"We spend the long weekend in Toronto for a family reunion and this hotel fit our budget and location. We took advantage of the fitness center and the ... " More

By a verified traveller on Tue 29 May 2018

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Hotel Description

Family-friendly 3.5-star hotel near Ripley's Aquarium of Canada

Heart of Toronto

Within a 10-minute walk of this Downtown Toronto hotel, you'll find Yonge-Dundas Square and Toronto Eaton Centre. Also, Toronto City Hall is within half a mile (1 km) and Art Gallery of Ontario is within 2 miles (3 km).

Onsite dining, 2 indoor pools

This smoke-free hotel features 2 restaurants, 2 indoor pools, and a spa tub. Bring the family and enjoy the children's club, children's pool, and kid-friendly dining. Enjoy the fitness center and perks like free WiFi.

Free Internet, comfy beds

The 1590 guestrooms offer free WiFi and free wired Internet, pillowtop beds, and satellite TV. Other amenities include room service, coffee/tea makers, and free newspapers.

Chelsea,1 Queen Bed (EQ1)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
C$149 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Chelsea, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chelsea,1 Queen Bed, Accessible (DQ1S)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chelsea Hotel, Toronto ratings based on 156 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chelsea Hotel, Toronto

Everyone (31) Couples (2) Family (2)
4 out of 5
The hotel was huge. I like the playroom, and the heated pool. The hotel is close to the mall and restaurants. Hotel staff are helpful and friendly. The room structure is kinda old but ok.

Posted by , from San Diego CA on 3 Dec 2018

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1 out of 5
This has to be the loudest room I have ever stayed in. The city noises were very loud and a concert several blocks down the road sounded like it was next door and we needed to turn up the TV just to hear it. Also, although there are several banks of elevators and many express to upper floors, on approximately two out of a bank of six elevators for our floor were working making it next to impossible to get on, especially during high traffic times. I will not stay here again.

Posted by on 5 Sep 2018

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2 out of 5

Disappointing

Pros: The hotel staff were very nice and helpful.
Location: The location is great. Near many restaurants and activities.
Very large hotel with an extremely busy lobby. The day/evening we were at the Chelsea there were multiple large groups embarking and disembarking from motor coaches. As a result the noise level made it difficult to speak to the desk personnel. The bell men were very nice and helpful as possible given the busyness, however, no one offered to assist us with our luggage. The deck clerks were pleasant and helpful as well. We reserved a room with a queen bed and supposedly were upgraded to a king suite with a kitchen (which we didn't need/want). The room was ample in size, however, it was out-dated and in need of updating and general maintenance - baseboards in bathroom (which was big enough for only 1 person) were chipped or missing; bathroom cabinet was scarred with major dents and dings; couch was leaning to one side; the seat at the end of the bed was stained and generally dirty, and the room was generally dingy looking due to the decor. However, worst of all was the king sized bed. The bed sagged so badly in the middle that we rolled together (we are not hefty people) and had a very hard time getting out of the bed. The bed was made so good that the sag wasn't noticeable until we retired for the night. Needless to say we didn't sleep well. Unless the hotel begins making some updates, we would not consider this location again.

Posted by on 27 Aug 2018

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2 out of 5
Booked 2 rooms - One through travelocity and one through the Chelsea Toronto website. Travelocity had the better price, and even though the Chelsea said best price guarantee, they did not match it. Lobby was awesome, location was awesome. Room was terrible. Dirty, uncomfortable. I paid for a parking pass from The Chelsea and they still charged me parking and added to my bill. Would never stay again.

Posted by on 19 Jul 2018

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4 out of 5

central hotel in Toronto close to many attractions

Pros: central location
Cons: sound insulation to street noise. Our room was on the 5th floor and the noise from Gerrard St was constant.
Location: Art Gallery of Ontario, City Hall, Chinatown, Parliament building, Royal Ontario Museum and many more attractions are in walking distance,
We spend the long weekend in Toronto for a family reunion and this hotel fit our budget and location. We took advantage of the fitness center and the deck. Something to not miss.

Posted by , from NY, NY on 29 May 2018

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3 out of 5

It was OK

Pros: My children like the water slide in the pool.
Cons: The cleanliness of the room & bathroom and clearer information regarding parking and prices for parking.
Location: The location was ok, but I think other hotels would have been better located for what we wanted to do. We choose this hotel because of the pool/slide.
The room was really small for 2 double beds. We stayed here with our 2 children. The bathroom could have been cleaner and we had to keep the door cracked when showering because there was no fan just a vent in the wall to let the hot air escape. I had a difficult time helping my children in the bathroom when needed because it was tiny and the door when open almost took up the whole bathroom. The wall paper in the room was coming off the wall in certain spots and we had a difficult time controlling the temperature in the room. My kids liked the water slide, but were disappointed in the Teen Club Lounge. They are not teens, but kids could go in when accompanied by an adult. There was an activity area for smaller children that could have been fun if my children were the right age. Spots on the Chelsea website state parking is included, but pay close attention because that is only for certain packages which don't seem to be available if you book through another site like Travelocity. Had I known the price did not include parking, other hotel options would have been more appealling and I could have received a comparable price for possibly a nicer hotel. Overall, I would not stay there again.

