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Sheraton New York Times Square Hotel

4.0 star property
Hotel near Broadway in New York

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
55-inch flat-screen TV with cable channels, TV, pay movies
Bar (on property)
Meeting facility
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

8.0 out of 10
Very good
(142 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

8.2 out of 10
Very good
(85 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(275 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(116 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(29 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(20 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(15 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

New York

Manhattan stay.A stay at this Manhattan hotel places you steps from Broadway Theatre and a 5-minute walk from Broadway. Times Square and Radio City Music Hall are also within half a mile (1 km).

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Times Square - 5 min walk - 0.4 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • 5th Avenue - 8 min walk - 0.7 km
  • Grand Central Terminal - 17 min walk - 1.5 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Shake Shack - ‬2 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk

About this property

Sheraton New York Times Square Hotel

Hotel near Broadway in New York
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 36000 sq ft of conference space
  • 3344 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1435 out of 3707 reviews
Rating 8 - Good. 942 out of 3707 reviews
Rating 6 - Okay. 643 out of 3707 reviews
Rating 4 - Poor. 337 out of 3707 reviews
Rating 2 - Terrible. 350 out of 3707 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Greeshma

Disliked: Amenities, property conditions & facilities
Bad and rude staff . Screamed at me when I phoned .
Stayed 1 night in Jun 2025

4/10 Poor

Tabitha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had issues with shower plumbing and AC. The staff was not helpful when first reporting the incident.
Stayed 3 nights in Apr 2025

2/10 Terrible

AALIYAH, ENGLEWOOD

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets, room elevator not working, place under construction
Stayed 2 nights in May 2025

8/10 Good

Andrejs

Liked: Cleanliness, staff & service
Excellent but somewhat limited due to construction
Stayed 3 nights in Apr 2025

10/10 Excellent

Garry, Warrensville Heights

Liked: Cleanliness, staff & service
Needs some updates in rooms refrigerators bathrooms
Stayed 2 nights in Mar 2025

2/10 Terrible

Jihad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, very old, elevator super slow, rooms super noisy, i mean 0 insonorisation, the bed was dirty, had a stained of blood…Tylor the manager didn’t do anything to compensate, they just changed the sheets. Avoid for sure !
Stayed 3 nights in Mar 2025

10/10 Excellent

Judith I

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 3 nights in Mar 2025

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Yanuel, Peabody

Liked: Staff & service
Parking lot to spend. When you pay for the Hotel plus parking lot.
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and a perfect location for me to explore NYC. I didn't loke the convention group of young adults made getting on and off the elevator a challenge.
Stayed 3 nights in Mar 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service
Excellent location. Excellent service. Needs property remodeling which I know it is in progress. Needs better restaurant facilities.
Stayed 4 nights in Mar 2025

4/10 Poor

Kenneth

Travelled with family
Disliked: Amenities, property conditions & facilities
While I certainly didn't expect the Sheraton New York Times Square Hotel to be a quiet or sleepy property, I did not expect the level of pandemonium when we arrived: Guests everywhere, lines out the door to check our luggage for $6 per bag — the first time a hotel has ever changed me for storing luggage for a few hours until my room was available. The front desk staff were acceptable, neither curt nor especially friendly, given the chaos they were dealing with, including hundreds of Model UN high school students from overseas. My biggest complaint involved the elevators, which were a nightmare. I don't know how a major NYC hotel can have an elevator system in which the passengers have no buttons to push inside to choose their floor, nor can they see what floor they're currently on. When I attempted to go to my room on the 15th floor, I boarded an elevator with three elderly women inside who were just trying to get to the fifth floor but had no idea how to get there. By some miracle, the elevator stopped on my floor. I got off, brought my bags to the room, used the restroom then returned the elevators. When I finally got on again at least 10 minutes,the same three women were still on the elevator trying to reach the fifth floor. For all I know, they're still there in elevator limbo. Whoever designed that system should lose their engineering license and be publicly flogged. My room was fine.
Stayed 1 night in Mar 2025

2/10 Terrible

Mandy, bronx

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad costume service
Stayed 1 night in Mar 2025

10/10 Excellent

Mayrim de los angeles Alay

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities and good location
Stayed 2 nights in Mar 2025

6/10 Okay

Jashanpreet

Travelled with group
Disliked: Amenities
Was not worth money I paid for the hotel
Stayed 1 night in Mar 2025

6/10 Okay

Carolina, Orlando

Stayed 2 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, room comfort

Eh

Room was clean quiet and comfortable. Some small items went missing from my room. House keeping said they didn’t see them at all
Stayed 2 nights in Mar 2025

8/10 Good

Jimmie Alan

Travelled with family
Liked: Cleanliness, staff & service
Good location. Under renovation so it was a bit hectic. Tiny bathroom but clean and comfortable beds.
Stayed 4 nights in Mar 2025

10/10 Excellent

LORENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to almost everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness
Location very convenient to theatre district. Construction inside hotel lobby will be a pain for awhile.
Stayed 1 night in Mar 2025

6/10 Okay

Fernando, Coral Springs

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checkin took very long eventhough it was about 830pm they had dozens of people waiting and only 2 people doing the check in.. then they told me my room was not ready and wanted to give me a downgraded room , i had to argue to get the room i requested.. they gave me one and there was an awful smell in the room.. it didnt feel like a room that was just cleaned.. we didnt have any other option so we just stayed... but overall very disappointed
Stayed 2 nights in Mar 2025

8/10 Good

Anderson

Travelled with family
Congestión on the elevators but walkable to stores
Stayed 2 nights in Mar 2025

2/10 Terrible

Deisy

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The checking in they didn’t have a bed available at 4pm had to go back 4 hours later and still wasn’t ready. They are poor staff. The staff try their best to accommodate but need more people. Waited 45 minutes for an elevator. My experience in that hotel was bad dont recommended.
Stayed 1 night in Mar 2025

2/10 Terrible

Pina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking Sheridan. Doesn’t care about the consumer. Impersonal, I DONT RECOMMEND STAYING HERE!!
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds Comfortable but Slow Elevator System

The hotel was lovely. Located centrally, clean rooms and very comfortable beds. However, one of my main complaints is that, there is no place to sit in the lobby. This may be because the front entrance is under construction. There is a Starbucks, but after 3 pm it becomes a bar where you have to order something in order to sit down at one of the tables. Also, the hotel was very busy. The line to check in and pick up our keys was incredibly long and the elevators could not effectively handle the crowds at certain times of day such as, 8 am, noon and 5-7pm. It would take up to 20 minutes just to get an elevator to come to the 14th floor to take us to the lobby. It became very frustrating because we never knew when the elevator would come. It is one of those systems where the buttons are on the outside of the elevator so you push for your floor and get into the elevator that is assigned to you. However, very often the elevator would be full and we would be left waiting for another elevator for sometimes 20 minutes. Also, we never knew when the elevator would come because there was no indicator lights (with the exception of the lobby floor) on the individual floors that would tell us where the elevator was. Overall, we had a nice stay due to the comfortable beds. We slept well.
Stayed 7 nights in Mar 2025