4.3 out of 5

"We enjoyed our stay at the Lucerne Hotel. We loved the location, and the hotel restaurant was quite good. The staff was very responsive, and we felt ... " More

By a verified traveller on Tue 10 Apr 2018

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Hotel Description

4-star romantic hotel near Beacon Theater

In historical district

Within a 10-minute walk of this Upper West Side hotel, you'll find Beacon Theater and Central Park. Also, American Museum of Natural History is within half a mile (1 km) and Lincoln Center is within 2 miles (3 km).

Business services

This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Limo/town car service, express check-in, and express check-out are also on offer.

Free WiFi, flat-screen TVs

The 202 guestrooms have flat-screen TVs with digital channels and offer free WiFi and 24-hour room service. Other amenities include free newspapers, in-room massages, and hair dryers.

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$201 per night

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Lucerne Hotel ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Lucerne Hotel

Everyone (21) Couples (3) Business (1) Family (1)
5 out of 5
It was a beautiful hotel. rooms were MUCH smaller than I had anticipated, which wasn't too big of a shock and wasn't an issue. Staff was very helpful

Posted by on 8 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Hotel Manager

Thank you for your review!

2 out of 5

Posted by on 19 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Hotel Manager

Thank you for rating us and we are very sorry we fell short!

5 out of 5
A very welcoming and comfortable hotel. The staff was friendly and very helpful, answering any questions or providing assistance. The decor was elegant and relaxing without being pretentious or intimidating. A great location near public transportation, Central Park, and the Museum of Natural History. I thoroughly enjoyed my stay, and will surely book there again.

Posted by on 6 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by Hotel Manager

Dear Mike, Thank you for all your positive comments. We will certainly let the staff know. We look forward to having you stay with us again.

3 out of 5
Pros: Location and cleanliness are the big pros. Also, the shower was large and beds were comfortable. The cons: The room was not ready at the stated 4pm check-in time and then we had to wait almost 30 minutes for them to figure out where they had misplaced our luggage (which we had checked with them earlier in the day so we could go to a museum). Turns out they had delivered it to another room. Took three people to figure that out. Aside from the shower itself, the rest of the bathroom was tiny and the room as a whole was definitely small for what is supposedly a luxury hotel.

Posted by on 31 Dec. 2018

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Comment from Hotel Management

4 Jan. 2019 by The Lucerne Hotel Management

Thank you for your feedback.

4 out of 5
Convenient location, with restaurants in the neighborhood. Subway stop 1 block away. Staff --housekeeping, desk and doormen -- were helpful and friendly. Room and bathroom were clean. Both elevators worked during our stay.

Posted by , from Maine on 16 Nov. 2018

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Comment from Hotel Management

29 Nov. 2018 by The Lucerne Hotel Management

Thank you for your kind words. We are so happy you enjoyed your stay and we look forward to welcoming you back again soon.

4 out of 5
Convenient Location, Doorman courteous and pleasant, Desk staff should smile and be more welcoming...

Posted by on 27 Oct. 2018

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Comment from Hotel Management

8 Nov. 2018 by The Lucerne Hotel Management

Thank you for your feedback.

5 out of 5
We enjoyed our stay at the Lucerne Hotel. We loved the location, and the hotel restaurant was quite good. The staff was very responsive, and we felt well cared for. The lighting in the room could have been better, but that was our only complaint. I would definitely stay there again, and feel comfortable recommending this hotel to others.

Posted by , from San Diego, CA on 10 Apr. 2018

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Comment from Hotel Management

11 Apr. 2018 by The Lucerne Hotel Management

We appreciate your feedback and are happy you enjoyed your stay. We look forward to welcoming you back again.

5 out of 5

Comfort and Convenience

Pros: I loved the affordable small suites since I was required to stay with a colleague who was on a different sleeping schedule.
Cons: Room smelled like it had many years ago been a smoking room but had been refurbished to be non smoking.
Location: Only steps away from the subway #1 line and Broadway. Everything you need on the sidewalk around the entrance.
I came to New York for a teaching conference and had never been in the big city before. Staying at the Lucerne made everything easier. It is only a block from a subway station and has a lot of restaurants, cafes, and markets within steps of its front door. I felt lucky that I had such a nice, quiet, and beautiful room to come back to at the end of each long day. Many of my friends stayed in competing hotels and, for the price, I felt this hotel was the best for comfort, convenience, beauty, and service. I will return!

Posted by on 6 Aug. 2017

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5 out of 5

Great Upper West Side Location

My stay at The Lucerne Hotel was wonderful! The only reason I didn't rank the hotel staff 5 stars was because our room wasn't cleaned one day. (We did not have the Privacy Please tag on the door.) However, when I called that evening to request fresh towels, a housekeeping director came to our room and did a quick refresh with towels and coffee supplies. The room was bright, spacious, and very comfortable. The location is outstanding, an easy walk to museums and Central Park. There are many charming restaurants and cafes within a few blocks. I will definitely want to stay there again.

Posted by , from nashville, tn on 24 Mar. 2017

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4 out of 5

I love the area...and the hotel is comfortable.

The air conditioning went out both nights that we stayed in our room. That was a problem as the outside temperature was close to 90 degrees. The manager did discount our room by $25/day. That seemed a reasonable accommodation.

Posted by on 31 Aug. 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. Public spaces have free WiFi. A health club, spa services, and tour/ticket assistance are also featured at the business-friendly The Lucerne Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 13 levels
  • Built in 1904
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.1 km / 8.8 mi)
  • Train station: New York Grand Central Terminal Station (5.5 km / 3.4 mi)
  • Metro station: 79 St. Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Lucerne Hotel offers 202 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The Lucerne Hotel has a restaurant on site.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.5 and USD 20 per person (approximately)
  • Valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lucerne Hotel New York
  • Lucerne Hotel
  • Lucerne New York
  • Lucerne Hotel New York City
  • Lucerne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.