"The check in process was painfully slow with only one agent dealing with all patrons which created a line of guests waiting for an extended period of ... " More
Downtown Toronto stay
Within a 15-minute walk of this Downtown Toronto hotel, you'll find Scotiabank Arena and Harbourfront Centre. Ripley's Aquarium of Canada and Rogers Centre are also within 2 miles (3 km).
2 outdoor tennis courts
2 outdoor tennis courts, an indoor pool, and a gym are all featured at this eco-certified hotel. There's fun for all ages with a free kid's club and a playground, and families will appreciate the picnic area. Enjoy the spa tub and perks like free WiFi.
28 Nov. 2023 by FO Team
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay
26 Mar. 2023 by Hotel Manager
Dear Jason, Thank you for taking the time to leave feedback about The Westin Harbour Castle, Toronto. We are glad you enjoyed our friendly service and convenient location. We appreciate you being our guest and look forward to being your hotel of choice every time you visit the area. Be Well, Harmeet Chugh Hotel Manager
13 May 2021 by Westin Guest Services Team
Thank you for your feedback. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back again in the future!
8 Mar. 2024 by Bin
Dear Guest Thank you for your review. We apologize for the breach in standards regarding your slow check in. Please be assured that we have address your concerns positivelyThank you
8 Mar. 2024 by Jennifer
We're so glad you enjoyed your stay with us! We look forward to hosting you again soon.Thank you & Be Well.
30 Dec. 2022 by FO Team
Dear Valued Guest Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall
The property will be renovating from October 7 2022 to October 6 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
As a guest of The Westin Harbour Castle, Toronto, you'll find an indoor pool, outdoor tennis courts, a health club, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 32 meeting rooms are available. Event space at this hotel measures 70000 square feet (6503 square meters) and includes a conference center. A sauna, a terrace, and a complimentary children's club are also featured at the family-friendly The Westin Harbour Castle, Toronto. Parking is available for a fee. This Toronto hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wireless internet access
Available in some public areas: Free WiFi
Valet parking (surcharge)
The Westin Harbour Castle, Toronto offers 977 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 11:00 AM.
Mizzen - This restaurant specializes in international cuisine and serves breakfast only. A children's menu is available.
The Chartroom Lounge - This lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Harbour Coffee Bar - This coffee shop specializes in American cuisine and serves breakfast and light fare. Open daily.
Late night fare is available from room service (during limited hours).
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.