City center retreat
You'll be steps from Seneca Niagara Resort & Casino and within a 10-minute walk of Observation Tower with a stay at this Downtown Niagara Falls hotel. Also, Niagara Falls State Park is within half a mile (1 km) and Aquarium of Niagara is within 2 miles (3 km).
Multiple dining options
This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and concierge services and free newspapers are also provided.
Free WiFi, comfy beds
Featuring conveniences like refrigerators and microwaves, the 391 guestrooms also offer free WiFi and TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.
28 Jul. 2020 by General Manager
Dear Rogers, A clean property and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're also delighted that you felt we were kid-friendly, and we can't wait to show you another fabulous stay at Sheraton Niagara Falls.
13 Mar. 2020 by General Manager
Thank you for staying with us at Sheraton Niagara Falls. Our team is delighted that you and your family had an amazing time, and we can't wait to see you again the next time you're in town.
18 Feb. 2020 by General Manager
Thank you for commending our convenient location. However, we apologize that we let you down in terms of our accommodations and amenities. We'll have your feedback reviewed as guest satisfaction means everything to us. Please give us a second chance to deliver the exceptional stay you deserve.
17 Feb. 2020 by General Manager
We appreciated the opportunity to serve you; thank you for taking a moment to share your review. It's wonderful that our bed met your preferences and you enjoyed a great night's sleep. We're very sorry, however, that our towels and toiletries did not meet your expectations. Your feedback will be discussed with our team as we're continually striving to improve. Nonetheless, we trust you had a fantastic visit and hope you'll return to stay with us again.
3 Feb. 2020 by General Manager
We're glad that you found our accommodations satisfying. Your suggestions have been shared with the team for review. Thank you so much for joining us at Sheraton Niagara Falls, and we can't wait to welcome you again!
Sheraton Niagara Falls offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 11153 square feet (1036 square meters) and includes conference space. Spa services, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Niagara Falls. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Sheraton Niagara Falls offers 391 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Sheraton Niagara Falls has 3 restaurants serving breakfast, lunch, and dinner.
Rainforest Cafe - This restaurant specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Starbucks Cafe - This café specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
The Corner Deli - This delicatessen serves lunch and light fare. Open select days.
Room service (during limited hours) is available.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.