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Ace Hotel New York

Property class: 4
4-star hotel near 5th Avenue

Choose dates to view prices

Photo gallery for Ace Hotel New York

Front of property
Serves breakfast and brunch
Designer toiletries, hair dryer, bathrobes, towels
Serves breakfast and brunch
Street view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(44 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

7.8 out of 10
Good
(41 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds (Bunk)

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Empire State Building. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Museum of Sex - 2 min walk - 0.2 km
  • Madison Square Park - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk

About this property

Ace Hotel New York

4-star hotel near 5th Avenue
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 504 out of 1045 reviews
Rating 8 - Good. 235 out of 1045 reviews
Rating 6 - Okay. 147 out of 1045 reviews
Rating 4 - Poor. 88 out of 1045 reviews
Rating 2 - Terrible. 71 out of 1045 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was tremendous and helpful. Very friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Kirrily

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and spacious rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

Lauren

Stayed 3 nights in Dec 2025

10/10 Excellent

Bianca

Stayed 1 night in Oct 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great but having to pay to use the tv was strange. Friendly staff and helpful
Stayed 2 nights in Jan 2026

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t eat or drink at the bar this time
Stayed 3 nights in Dec 2025

8/10 Good

Barrett

Stayed 1 night in Dec 2025

10/10 Excellent

Julia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was very nice, and the room was clean, cool-looking, and much bigger than I expected with a rustic feel. There’s a bar downstairs, and a coffee spot nearby, plus the location is great—close to MSG, Chinatown, Macy’s, and other great places. They also let us leave our luggage and walk around NYC even after we checked out, which was incredibly convenient and thoughtful. Overall, a great experience!
Stayed 2 nights in Dec 2025

8/10 Good

John

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
SUPER sweet staff. The lobby/bar area is perfect.
Stayed 1 night in Dec 2025

10/10 Excellent

Braylee

Liked: Cleanliness, amenities, property conditions & facilities
Super cool and fun!
Stayed 3 nights in Dec 2025

8/10 Good

Monica, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not included. But there were some places to get breakfast. We tried and liked the Black seed bagels but it was closed on Christmas.
Stayed 3 nights in Dec 2025

10/10 Excellent

Grant

Stayed 4 nights in Dec 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Dec 2025

10/10 Excellent

steven a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, clean rooms and lobby. Front desk staff were very helpful and accommodating when asked to store our bags until our flight.
Stayed 1 night in Dec 2025

8/10 Good

Eric

Stayed 3 nights in Dec 2025

10/10 Excellent

Marilyn, Beverly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy, and for us, a routine check-in.
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2025

10/10 Excellent

Tammie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Fantastic hotel. Great staff, excellent location, beautifully clean and well designed rooms.
Stayed 3 nights in Dec 2025

6/10 Okay

Aditi

Stayed 2 nights in Dec 2025

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service
It was a pretty good stay. Beautiful lobby and great staff. However, they put us up in the attic. Had to take 2 elevators to the attic. The second elevator was a bit scary. We were never sure we were going to make it. Funny smell in the hallways, and barely any windows in the room. Also, at 3 am, someone was trying to get into our room. I am sure it was just a mistake, but being stuck all the way up on the 14th floor with no easy access to the lobby, it was a little unsettling for 3 females staying in one room. But all in all, a good stay. I would stay there again. I did notice I was charged $2 for a Highgate Charitable Foundation, which i never agreed to. Not making a stink about it because it is only $2, but if that is charged on everyone's account, that's a lot of money to be made to a Foundation I know nothing about. Or to the hotel, if there is no such foundation. Kind of weird.
Stayed 1 night in Dec 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
What stood out: Ample room size, generous bathroom size, cleanliness, great vibe in the lobby, early morning coffee available in off lobby shop, helpful employees on duty....it was all perfect for this mom with her three 30-something daughters!
Stayed 1 night in Dec 2025

10/10 Excellent

Elita

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying there. Love the hotel, location and staff!
Stayed 1 night in Dec 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2025