Standard Double Room, 2 Double Beds, Non Smoking
Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$95 per night
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Comfort Inn The Pointe
1 Prospect Pointe,
Niagara Falls,
1-855-887-0424
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Comfort Inn The Pointe
2.5 out of 5.0
"Close to Falls, but no restaurant, did serve breakfast which was satisfactory. For the price, it was not a 5-star hotel. Paid for location. " More
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Hotel Description
In Niagara Falls
Within a 10-minute walk of this Downtown Niagara Falls hotel, you'll find Niagara Falls State Park and Rainbow Bridge. Also, Casino Niagara is within half a mile (1 km) and Fallsview Indoor Waterpark is within 2 miles (3 km).
Free perks
The hotel doesn't skimp on freebies - guests receive free buffet breakfast and free self parking. Traveling on business? Take advantage of the laundry service and WiFi in public areas. A terrace, luggage storage, and free newspapers are also on offer.
WiFi, cable TV
The 110 guestrooms have TVs with cable channels and offer WiFi and coffee/tea makers. Hair dryers, phones, and ironing boards are also available.
Comfort Inn The Pointe ratings based on 25 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.5 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.5 out of 5.0
Guest reviews for Comfort Inn The Pointe
Niagara Falls
Pros:
Close to Falls
Cons:
Improve quality of food for breakfast. Improve hotel to be a star hotel to be equivalent to the price.
Location:
Location was ideal, and many activities were able to walk to or take a free trolley
Close to Falls, but no restaurant, did serve breakfast which was satisfactory. For the price, it was not a 5-star hotel. Paid for location.
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Comment from Hotel Management
27 Aug. 2018 by Tricia M, General Manager
We are glad you loved the location. We strive to proved an exceptional experience to our guests and are disappointed that we fell short with the breakfast during your visit. What could we do to make it better?
We took a girls weekend and absolutely loved this hotel. Adjoining rooms was an extra special feature. Every staff memeber we came across was very friendly. They ALWAYS said hello and how are you. During the breakfast they right there replenishing the food and helping if you needed. The hotel is just steps from the park and we could see the rapids from our room. I was very impressed with the location and pricing.
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Comment from Hotel Management
5 May 2018 by Tricia Mezhir, General Manager
So very glad you enjoyed your stay
Could not have been better!!!!
The staff was very gracious and accommodating, and the location could not have been any better. The room was very comfortable, and the breakfast was lovely. I would love to stay here again!
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Comment from Hotel Management
11 Jul. 2017 by Tricia Mezhir, General Manager
We would love to have you stay again too! Thank you for the recommendation
Nice hotel, friendly staff. Literally across the street from Niagra Falls. Awesome breakfast Buffett ! Highly recommended hotel.
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Comment from Hotel Management
15 Jun. 2017 by Tricia Mezhir, General Manager
So very glad you enjoyed your stay with us, We so appreciate the compliments, especially on my staff Hope you will visit agaib
So convenient to Falls!
We really enjoyed our stay. The location was across from the entrance to the park so all our sightseeing on the American side was within walking distance. The hotel is undergoing renovations but our room was spotless. The free breakfast was good. Nice variety of food and the baked goods were very fresh. Would definitely recommend the Comfort Inn The Pointe!
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Family vacation
Old hotel but close to entertainment and walking distance to the Niagara Falls. Bus stop in front of the hotel.
Website said breakfast buffet but we were giving a $10 per person voucher to eat at the restaurant next to the hotel ( choose from like 15 to 20 items on the menu)
No fridge or microwave in the room.
Carpet needs to be change.
Good to go to sleep
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Friendly staff and a clean room!
Pros:
Free breakfast, Free Internet, view of niagara river, close to falls
Everything was great. My only complaint is that the shower head height would be good only if you were less than 5'-4". The complimentary breakfast was good. Eggs and sausage, waffles and great donuts!
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Great value and close to attractions
Pros:
Free breakfast
beautiful time of year to visit Buffalo NY. Hotel within feet of niagra and rainbo bridge. able to walk to Canada and see the sights. Free breakfast was great as were the staff, very helpful and pleasant.
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My party and I didn't feel welcome at all...
