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"Me encanta el cuarto bien acogedor. El Hotel cuenta con maquina de hielo y agua. Seguridad dentro del hotel. varios ascensores. Buenas atenciones y bu ... " More

By a verified traveller on Thu 16 Jun 2022

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Hotel Description

4-star hotel near Times Square

City center stay

At this Manhattan hotel, you'll be well placed to visit Times Square and Broadway, both within a 5-minute walk. 5th Avenue and Bryant Park are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and gym are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and express check-in are also offered.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $160* Per night/room 21 Aug. - 22 Aug.

Superior Room (ADA)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Row NYC ratings based on 79 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Row NYC

Everyone (29) Couples (14) Family (27)
2 out of 5
The hotel was nice. We loved our cleaning lady, she absolutely very helpful. What we didn’t like was that we had to go front for 4 nights in a row to get new key card and even those didn’t work. They had to get security to let us in our room. One I informed front desk person that I would be leaving again that same night and he replied “you’re leaving again”. It was such an inconvenience to keep going back to front desk after every outing.

Posted by on 23 Jun. 2022

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Comment from Hotel Management

23 Jun. 2022 by Maurizio

Thank you for the feedback, Rebecca. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our housekeeping team and facilities, it's unfortunate service didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our management team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.

5 out of 5
Me encanta el cuarto bien acogedor. El Hotel cuenta con maquina de hielo y agua. Seguridad dentro del hotel. varios ascensores. Buenas atenciones y buen precio

Posted by on 16 Jun. 2022

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Comment from Hotel Management

17 Jun. 2022 by Maurizio

¡Gracias por la gran reseña, José! ¡Es maravilloso que haya disfrutado tanto de su estadía en ROW NYC! Nos esforzamos por alcanzar la excelencia, por lo que estamos encantados de que haya apreciado no solo nuestras cómodas habitaciones y muchas comodidades, sino también nuestra seguridad, ascensores y servicio. ¡Su elogio nos permite saber que estamos haciendo nuestro trabajo! ¡Estamos ansiosos por recibirlo nuevamente pronto para otra experiencia increíble! ¡Tenga un día fantástico!

3 out of 5
Breakfast was not included in stay when it was offered online. The drawers were cracked and chipped. One drawer would not stay closed. An outlet near the bed did not work. The lighting in the hallway was too dark

Posted by on 14 Jun. 2022

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Comment from Hotel Management

15 Jun. 2022 by Maurizio

Thank you for sharing your feedback with us, Kristen. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. It's unfortunate that you had such challenges with our breakfast services as well. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

5 out of 5
Continued good work.

Posted by , from Lakewood on 12 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Maurizio

Thanks for the outstanding rating, Tina! We're delighted your time at ROW NYC was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2 out of 5
The hotel hallways, rooms, and common areas were very dark. Both visually and spiritually. I never once felt comfortable there.

Posted by on 9 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Maurizio

Thanks for the feedback, Terry. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

2 out of 5
The elevator situation was not accommodating what so ever. Found the less traveled elevator around the back which made up for the time wasted waiting on an elevator. Room was very substandard for a 4 star or greater hotel. I would rate maybe a 2. Toilet was dirty upon arrival, bathtub insert or whatever application was applied to the bottom of the tub was coming up and had mushy spots under it. There was a long hair across the one of the pillows on the bed. The cleaning staff that was on the floor did clean up the toilet and changed the pillow case immediately but did not leave a good first impression. The tub situation should be addressed urgently to prevent injury to someone. All in all not very impressed for such a high rated facility

Posted by on 5 May 2022

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5 out of 5
I like the cleanliness, I did not like the darkness in the elevators area and in the halls to the rooms

Posted by , from SAN JUAN on 2 May 2022

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Comment from Hotel Management

2 May 2022 by Maurizio

Thank you for the kind words, Luz! It's excellent you enjoyed your time at ROW NYC! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience!

5 out of 5
This is a favorite destination. Been here many times, and will continue to visit. There was an issue with mattress and staff were very attentive and compensated for our discomfort.

Posted by , from East Nassau on 25 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Maurizio

Thanks for sharing the excellent review with us, Cindy! We're so glad that you had an exceptional experience at ROW NYC from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Thank you again for taking the time to leave your feedback!

1 out of 5

Posted by on 24 Apr. 2022

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1 out of 5
The room is so small and the bathroom was dirty. I checked into my room and met an utility man still working there

Posted by on 31 Mar. 2022

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Comment from Hotel Management

7 Apr. 2022 by Maurizio

We appreciate you taking the time to share your feedback, Olujimi. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1331 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Train station: Grand Central - 42 St. Station (1.7 km / 1 mi)
  • Metro station: 49th St. Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Row NYC offers 1331 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and refrigerators can be requested.

  • Pillowtop beds
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:00 AM.

District M - This bar serves breakfast and light fare.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75.00 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings.

This property has a smoking penalty fee of USD 400 per stay.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.

To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.

This hotel will place an authorization for USD 50 per night on the guest credit card at check-in for incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Covered self parking fee: USD 65 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYC Row
  • Row NYC
  • Row NYC Hotel
  • Row NYC Hotel New York
  • Row NYC New York
  • Row NYC Hotel
  • Row NYC New York
  • Row NYC Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.