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4.2 out of 5

"The hotel lobby was very welcoming. The staff was extremely helpful and friendly staff. " More

By a verified traveller on Mon 11 Nov 2019

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Hotel Description

4-star eco-friendly hotel near Nathan Phillips Square

City center stay

A stay at this Financial District hotel places you steps from Nathan Phillips Square and a 5-minute walk from Queen Street. Toronto Eaton Centre and Royal Alexandra Theatre are also within half a mile (1 km).

Dining options, 2 bars/lounges

This eco-friendly hotel includes 2 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the 60 conference rooms, business center, and valet parking. Enjoy the 24-hour fitness center and visit the 2 bars/lounges and poolside bar for drinks.

Comfy beds, WiFi

The 1372 guestrooms have TVs with cable channels and offer WiFi and pillowtop beds. IPod docks, 24-hour room service, and wired Internet are also available.

Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$184* Per night/room 12 Jun. - 13 Jun.

Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 Queen Bed, Business Lounge Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Business Lounge Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Centre Toronto Hotel ratings based on 88 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Centre Toronto Hotel

Everyone (10) Couples (1) Family (1)
4 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

6 Apr. 2020 by General Manager

Dear Guest, thank you for your kind rating of Sheraton Centre Toronto Hotel. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Tim Reardon, General Manager

5 out of 5

Posted by on 30 Dec. 2019

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2 out of 5

Posted by on 23 Dec. 2019

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5 out of 5

Posted by on 14 Jul. 2019

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5 out of 5

Posted by on 1 Jul. 2019

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5 out of 5

Excellent location

This stay was amazing. It was close to everything we wanted to do. We were able to park and leave the vehicle. We walked to the Eatons Center, and to the play we attended.

Posted by , from Sudbury, ON, Canada on 6 Nov. 2013

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5 out of 5

Typical Sheraton: Everything works, great staff, good location

Pros: Close restaurants, Quiet
Cons: No free Internet
Just what I need from a hotel. Everything works, the staff are helpful and it is well located. This is a good choice for visitors who have things to do in the city and just use the hotel for a good night's sleep. It is not a resort so you don't pay for amenities that you are not going to utilize

Posted by , from Vancouver BC on 12 Sep. 2012

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4 out of 5

Awesome Pool

We needed a couple of night's getaway without spending a fortune. The Sheraton was an oasis in the city! The Pool is beautiful and Relaxing!

Posted by , from Toronto, ON, Canada on 13 Aug. 2012

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5 out of 5

Excellent - start to finish!

Cons: No free Internet
From the minute I arrived and found the helpful and extremely friendly staff ready and waiting to check me in, to the check out - again excellent staff, I felt like I was there as a full paying guest, instead of being there on a special deal. Can't wait to go again.

Posted by , from Port Perry, ON, Canada on 2 Mar. 2012

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5 out of 5

Great Hotel

Pros: Free breakfast, Close restaurants
Even though we were only staying 1 night- they made us feel like we were still important. Gave us free vouchers for breakfast, took the time to explain things even though there was a fairly long line up.

Posted by , from London, ON, Canada on 20 Feb. 2012

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About the Sheraton Centre Toronto Hotel

Location 123 Queen St W, Toronto, ON M5H2M9

Property Features

Sheraton Centre Toronto Hotel offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 5383 square feet (500 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the eco-friendly Sheraton Centre Toronto Hotel. Parking is available for a fee. This 4-star Toronto hotel is smoke free.

  • 1372 guestrooms or units
  • 43 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5383 sq ft of conference space
  • 500 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (27.8 km / 17.3 mi)
  • Train station: Union Station (1.1 km / 0.7 mi)
  • Metro station: Queen St West at York St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Centre Toronto Hotel offers 1372 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Toronto hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 11:30 AM.

BnB - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Link Café - This café serves breakfast and lunch. Open daily.

Shopsy's - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Quinn's Steakhouse & Bar - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 88 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Car recommended
  • UnionPay
  • Staffed front desk
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 28 per person (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 18.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per day (rates may vary)
  • Valet parking fee: CAD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Toronto Centre
  • Hotel Toronto Centre
  • Sheraton Centre Toronto
  • Sheraton Centre Toronto Hotel
  • Sheraton Hotel Toronto Centre
  • Sheraton Toronto Centre
  • Sheraton Toronto Centre Hotel
  • Toronto Centre Hotel
  • Toronto Centre Sheraton
  • Sheraton Hotel Downtown Toronto
  • Sheraton Toronto Downtown
  • Sheridan Hotel Toronto
  • Toronto Sheraton
  • Sheraton Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Hotel
  • Sheraton Centre Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Hotel Toronto

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.