Pros:
Quiet
Cons:
Poor breakfast, unfriendly front desk personel
I travel for a living all around the country and have for over 20 years, however, this is the first time I arrived at a hotel and felt like I walked into a house of misery. I was in Niagara Falls, NY for a convention and opted for this hotel because the Sheraton was full. Upon walking in the front door with a party or 10 the woman behind the counter, who staff referred to sarcastically as Ms. Judy, stared at us as if we stole something. She proceeded to check us in without so much as a "Good evening" greeting. When we asked questions she was so irritated we decided it would be best to just leave her alone.
When my roommate and I checked in the first thing I noticed was hair on the toilet, bathtub and sink. I wiped up what I saw then went to sit down. As I pulled back my bed spread I discovered more hair IN MY BED AND ON MY PILLOWS!!! I suggested my roommate check his as well and unfortunately it was worse. There was "PRIVATE" HAIR on his bed a pillow!
We went down to file a complaint with "Ms. Judy". When we got to the counter, again, she didn't look up at me at all. I explained my findings and she said, "Housekeeping will be up to clean it". I asked what does clean it consist of and she glared at me and said, "Clean up the hair." and rolled her eyes away from me. I asked again, "How exactly is this going to be cleaned up because I just not happy with your reply!". She turned away and called housekeeping and I walked away before saying something I didn't want to say.
When the housekeeper arrived she took on look at my bed and said, "Your sheets were never changed just the bed remade." She looked at my roommates bed and said, "His sheet weren't changed either just flipped over!" We were disgusted to say the least.
To her (the housekeeper - can't remember her name but she was on duty the night we arrived. Between 9 & 10pm) she stripped the beds and the bathroom and did a full cleaning. We were so very thankful for her.
"Ms. Judy", didn't utter another word to us to find out if we were, at least, happy with what was done. The next morning in talking to members of my party I found out they experience similar problems in their rooms and similar responses from "Ms. Judy".
With all that said, I wouldn't got back to that hotel nor would I recommend any of my conventioneers stay there either.
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Best hotel location
Pros:
Free breakfast, Free Internet
I was surprised to find that the hotel description was true - you can hear the falls from this hotel and if the wind is blowing you can sometimes feel the mist! Staff was friendly and helpful. Location is amazing - took less than 5 minutes to walk to the American Falls and maybe 10 mins to get to the Horseshoe Falls. Breakfast was more than I expected especially for being free.
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About the Comfort Inn The Pointe
Location 1 Prospect Pointe, Niagara Falls, NY 14303Property Features
Free breakfast is served. WiFi is available in public spaces for a fee. Event space at this hotel measures 1056 square feet (98 square meters) and includes a meeting room. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Comfort Inn The Pointe. Free self parking is available. This Niagara Falls hotel is smoke free.
- 1 building
- 110 guestrooms or units
- 6 levels
- 1056 sq ft of conference space
- 98 sq m of conference space
- Breakfast available (free)
- 1 conference room
- Coffee in lobby
- Dry cleaning
- Front desk (24 hours)
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Terrace
- Gift shop
- Newspapers in lobby (free)
- Elevator
- No smoking on site
Family Friendly Amenities
- Family Property
- Refrigerator (on request)
- Free cribs/infant beds
Internet
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Parking
Free self parking , RV, bus, truck parking
Transport
- Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (42.3 km / 26.3 mi)
- Train station: Niagara Falls Station (2.9 km / 1.8 mi)
- Parking: Free self parking
Room Amenities
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Niagara Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and refrigerators can be requested.
- Television
- Cable channels
- Premium channels
- Refrigerator available
- Coffee maker
- Shower and tub combination
- Cribs (free)
- Housekeeping (daily)
- Hair dryer
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Air conditioning
- Ensuite bathroom
- Connecting rooms available
- Wheelchair accessible
Food & Drink
Guests are served free hot/cold buffet breakfast.
Hotel Policies
Check-in
- Check-in time ends at 7:00 AM
- Check-in time starts at 3 PM
- Minimum check-in age is 21
Check-out
- Check-out by 11 AM
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
Pets
- No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
Hotel Names
You should know
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
