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4.3 out of 5

"Very clean! Loved it! Staff was very accomidating as well! Very kid friendly! " More

By a verified traveller on Mon 27 Jul 2020

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Hotel Description

4-star hotel near Seneca Niagara Resort & Casino

City center retreat

You'll be steps from Seneca Niagara Resort & Casino and within a 10-minute walk of Observation Tower with a stay at this Downtown Niagara Falls hotel. Also, Niagara Falls State Park is within half a mile (1 km) and Aquarium of Niagara is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and concierge services and free newspapers are also provided.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 391 guestrooms also offer free WiFi and TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$119* Per night/room 12 Oct. - 13 Oct.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 7 Max

Room, 1 King Bed (Concierge level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 7 Max

Sheraton Niagara Falls ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Niagara Falls

Everyone (17) Couples (7) Family (6)
5 out of 5

Posted by on 15 Aug. 2020

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4 out of 5
Very clean! Loved it! Staff was very accomidating as well! Very kid friendly!

Posted by , from Cortland NY on 27 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by General Manager

Dear Rogers, A clean property and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're also delighted that you felt we were kid-friendly, and we can't wait to show you another fabulous stay at Sheraton Niagara Falls.

5 out of 5
The stay was wonderful i can't wait to go back the kids had an amazing stay

Posted by on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by General Manager

Thank you for staying with us at Sheraton Niagara Falls. Our team is delighted that you and your family had an amazing time, and we can't wait to see you again the next time you're in town.

5 out of 5

Posted by on 23 Feb. 2020

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2 out of 5
Pros- hotel had a walkway attached to the casino. Not far from the falls. Cons- I was not able to upgrade my room, very small and cramped. The spa was kind of a joke, they didnt even have robes available. Not many dining choices.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by General Manager

Thank you for commending our convenient location. However, we apologize that we let you down in terms of our accommodations and amenities. We'll have your feedback reviewed as guest satisfaction means everything to us. Please give us a second chance to deliver the exceptional stay you deserve.

4 out of 5
Very rough towels and paper products.... bed nice though, great sleep!

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by General Manager

We appreciated the opportunity to serve you; thank you for taking a moment to share your review. It's wonderful that our bed met your preferences and you enjoyed a great night's sleep. We're very sorry, however, that our towels and toiletries did not meet your expectations. Your feedback will be discussed with our team as we're continually striving to improve. Nonetheless, we trust you had a fantastic visit and hope you'll return to stay with us again.

4 out of 5
Room was adequate but could be upgraded. Parking should be included

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by General Manager

We're glad that you found our accommodations satisfying. Your suggestions have been shared with the team for review. Thank you so much for joining us at Sheraton Niagara Falls, and we can't wait to welcome you again!

5 out of 5
I enjoyed the spa and pool. Our concierge, Kamika' was awesome. She was warm, personable and genuine.

Posted by on 5 Nov. 2019

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5 out of 5
Starbucks was cool. Staff was friendly. Walk to casino very close. Tyou

Posted by on 20 Oct. 2019

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3 out of 5
Well the fire alarm was activated telling us there was a fire in TGIF and to evacuate the building. So I ran out of my room to the stairwell only to be told it was a false alarm. The alarm rang for quite a time, before it was deactivated.

Posted by on 1 Oct. 2019

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About the Sheraton Niagara Falls

Location 300 3rd St, Niagara Falls, NY 14303

Property Features

Sheraton Niagara Falls offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 11153 square feet (1036 square meters) and includes conference space. Spa services, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Niagara Falls. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.

  • 391 guestrooms or units
  • 3 dining venues
  • 11153 sq ft of conference space
  • 1036 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (42.1 km / 26.2 mi)
  • Train station: Niagara Falls Station (2.8 km / 1.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Niagara Falls offers 391 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Sheraton Niagara Falls has 3 restaurants serving breakfast, lunch, and dinner.

Rainforest Cafe - This restaurant specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Starbucks Cafe - This café specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

The Corner Deli - This delicatessen serves lunch and light fare. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 10.75 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.75 and USD 19.95 for adults, USD 8.75 and USD 8.75 for children (approximately)
  • Self parking fee: USD 21.60 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Falls Niagara Falls NY Hotel
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls NY
  • Sheraton Falls Niagara Falls
  • Sheraton At The Falls Hotel Niagara Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton at the Falls Niagara Falls NY
  • Sheraton at the Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton Niagara Falls Niagara Falls
  • Sheraton Niagara Falls Hotel Niagara Falls

You should know

  • Pool access available from 9:00 AM to 11:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.