4.2 out of 5

"Toronto is a beautiful city and this hotel is convenient to walk to many of the attractions the city has to offer. Felt very safe walking in the area ... " More

By a verified traveller on Fri 06 Jul 2018

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Hotel Description

4-star eco-friendly hotel near Nathan Phillips Square

City center retreat

A stay at this Financial District hotel places you steps from Nathan Phillips Square and a 5-minute walk from Queen Street. Toronto Eaton Centre and Royal Alexandra Theatre are also within half a mile (1 km).

Full-service spa, outdoor pool

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. Enjoy the indoor pool and unwind at the poolside bar and bar/lounge.

IPod docks, WiFi

The 1372 guestrooms have TVs with cable channels and offer WiFi and iPod docks. 24-hour room service, wired Internet, and premium bedding are also available.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$196 per night

Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 Queen Bed, Business Lounge Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Business Lounge Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sheraton Centre Toronto Hotel ratings based on 76 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Centre Toronto Hotel

Everyone (2)
5 out of 5

Excellent location

This stay was amazing. It was close to everything we wanted to do. We were able to park and leave the vehicle. We walked to the Eatons Center, and to the play we attended.

Posted by , from Sudbury, ON, Canada on 6 Nov. 2013

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5 out of 5

Typical Sheraton: Everything works, great staff, good location

Pros: Close restaurants, Quiet
Cons: No free Internet
Just what I need from a hotel. Everything works, the staff are helpful and it is well located. This is a good choice for visitors who have things to do in the city and just use the hotel for a good night's sleep. It is not a resort so you don't pay for amenities that you are not going to utilize

Posted by , from Vancouver BC on 12 Sep. 2012

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4 out of 5

Awesome Pool

We needed a couple of night's getaway without spending a fortune. The Sheraton was an oasis in the city! The Pool is beautiful and Relaxing!

Posted by , from Toronto, ON, Canada on 13 Aug. 2012

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5 out of 5

Excellent - start to finish!

Cons: No free Internet
From the minute I arrived and found the helpful and extremely friendly staff ready and waiting to check me in, to the check out - again excellent staff, I felt like I was there as a full paying guest, instead of being there on a special deal. Can't wait to go again.

Posted by , from Port Perry, ON, Canada on 2 Mar. 2012

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5 out of 5

Great Hotel

Pros: Free breakfast, Close restaurants
Even though we were only staying 1 night- they made us feel like we were still important. Gave us free vouchers for breakfast, took the time to explain things even though there was a fairly long line up.

Posted by , from London, ON, Canada on 20 Feb. 2012

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4 out of 5

I had a great time

Pros: Close restaurants, Quiet
Cons: light coming in through the door
I had a great stay at the Sheraton. I would return and recommend it to friends

Posted by on 2 Jan. 2012

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5 out of 5

This hotel is very good.

The location is good. Service good. Room is very nice, clean.

Posted by , from Montreal, QC, Canada on 15 Dec. 2011

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4 out of 5

Clean and comfortable central TO hotel

Pros: Close restaurants
Stayed over on New Years Eve - was very busy but staff worked hard to get us all checked in quickly. Really good room over-looking Nathan Phillips Square. Indoor/outdoor pool and hottub were great (fun swimming outside in the snow). Overall a good experience.

Posted by on 6 Oct. 2011

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4 out of 5

One of the cleanest hotels I've seen.

Pros: Quiet, good location
Cons: No free Internet, limited parking
I stayed in a double bed room with three other people for a DECA provincials competition for high school. The room was clean and the location of the hotel is beside major streets, across City Hall and close to Lake Ontario. The restaurants are expensive and the internet is $15.00 and it is not wireless, but the staff were helpful with bags and the check-in was fast. The lobby is huge and it includes LINK at Sheraton with computers with access to internet and has a Starbucks. THere are also many conference rooms and underground food court and underground access to the Eaton Centre. Would stay there again.

Posted by on 11 Jul. 2011

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4 out of 5

Hot time in the city

Toronto is a beautiful city and this hotel is convenient to walk to many of the attractions the city has to offer. Felt very safe walking in the area. It was very warm in early July and wish the air conditioning could have been a little cooler. Pool was very refreshing.

Posted by , from Saratoga Springs, NY on 6 Jul. 2018

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About the Sheraton Centre Toronto Hotel

Location 123 Queen St W, Toronto, ON M5H2M9

Property Features

Sheraton Centre Toronto Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A 24-hour fitness center, a sauna, and spa services are also featured at the eco-friendly Sheraton Centre Toronto Hotel. For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 1372 guestrooms or units
  • 43 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)


Valet parking (surcharge)


  • Airport: Toronto, ON (YYZ-Pearson Intl.) (27.8 km / 17.3 mi)
  • Train station: Toronto Union Station (1.3 km / 0.8 mi)
  • Metro station: Osgoode Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Centre Toronto Hotel offers 1372 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Sheraton Centre Toronto Hotel has 2 restaurants on site.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30.0 per night.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Pets allowed (no fees)


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 28 per person (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per day (rates may vary)
  • Valet parking fee: CAD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: CAD 20 per day
  • In-room microwave fee: CAD 20 per day
  • Rollaway bed fee: CAD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.