4.3 out of 5

"Pleasant experience at the Sheraton/Niagara Falls. Professional staff. They make sure the guests feel welcome and attend to the guests' needs. Swim ... " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

4-star spa hotel near Niagara Falls State Park

Heart of Niagara Falls

Within a 10-minute walk of this Downtown Niagara Falls hotel, you'll find Niagara Falls State Park and Observation Tower. Also, Aquarium of Niagara is within half a mile (1 km) and Devil's Hole State Park is within 6 miles (10 km).

Casino, indoor pool

A casino, 4 restaurants, and 2 spa tubs are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 392 guestrooms also have free WiFi and room service. Other amenities include coffee/tea makers, hair dryers, and safes.

Room, 1 King Bed (Guest Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$96 per night

Room, 2 Queen Beds (Guest Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Concierge level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King bunk or 2 Queen, Sofa bed

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Room, 2 Queen Beds (Concierge level)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Niagara Falls ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Niagara Falls

Everyone (16)
3 out of 5

Christmas Holiday treat that wasn't

Pros: Location, and the staff
Cons: I worked in a service industry, and worked 17 Christmases in a row. It is nice to allow staff to have Christmas off, but Guests should be considered.
We decided to spend Christmas Eve and Christmas Day at the Sheraton, after checking to make sur e they had a Dining Room and Bar. We planned on staying in the Hotel and having Christmas Dinner there. Unfortunately the only place open on Christmas Eve was a T.G.I.F. not our idea of a dining experience! Christmas Day we had to eat in the Rainforest Cafe which was obviously a place for kids. No real Christmas dinner for us this year! The room was fine, although no fridge or microwave, and all the staff were exceedingly pleasant. We booked and paid for this room through Travelocity, only to find when we checked our credit card info that the hotel HAD ALSO CHARGED US FOR OUR STAY !!!!!!!!!!!

Posted by , from Ontario Canada on 29 Dec 2015

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4 out of 5
Pleasant experience at the Sheraton/Niagara Falls. Professional staff. They make sure the guests feel welcome and attend to the guests' needs. Swimming pool area fantastic for children and friends. It has a fish tank with sharks very entertaining and a learning opportunity for children. Walking distance from the falls and everywhere else.

Posted by , from New York City on 26 Aug 2018

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Comment from Hotel Management

3 Sep 2018 by Victor

Thank you for staying with us at the Sheraton Niagara Falls. Glad that you took advantage of the offerings at the hotel. We hope that we get to see you again soon..

1 out of 5

Extremely dirty place, coffee maker very dusty

Bad oddor in halls, noisy bed cover, not hair plastique casquettes in shower, very noisy halls after midnight,

Posted by on 23 Aug 2018

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Comment from Hotel Management

3 Sep 2018 by Victor

Sorry to hear about the issues you have endured during your stay. I hope that your issues and concerns were addressed during your stay with us.

5 out of 5
Staff was very courteous and helpful, always a available to help and answer our questions. Room was nice with view toward the falls. Could see the most and the nightly fireworks from our window. There is a person on sight to help with booking tours also. Close to everything. I would absolutely stay here again!

Posted by on 3 Aug 2018

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Comment from Hotel Management

3 Aug 2018 by Victor

Ron Glad to see that you enjoyed your stay with us at the Sheraton Niagara Falls and we hope to see you again.

4 out of 5
Adam at the front desk was especially helpful and pleasant to work with,

Posted by on 8 Jul 2018

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Comment from Hotel Management

10 Jul 2018 by Victor

Thank you for staying with us at the Sheraton Niagara Falls and the wonderful comments about Adam.

5 out of 5

Beautiful hotel, close to everything!!!

It was a great experience, everyone was very helpful and polite. Great location, close to most of the attractions. Walking distance from the Niagara Falls.

Posted by , from New York on 28 Nov 2017

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Comment from Hotel Management

30 Nov 2017 by Dan T.

Thank you for the review! WE are so pleased to hear you enjoyed your stay at our property. It is great that you were able to take advantage of our close proximity to the Falls. We look forward to seeing you again.

3 out of 5
Fees too high, kicked out of pool, fire alarm, and still waiting for 50 dollars to be credited back.

Posted by on 7 Sep 2017

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5 out of 5
My husband and I came here for a little get away for our birthdays and Valentine's Day! We had a great time and would stay again!

Posted by on 8 Feb 2017

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Comment from Hotel Management

10 Feb 2017 by Ron D.

We are very happy to hear that your birthday and Valentine's Day getaway with your husband were so enjoyable, and we look forward to seeing you again soon! Thank you.

5 out of 5

Wonderful

Helpful staff when I arrived, even when I had to change room no problem. Great time will return very soon.

Posted by , from Carby on 31 Jan 2017

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Comment from Hotel Management

2 Feb 2017 by Ron D.

We are very happy to ehar that you enjoyed your stay with us and that our staff members were helpful and accommodating. We look forward to your next visit! Thank you.

5 out of 5

Great location, across from the Casino!

Great Hotel! Great price, very accommodating. Clean comfortable rooms.

Posted by , from Geneva, New York on 8 Jan 2017

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About the Sheraton Niagara Falls

Location 300 3rd St, Niagara Falls, NY 14303

Property Features

Sheraton Niagara Falls offers its guests 2 spa tubs, an indoor pool, and a 24-hour fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a 24-hour business center on site. A casino, spa services, and tour/ticket assistance are also featured at the business-friendly Sheraton Niagara Falls. Self parking is free. This 4-star Niagara Falls hotel is smoke free.

  • 392 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Casino
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (42 km / 26.1 mi)
  • Train station: Niagara Falls Station (2.8 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Sheraton Niagara Falls offers 392 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

TGI Fridays - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Rainforest Cafe - This family restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Starbucks Cafe - This bistro specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.

Sweet Treats - This bistro specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

2 spa tubs are on site along with an indoor pool. Other recreational amenities include a 24-hour fitness center.

Spa Services

  • Number of treatment rooms 1
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 40 lb

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24.95 per accommodation, per night

The resort fee includes:

  • Spa access
  • Internet access
  • In-room coffee
  • In-room bottled water
  • Laundry facilities
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 1 and USD 20 for adults, USD 1 and USD 10 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Falls Niagara Falls NY Hotel
  • Sheraton Falls Niagara Falls NY
  • Sheraton Niagara Falls Hotel
  • Sheraton at the Falls Niagara Falls NY
  • Sheraton at the Falls

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Promotions

Casino and Spa Credit

Book a stay in any room or rate category and receive USD 80 in resort credits, which is applied as follows at Seneca Niagara Resort & Casino: USD 50 per room in gaming credits and USD 30 spa voucher per room. Promotion also includes choice of USD 25 slot play coin-in or match play for eligible table games.


Full details provided at check-in. Spa reservations must be made 1 week in advance of stay. USD 75 minimum purchase required to redeem on Facials, Massages, and Body Wraps only. Gaming credit includes choice of the following per stay from Seneca Niagara Resort and Casino: USd15 Free Slot Play with no coin-in required (one-time offer and must be a new member of the player’s advantage program), USD 25 Free Slot Play with USD 25 coin-in, USD 25 Match Play for eligible table games. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.