4.1 out of 5

"The entire staff was thoughtful and courteous. We appreciated their kindness and attention to detail. " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

4-star hotel near Broadway Theatre

Heart of New York

At this Midtown hotel, you'll be well placed to visit Broadway Theatre and Ed Sullivan Theater, both steps away. Carnegie Hall and Gershwin Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 39 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

WiFi, flat-screen TVs

The 1780 guestrooms feature WiFi, flat-screen TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include minibars, room service, and coffee/tea makers.

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$341 per night

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton New York Times Square Hotel ratings based on 96 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton New York Times Square Hotel

Everyone (60) Couples (3) Family (8)
4 out of 5
Great Location. Room was clean and friendly staff, Room did not have mini fridge or microwave, which is disappointing for the price. There were no robes like advertised.

Posted by on 22 May 2019

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4 out of 5
Great stay. Easy check in. Read about destination fee but had to inquire how it works. Clean rooms. Only complaint is the outlets dont hold plugs in. Tricky time charging phones and batteries.

Posted by on 20 May 2019

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3 out of 5
Outrageous food prices and bar closed early for a Friday night.

Posted by on 19 May 2019

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4 out of 5
Assign room was the farthest possible distance from the elevator.

Posted by on 16 May 2019

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4 out of 5
Great location but check out took very long. Also comfortable bed but the room was cold with no extra blankets.

Posted by on 4 May 2019

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5 out of 5
I chose the hotel because of it's location. We walked a few blocks all three nights that we say Broadway Shows. Also were able to walk 6 blocks to Central Park, a few blocks to Times Square. Staff were always helpful and went above and beyond to answer any questions I had.

Posted by on 23 Apr. 2019

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5 out of 5
Close to all the theaters and restaurants we like. Also not far from Central Park.

Posted by on 8 Apr. 2019

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5 out of 5
Liked the location. Staff very pleasant and helpful.

Posted by on 8 Apr. 2019

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2 out of 5

Posted by on 2 Apr. 2019

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5 out of 5
I like everything , I have no complains , great service, great location

Posted by on 30 Mar. 2019

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About the Sheraton New York Times Square Hotel

Location 811 7th Ave, New York, NY 10019

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. Event space at this hotel measures 22534 square feet (2093 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 22534 sq ft of conference space
  • 2093 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (11.9 km / 7.4 mi)
  • Train station: New York W 32nd St. Station (1.9 km / 1.2 mi)
  • Metro station: 7 Av. Station (E 53rd St.) (0.1 km / 0.1 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sheraton New York Times Square Hotel offers 1780 accommodations with minibars and safes. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Hudson Market - This cafe specializes in American cuisine and serves lunch and dinner.

Starbucks - Library Bar - This cafe specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The mandatory Destination Fee includes the following: USD 35 daily food and beverage credit for use in Hudson's Market, on in-room dining, or beverages at the Club Lounge (non-cumulative); choice of Gulliver's gate in Times Square, Ripley's Believe it or Not!, or City Sights New York Cruise - including Hop on/off (1 per day to be redeemed through the Tickets & Tours Desk); 20% discount at Landau on all regular priced merchandise; 1 daily fitness class with on-site instructor; enhanced wired internet and local, long distance, and international calls.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 44.60 per person (approximately)
  • Fee for in-room wireless Internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 65 per day
  • Extended parking fee: USD 71 per day
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.