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4.2 out of 5

"Too much noise at night, room was so-so, staff was so-so as well, parking so full, definitely next time I will check in other hotels. " More

By a verified traveller on Mon 26 Apr 2021

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Hotel Description

4-star hotel near Seneca Niagara Resort & Casino

City center retreat

You'll be steps from Seneca Niagara Resort & Casino and within a 10-minute walk of Observation Tower with a stay at this Downtown Niagara Falls hotel. Also, Niagara Falls State Park is within half a mile (1 km) and Aquarium of Niagara is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and concierge services and free newspapers are also provided.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 391 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include pillowtop beds, coffee/tea makers, and free local calls. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$162* Per night/room 1 Sep. - 2 Sep.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 7 Max

Room, 1 King Bed, Non Smoking (Concierge level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Sheraton Niagara Falls ratings based on 39 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Niagara Falls

Everyone (19) Couples (10) Family (8)
5 out of 5

Posted by on 5 Jul. 2021

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3 out of 5
Too much noise at night, room was so-so, staff was so-so as well, parking so full, definitely next time I will check in other hotels.

Posted by on 26 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by General Manager

We appreciate you staying with us and taking the time to share your experience. Please accept our apologies for any concerns about noise and parking as well as for any disappointment with service. We'll pass your comments along to our staff for improvement, and we hope your next trip goes more smoothly.

5 out of 5

Posted by on 31 Mar. 2021

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5 out of 5

Posted by on 25 Feb. 2021

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4 out of 5
I like that the property was close to the Falls and the casino. I didn't like the fact that most of the restaurants closed early and you had to drive about 15 minutes to get something to eat.

Posted by on 6 Nov. 2020

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Comment from Hotel Management

9 Nov. 2020 by General Manager

It's always a pleasure hearing from our guests. We're glad our proximity to the falls and casino worked well for your visit. However, we apologize for any difficulty finding local dining. Our staff is always happy to make suggestions. If you're in the area again, please come back to see us.

5 out of 5
we could hear the people in the next room talking, walls were thin???? could hear the shower from upstairs during the nite

Posted by , from cleveland ohio on 26 Oct. 2020

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Comment from Hotel Management

29 Oct. 2020 by General Manager

Dear Alan, We thank you for sharing your feedback with us. However, we are sorry for any unwanted noise you encountered during your visit. This is not typical, and we hope that you still were able to get a great night's sleep. We would love to have you back in the future, and we wish you the best along your way.

2 out of 5
Not worth the price for stay. Mattress dirty and stained. Dated

Posted by , from Waverly ny on 22 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by General Manager

Dear Dave, It's always our goal to deliver a wonderful stay, so we're surprised and disappointed to learn about the concerns you had with your room. Many travelers commend the excellent value we provide, so we apologize that this was not how you felt. We're always working to improve, and your insights will be kept in mind going forward. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

5 out of 5
Access to FAlls and casino were in walking distance Lounge had Steelers game but restaurant was closed Starbucks was awesome

Posted by , from Brownsville PA on 18 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by General Manager

Dear Tracy, Thank you so much for choosing to be a valued guest with us at Sheraton Niagara Falls! We're thrilled to learn that you appreciated our convenient location and relaxing lounge. Although the restaurant was closed, we're glad you enjoyed Starbucks. We wish you nothing but the best and would love to have you back soon for another pleasant stay.

3 out of 5
Hotel seemed overbooked during covid when restaurant and pool and hot tub are so limited. One restaurant closed. No room service and a 90 minute wait at the only restaurant open. Staff was friendly but lines for front desk are long and they are very busy. Restaurant staff at Rain Forest Cafe seemed unprofessional and aloof. We sat at the bar and we privy to staff conversations

Posted by on 5 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by General Manager

Thank you for sharing your thoughts. Our hotel is pretty popular and we do try our best to accommodate everyone in a timely manner. We appreciate you being patient with our team. Your comments will be noted and we hope that you did enjoy some areas of your stay. Take care and we wish you safe travels.

5 out of 5

Posted by on 15 Aug. 2020

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About the Sheraton Niagara Falls

Location 300 3rd St, Niagara Falls, NY 14303

Property Features

Sheraton Niagara Falls offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 11153 square feet (1036 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Niagara Falls. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.

  • 391 guestrooms or units
  • 3 dining venues
  • 11153 sq ft of conference space
  • 1036 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (42.1 km / 26.2 mi)
  • Train station: Niagara Falls Station (2.8 km / 1.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Niagara Falls offers 391 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Sheraton Niagara Falls has 3 restaurants serving breakfast, lunch, and dinner.

Rainforest Cafe - This restaurant specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Starbucks Cafe - This café specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

The Corner Deli - This delicatessen serves lunch and light fare. Open select days.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 10.75 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 21.60 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Falls Niagara Falls NY Hotel
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls NY
  • Sheraton Falls Niagara Falls
  • Sheraton At The Falls Hotel Niagara Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton at the Falls Niagara Falls NY
  • Sheraton at the Falls
  • Sheraton Niagara Falls Hotel
  • Sheraton Niagara Falls Niagara Falls
  • Sheraton Niagara Falls Hotel Niagara Falls

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.