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4.2 out of 5

"Was there during Christmas and the place was spot on. It is pretty much walking distance to all the places we wanted to go. One of the best things was ... " More

By a verified traveller on Wed 25 Mar 2020

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Hotel Description

4-star hotel near Broadway Theatre

City center retreat

At this Midtown hotel, you'll be well placed to visit Broadway Theatre and August Wilson Theater, both steps away. Carnegie Hall and Gershwin Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 39 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

WiFi, flat-screen TVs

The 1780 guestrooms feature WiFi, flat-screen TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Minibars, room service, and coffee/tea makers are also available.

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$373* Per night/room 6 Apr. - 7 Apr.

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed, City View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton New York Times Square Hotel ratings based on 141 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton New York Times Square Hotel

Everyone (70) Couples (15) Family (30)
5 out of 5
Was there during Christmas and the place was spot on. It is pretty much walking distance to all the places we wanted to go. One of the best things was the subway station is pretty much at the front steps. All the staff were really friendly and the maids kept the room in top form. I was expecting a closet sized room but it was a nice size. The area around the building was nice and we felt safe bring out at night.

Posted by , from San Diego on 25 Mar. 2020

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Comment from Hotel Management

4 Apr. 2020 by Reputation Management Coordinator

Dear Brian, thank you for sharing about your stay at the Sheraton New York Times Square Hotel. We appreciate the kind remarks and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we combine premier service and amenities with New York's magnetic energy. We appreciate you mentioning all the highlights of your stay and look forward to seeing you again soon! Joseph Giordano, Reputation Management Coordinator

5 out of 5
Excellent location Customer service was great Clean Comfy

Posted by on 25 Feb. 2020

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5 out of 5

Posted by on 4 Feb. 2020

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5 out of 5
Quick and easy check-in and check-out; clean room and friendly staff.

Posted by , from NYC on 31 Jan. 2020

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4 out of 5
Good location for Broadway shows. Good restaurants close by.

Posted by on 22 Jan. 2020

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5 out of 5
Modern, updated and great location. Friendly staff

Posted by on 21 Jan. 2020

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5 out of 5
Great location, clean, very friendly and helpful staff.

Posted by on 20 Jan. 2020

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5 out of 5
Perfect location. Cleaning staff was excellent. Only con there were no rooms with 2 twin beds.

Posted by on 3 Jan. 2020

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5 out of 5
We stayed during New Years and the hotel was very nicely decorative. The entire staff was amazing and for the large amount of guess staying at the hotel, the wait time to check in, eating at the Hudson, or the customer service desk was always less then 5 mins. Would definitely stay here again.

Posted by , from Los Angeles, CA on 2 Jan. 2020

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3 out of 5
They didn't clean my room for 2 straight days. That's when I call room service to complain. Beds are horrible, too small (full size).

Posted by on 2 Jan. 2020

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About the Sheraton New York Times Square Hotel

Location 811 7th Ave, New York, NY 10019

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. Event space at this hotel measures 22534 square feet (2093 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 22534 sq ft of conference space
  • 2093 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.8 km / 9.8 mi)
  • Train station: New York W 32nd St. Station (1.9 km / 1.2 mi)
  • Metro station: 7 Av. Station (E 53rd St.) (0.1 km / 0.1 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sheraton New York Times Square Hotel offers 1780 accommodations with minibars and safes. A pillow menu is available. 39-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Hudson Market - This café specializes in American cuisine and serves breakfast and lunch.

Starbucks - Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome for a fee per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton New York Times Square
  • New York Times Square Sheraton
  • Sheraton New York City
  • Sheraton Hotel New York Times Square
  • Sheraton New York Times Square
  • Sheraton New York Times Square Hotel
  • New York City Sheraton
  • Sheraton Hotel New York
  • Sheraton New York Times Square
  • Sheraton New York Hotel & Towers
  • Sheraton New York Hotel And Towers
  • Sheraton New York Towers
  • Sheraton New York Times Square Hotel Hotel
  • Sheraton New York Times Square Hotel New York
  • Sheraton New York Times Square Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.