Posted by on 24 Apr 2018

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3 out of 5
The hotel is located downtown and is walking distance to varoius places. The Hotel eas clean but a bit dated. My room was very hot and adjusting the thermostats did nothing to cool the room down.

Posted by on 15 Apr 2018

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4 out of 5

Great hotel in the middle of everything.

Had a wonderful stay at the Chelsea Hotel. Clean, comfortable and the staff were excellent. My only complaint was that there wifi was terrible. Other than that I had a great stay. Will definitely stay again.

Posted by , from Thunder Bay, ON on 10 Jul 2017

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3 out of 5
Its tired but ok, lobby is crazy busy for no reason

Posted by on 30 Apr 2017

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5 out of 5

Beautiful hotel with fantastic amenities!!

This hotel definitely exceeded our expectations! It started with a great price knowing it was in the heart of downtown Toronto and had many amenities. When we arrived the staff was spectacular. From the front desk to housekeeping to concierge and restaurants. Such friendly and professional staff and you could tell they loved their jobs. We don't have children but we were so impressed with the children's amenities. They get to check in at children's check in and receive a prize, they had activities for children like face painting, popcorn, movies. I was just amazed! The pool, hot tub and fitness center for adults was on the 27th floor and the view was spectacular!! This will be our hotel for every Toronto visit in the future. Thank you!!!

Posted by , from Rochester, NY on 21 Mar 2017

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About the Chelsea Hotel, Toronto

Location 33 Gerrard St W, Toronto, ON M5G1Z4

Renovations + Closures

The property will be renovating from 07 January 2019 to 24 January 2019 (completion date subject to change). The following areas are affected:

  • Swimming pool
  • One of the swimming pools

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Chelsea Hotel, Toronto offers its guests 2 indoor swimming pools, a spa tub, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center, limo/town car service, and a meeting room. A children's pool, a rooftop terrace, and a children's club are also featured at the family-friendly Chelsea Hotel, Toronto. For a fee, parking is available. This 3.5-star Toronto hotel is smoke free.

  • 1590 guestrooms or units
  • 27 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1975
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of indoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (29.5 km / 18.3 mi)
  • Train station: Toronto Union Station (2.2 km / 1.4 mi)
  • Metro station: College Station (0.4 km / 0.2 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Chelsea Hotel, Toronto offers 1590 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. Televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Toronto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.

Chelsea Hotel, Toronto has 2 restaurants serving breakfast, lunch, and dinner.

The Market Garden - This restaurant serves brunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

TBar - This restaurant specializes in Indian cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

At the hotel's Deck 27 Health Club, guests can work out on a wide array of cardio and weight-training equipment while enjoying panoramic city views. The club also includes an outdoor sundeck, saunas, and locker rooms with showers and towels. An indoor pool and spa tub are also on the 27th floor. Guests must be at least 19 years old to use the health club and pool.

The 2nd floor Family Fun Zone features an all-ages indoor pool with a 4-story corkscrew waterslide (open daily in the summer and Friday through Sunday year-round). Children can improve their swimming skills under the parent-supervised Eaton Dolphin Swim Program. The Family Fun Zone also includes a spa tub and sauna, as well as the Starcade Games Room and the Children's Creative Centre.

The recreational activities listed below are available on site or nearby; fees may apply.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

This hotel will enact the following policy for stay dates of December 31, 2018 and August 2-4, 2019: Each guest must register with the hotel and receive a wristband; no more than 3 wristbands and guests per room. A wristband is required for room access after 9 PM.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 30.0 per stay.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 35 per accommodation (varies based on length of stay)
  • Weight limit: 50 lb

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 300 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 26 for adults, CAD 10 and CAD 16 for children (approximately)
  • Self parking fee: CAD 35.00 per night (in/out privileges)
  • Valet parking fee: CAD 45.00 per night (in/out privileges)
  • Pet fee: CAD 35 per accommodation (varies based on length of stay)
  • Rollaway bed fee: CAD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chelsea Hotel Toronto
  • Chelsea Toronto
  • Delta Chelsea Toronto
  • Delta Chelsea Hotel Toronto
  • Eaton Chelsea

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.