They also promised to bring me a fan, but that never happened.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

favorite hotel in midtown!

this place is so quirky and it’s perfect for the right person. think clawfoot tubs and taxidermy displays - very eclectic. i especially love the staff here! they are always so kind, especially compared to other midtown hotels (iykyk). there’s a bar in the lobby and another cafe attached. sometimes you might find an outlet that doesn’t work in your room or hand soap missing upon check in, but it’s 100% a worthy trade off for the charm and overall experience of this lovely place.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paula

Stayed 2 nights in Mar 2025

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, very walkable. The room was larger than other hotels with similar location and price, but I wouldn’t return. The windows in our wouldn’t close fully, with a cold draft blowing in from outside. That was the only air circulation. Otherwise no fan or air movement at all. The thermostat gave the impression we controlled the room temperature but the room was cold and the room heater never turned on. The beds were reasonably comfortable.
Stayed 4 nights in Mar 2025