City center retreat
You'll be steps from Seneca Niagara Resort & Casino and within a 10-minute walk of Observation Tower with a stay at this Downtown Niagara Falls hotel. Also, Niagara Falls State Park is within half a mile (1 km) and Aquarium of Niagara is within 2 miles (3 km).
This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.
23 Jun. 2022 by General Manager
Dear Olga, Thank you for your glowing review of your stay at Niagara Falls. It is fantastic to see that you enjoyed our friendly guest service and found our location convenient for enjoying the local area. Please come back and see us again soon!
30 Mar. 2022 by General Manager
Dear John, Thank you for the feedback. We do have parking fees now and this is listed across all sites. While prices vary by season, we do our best to keep guests informed of this prior to their arrival. Nevertheless, we know that we can provide a better experience and welcome another chance to prove this.
21 Feb. 2022 by General Manager
Dear Jessenia, Thank you for choosing Sheraton Niagara Falls! We are happy to know that you enjoyed our central location. All the best to you, and we hope to see you again soon!
7 Dec. 2021 by General Manager
Dear Sarah, We appreciate you taking the time to review your stay. While we're glad you liked our helpful and attentive service, we apologize if certain elements of our accommodations didn't meet your standards. Rest assured, our housekeeping team will swiftly address the odor you mentioned. Despite this, we trust you loved our desirable location, just an 8-minute walk from Niagara Falls. Should you return to town, we hope you will consider visiting our property again.
17 Nov. 2021 by General Manager
Dear Sergio, It was a pleasure to have you stay with us during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and hope you enjoyed your time at our hotel and had a nice experience. That said, we apologize for any inconvenience you experienced while locating a nearby restaurant. Please know our friendly front desk is always available to provide many great recommendations. We hope to get the chance to welcome you back the next time you're in town.
15 Sep. 2021 by General Manager
Dear Chris, Thank you for choosing to stay with us at Sheraton Niagara Falls. We trust your room was to your liking and that you found our location convenient for enjoying the local area. Please accept our apologies your check-out process was not as efficient as it should have been; we will be meeting with our team to see how we can improve on this. We hope you will come back and see us again when you are next in the area.
28 Apr. 2021 by General Manager
We appreciate you staying with us and taking the time to share your experience. Please accept our apologies for any concerns about noise and parking as well as for any disappointment with service. We'll pass your comments along to our staff for improvement, and we hope your next trip goes more smoothly.
Sheraton Niagara Falls offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 11153 square feet (1036 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Niagara Falls. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge)
Sheraton Niagara Falls offers 391 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Sheraton Niagara Falls has a restaurant on site.
Rainforest Cafe - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Starbucks Cafe - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
The Corner Deli - This delicatessen serves lunch and light fare. Open select days.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.