6/10 Okay
NEAL
Travelled with partner
Oct 7, 2025
Liked: Amenities, property conditions & facilities
This was a favorite of my wife and I, but seems to have gone downhill. We stayed 5 nights and had reservations for another 3 nights a month later (which we cancelled). When we arrived the staff was welcoming - until we got to our room which reeked of smoke, our something! We spoke to the front desk and went to dinner (Nice Matin is a lovely restaurant of the lobby)! After dinner the person at the desk said they had no other rooms and that they had dealt with the odor - which he characterized as “sometimes happens, it’s an old hotel”! They had turned the AC up, and the odor was better but not gone. It never fully dissipated the whole 5 nights. Didn’t appreciate being gaslighted by the staff. Our second stay was at a different hotel down the street - nicer and cheaper! So disappointing!
NEAL
Stayed 5 nights in Sep 2025