For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Midtown hotel, you'll be well placed to visit 5th Avenue and Madison Square Garden, both within a 5-minute walk. Macy's and Empire State Building are also within half a mile (1 km).
Business services
This hotel features 2 coffee shops/cafés and a 24-hour fitness center. Traveling for business? Take advantage of the free WiFi in public areas, express check-out, and conference space. Enjoy a meal from the restaurant and relax with a drink at one of the 2 bars/lounges.
Free WiFi, MP3 docks
The 280 individually decorated guestrooms offer free WiFi and MP3 docks. LCD TVs come with cable channels, and other amenities include 24-hour room service and refrigerators.
Ace Hotel New York ratings based on 28 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Ace Hotel New York
Everyone (11)Family (1)
4 out of 5
Great lobby area and restaurants
Very good location to move around the city.
Cool place with nice amenities.
Posted by bobcaygeon on 25 Nov. 2013
Was this review helpful to you?
4 out of 5
Posted by a verified traveller on 26 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
28 Nov. 2019
by Kodie + Front Desk Team
Hi! Thanks for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions or need assistance with anything. Our team is here 24/7 for anything you may need. Cheers!
5 out of 5
Chic NYC hotel. Great entertainment in lobby nightly. Great bar and lounge area.
Posted by a verified traveller on 15 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
15 Oct. 2019
by Kodie + Front Desk Team
Hi! Thanks so much for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions. Cheers and we hope to see you back again soon!
5 out of 5
Posted by a verified traveller on 18 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
19 Aug. 2019
by Kodie + Front Desk Team
Hi! Thanks for the feedback, we really appreciate it. We're so glad you enjoyed the hotel. Please let us know if you need anything else and we hope to see you back again soon. Cheers!
5 out of 5
Posted by a verified traveller on 3 May 2019
Was this review helpful to you?
Comment from Hotel Management
15 May 2019
by Christopher C.
Hi there!
Thanks for the awesome feedback.
Hope to see you again sometime soon.
All the best,
Christopher C.
Front Office Team
5 out of 5
Posted by a verified traveller on 2 Mar. 2019
Was this review helpful to you?
Comment from Hotel Management
3 Apr. 2019
by Christopher C.
Hey there!
Thanks for the feedback. We're glad you enjoyed your stay. Looking forward to seeing you again!
All the best,
Christopher C.
Front Office Team
5 out of 5
Great location and staff was very responsive to all requests. I enjoyed my morning coffee and pastry from the Stumptown coffee shop located in the hotel. It was great to start my day with the paper and coffee in the very welcoming hotel lobby. Room was great and certainly big enough for two people to share as both my son and I are over 6'2". All in all a great experience and well priced!
Posted by a verified traveller on 27 Nov. 2018
Was this review helpful to you?
Comment from Hotel Management
27 Nov. 2018
by Andy Plants
Thank you very much for taking sometime out to give us your feedback. We are super happy to hear how your experience was here at ACE NY. Hope to see you again sooner than later.
5 out of 5
Excellent place to stay in an excellent location. No more than a few streets walk to three different subway lines and a short walk to Penn Sta if you fly into EWR and take the train to Manhattan (very cheap and convenient way to get back and forth from the airport). Excellent restaurants on the ground floor, lively lobby area no pretense. And did I mention the location. Yes, excellent location for getting around Manhattan.
Posted by Matthew, from Here on 2 Oct. 2018
Was this review helpful to you?
Comment from Hotel Management
3 Oct. 2018
by Alex P.
Hello Matthew!
Thank you for the lovely review! We're glad to hear that you enjoyed your room. We hope to see you again very soon!
Best,
Alex + Ace
1 out of 5
Wrong Room
Pros:The Lobby
Cons:Customer Service
Location:The location is not that great. Not much to do in the immediate area.
Upon arrival the room is not the one that appeared on the website. I immediately called the front desk. I was told that since I booked via Travelocity I would have to take it up with them.
I called Travelocity and they contacted the Hotel. To no avail the customer was wrong here. I am disgusted.
The TV also did not work. I called the front desk and they said someone would be up to fix it. It never happened.
Posted by Micky, from New York on 6 Mar. 2017
Was this review helpful to you?
Comment from Hotel Management
12 Mar. 2017
by Matt W.
Hi Micky,
We want to offer our sincerest apologies regarding your stay. To hear that your experience was affected negatively because of a lack of customer service is deeply disappointing. Our guest service is what we try to pride ourselves on, and never for it to be our weakness.
We would love to make it up to you. If you were to stay with us again, we would be so appreciative if we could speak with you directly. That way, we could get you set up with a room of your preference. We'd also like to do something special for you that could make your stay stand out in a positive way. Enjoy your week, Micky, and we hope to see you again soon. xoxo-Matt and the Staff of Ace Hotel New York
5 out of 5
Location:In a heart of Midtown. Couple blocks from Empire State Building. Great bar/restaurant near by 230 Fifth on a 21st floor. A minute from subway, too.
Excellent place. Staff gets out of their way to accommodate guests. For my birthday I was sent a bottle champagne to my room. Loved it.
Posted by Tomasz, from Ohio on 10 Feb. 2017
Was this review helpful to you?
Comment from Hotel Management
17 Feb. 2017
by Matt W.
Hey Tomasz - I love your review! Thanks for giving a shout out to our front desk team and I'm glad you enjoyed the bubbly. Come back and see us again soon. xoxo - Matt and the Staff of Ace Hotel New York.
There's a restaurant on site, along with 2 coffee shops/cafés. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ace Hotel New York. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star New York hotel is smoke free.
280 guestrooms or units
12 levels
2 bars or lounges
2 coffee shops
Dining venue
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Computer for guest use
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.2 km / 16.9 mi)
Train station: New York W 32nd St. Station (0.4 km / 0.3 mi)
Metro station: 28 St. Station (Broadway) (0.1 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Ace Hotel New York offers 280 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Separate bedroom
Minibar
MP3 dock
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Luxury bedding
Hypo-allergenic bedding
Bathtub or shower
Housekeeping (daily)
International calls (free)
Long distance calls (free)
Local calls (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Breslin - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pets
Pets: USD 25.00 per pet, per day
Only dogs are allowed
Maximum 1 per room (weight limit: 25 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards not accepted
Fees
Guests will be asked to pay the following charges at the property:
Destination fee: USD 33.28 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 10.00 and USD 50.00 per person (approximately)
Self parking fee: USD 65.00 per day
Pet fee: USD 25.00 per pet, per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
