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4.3 out of 5

"The stay was wonderful i can't wait to go back the kids had an amazing stay " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

4-star spa hotel near Observation Tower

City center retreat

Within a 15-minute walk of this Downtown Niagara Falls hotel, you'll find Observation Tower and Niagara Falls State Park. Also, Aquarium of Niagara is within 2 miles (3 km) and Devil's Hole State Park is within 6 miles (10 km).

Casino, indoor pool

A casino, 4 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Make the most of the 24-hour fitness center and spa tub, and relax with drinks at one of the 2 bars/lounges.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 392 guestrooms also offer free WiFi and TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$119* Per night/room 27 May - 28 May

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 7 Max

Room, 1 King Bed (Concierge level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 7 Max

Sheraton Niagara Falls ratings based on 41 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Niagara Falls

Everyone (27) Couples (7) Family (6)
5 out of 5
The stay was wonderful i can't wait to go back the kids had an amazing stay

Posted by on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by General Manager

Thank you for staying with us at Sheraton Niagara Falls. Our team is delighted that you and your family had an amazing time, and we can't wait to see you again the next time you're in town.

5 out of 5

Posted by on 23 Feb. 2020

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2 out of 5
Pros- hotel had a walkway attached to the casino. Not far from the falls. Cons- I was not able to upgrade my room, very small and cramped. The spa was kind of a joke, they didnt even have robes available. Not many dining choices.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by General Manager

Thank you for commending our convenient location. However, we apologize that we let you down in terms of our accommodations and amenities. We'll have your feedback reviewed as guest satisfaction means everything to us. Please give us a second chance to deliver the exceptional stay you deserve.

4 out of 5
Very rough towels and paper products.... bed nice though, great sleep!

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by General Manager

We appreciated the opportunity to serve you; thank you for taking a moment to share your review. It's wonderful that our bed met your preferences and you enjoyed a great night's sleep. We're very sorry, however, that our towels and toiletries did not meet your expectations. Your feedback will be discussed with our team as we're continually striving to improve. Nonetheless, we trust you had a fantastic visit and hope you'll return to stay with us again.

4 out of 5
Room was adequate but could be upgraded. Parking should be included

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by General Manager

We're glad that you found our accommodations satisfying. Your suggestions have been shared with the team for review. Thank you so much for joining us at Sheraton Niagara Falls, and we can't wait to welcome you again!

5 out of 5
I enjoyed the spa and pool. Our concierge, Kamika' was awesome. She was warm, personable and genuine.

Posted by on 5 Nov. 2019

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5 out of 5
Starbucks was cool. Staff was friendly. Walk to casino very close. Tyou

Posted by on 20 Oct. 2019

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3 out of 5
Well the fire alarm was activated telling us there was a fire in TGIF and to evacuate the building. So I ran out of my room to the stairwell only to be told it was a false alarm. The alarm rang for quite a time, before it was deactivated.

Posted by on 1 Oct. 2019

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1 out of 5

Posted by on 25 Sep. 2019

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4 out of 5
Good stay. Wish there were smoking rooms. Pool water was cold.

Posted by on 12 Sep. 2019

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About the Sheraton Niagara Falls

Location 300 3rd St, Niagara Falls, NY 14303

Property Features

Sheraton Niagara Falls offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 11153 square feet (1036 square meters) and includes conference space. A casino, spa services, and tour/ticket assistance are also featured at the business-friendly Sheraton Niagara Falls. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.

  • 392 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 11153 sq ft of conference space
  • 1036 sq m of conference space
  • Casino
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (42.1 km / 26.2 mi)
  • Train station: Niagara Falls Station (2.8 km / 1.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Niagara Falls offers 392 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides complimentary wireless Internet access. Premium cable television is provided. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 11:00 AM.

TGI Fridays - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Rainforest Cafe - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Starbucks Cafe - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

The Corner Deli - This delicatessen serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 1
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10.75 per accommodation, per night in winter

The resort fee includes:

  • Internet access
  • Newspaper
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 19.95 for adults, USD 8.75 and USD 8.75 for children (approximately)
  • Self parking fee: USD 10.80 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Falls Niagara Falls NY Hotel
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls NY
  • Sheraton Falls Niagara Falls
  • Sheraton At The Falls Hotel Niagara Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton at the Falls Niagara Falls NY
  • Sheraton at the Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton Niagara Falls Niagara Falls
  • Sheraton Niagara Falls Hotel Niagara Falls

You should know

  • Pool access available from 9:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

Casino and Spa Credit

Book a stay in any room or rate category and receive USD 80 in resort credits, which is applied as follows at Seneca Niagara Resort & Casino: USD 50 per room in gaming credits and USD 30 spa voucher per room. Promotion also includes choice of USD 25 slot play coin-in or match play for eligible table games.


Full details provided at check-in. Gaming credit includes choice of the following per stay from Seneca Niagara Resort and Casino: USD 15 Free Slot Play with no coin-in required (one-time offer and must be a new member of the player’s advantage program), USD 25 Free Slot Play with USD 25 coin-in, USD 25 Match Play for eligible table games. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.