4.8 out of 5

"Best hotel I’ve ever stayed in. Hotel staff was nice and greeted you every time they say you. Room service was very timely and polite. The maids liter ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

Family-friendly 4.5-star hotel near Central Park Zoo

City center stay

At this Midtown hotel, you'll be well placed to visit 5th Avenue and St. Patrick's Cathedral, both within a 5-minute walk. Rockefeller Center and Top of the Rock are also within half a mile (1 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this luxury hotel. Families will appreciate complimentary bicycles and supervised childcare. Traveling on business? Take advantage of the business center, express check-out, and valet parking.

WiFi, plasma TVs

The 909 guestrooms feature thoughtful touches like bathrobes and slippers, as well as WiFi and 24-hour room service. Other amenities include wired Internet, plasma TVs, and minibars.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$437 per night

Deluxe Suite, 1 King Bed, Accessible, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Corner (Towers Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, View (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Lotte New York Palace ratings based on 38 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (37) Couples (1) Family (1)
5 out of 5
Perfect location! The staff was professional and friendly. The room was spacious and quiet and I was pleasantly surprised by the Molton Brown amenities!

Posted by on 23 Mar. 2019

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5 out of 5
Location is awesome! Amenities were great and the view of St Patrick’s is beautiful!

Posted by , from Nashville TN on 12 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Becky Hubbard

Dear Beth, Thank you so much for your feedback. We look forward to welcoming you back in the near future. R Regards, Becky Hubbard, General Manager

4 out of 5
location- very good - across the street from St. Patrick's Cathedral - one block away from 5th Avenue and Rockefeller Center. Room was quiet and very clean. Hotel staff- personality varied with coffee shop employees somewhat rude. There is no place to eat, other than breakfast.. nothing available late night after coming in from a show - couldn't get ice unless you called room service

Posted by on 7 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Becky Hubbard

Greetings, Thank you so much for your feedback. We take all concerns very serious and will address them with our team. We hope your return will be up to the standards we strive for. Warm regards, Becky Hubbard, General Manager.

5 out of 5
Great location in Midtown Manhattan. Within walking distance to Rockefeller Center, Times Square, shopping, and restaurants. A beautiful hotel!

Posted by , from Florida on 13 Nov. 2018

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Comment from Hotel Management

14 Nov. 2018 by Becky Hubbard

Dear JShip, Thank you so much for your review. We are delighted to hear you enjoyed the location of the hotel and that everything you need was within walking distance. We look forward to your next visit. Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on 16 Oct. 2018

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Comment from Hotel Management

30 Oct. 2018 by Becky Hubbard

Thank you so much for your review. Regards, Becky Hubbard, General Manager

5 out of 5
Lincy welcomed us and made my birthday quite special with birthday chocolates, gifts for grandbabies and her humble, cheerful attitude.The conceirge service was outstanding! Every restaurant recommended was stellar!

Posted by on 15 Oct. 2018

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4 out of 5
Booked here for a weekend getaway. On arrival I was made aware of a booking issue on Travelocity’s end and they were not able to honor my reservation. While frustrating, the hotel manager booked a room for me at the Sofitel a few blocks away and gave me cab fare for the trip. I can’t comment on the hotel itself, as I didn’t get to stay, but the staff were very kind and accommodating. I hope to stay here on my future trip.

Posted by , from SC on 9 Oct. 2018

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4 out of 5
Shower not good; pressure terrible. Toilette would always run and make noise. Towels were definitely not luxury quality. Sheets were great except duvet cover didn’t cover/encapsulate duvet. View of Cathedral was amazing. $33 cheeseburger was over cooked. Been to enough high end hotels — first time I have seen hotel bill you a service charge on a per person basis ($7/person) for room service. Had to call front desk to get handyman so he could reset safe so we could use it (and he emptied contents from prior occupant. Hotel service was excellent. Overall I would go back to hotel because location and view are amazing and service is great.

Posted by on 4 Oct. 2018

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5 out of 5
The staff and the location are beyond perfect. The staff attended to all our needs and inquiries. They provided us with an experience we never imagined or expected.

Posted by , from New York city on 18 Sep. 2018

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Comment from Hotel Management

7 Nov. 2018 by Becky Hubbard

Dear Susan, Thank you so much for your feedback. I am delighted to hear that everyone in our staff was willing to help and that they made your experience a memorable one. We are very fortunate to be near all the Midtown attractions and we look forward to your stay with us. Warm regards, Becky Hubbard, General Manager

5 out of 5
Best hotel I’ve ever stayed in. Hotel staff was nice and greeted you every time they say you. Room service was very timely and polite. The maids literally re arrange everything you have out to make it near and visually appealing.

Posted by on 20 Aug. 2018

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Comment from Hotel Management

21 Aug. 2018 by Becky Hubbard

Thank you for your feedback! We most certainly will share your feedback to our staff. We are delighted to hear that you had a 5 star experience. We look forward to welcoming you back in the future! Regards, Becky Hubbard, General Manager

About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business center and limo/town car service are available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • Built in 1981
  • Dining venue
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.2 km / 9.4 mi)
  • Train station: New York Grand Central Terminal Station (1.9 km / 1.2 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Lotte New York Palace has a restaurant on site.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 80 per night
  • Pet fee: USD 125 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.