4.8 out of 5

"Best hotel I’ve ever stayed in. Hotel staff was nice and greeted you every time they say you. Room service was very timely and polite. The maids liter ... " More

By a verified traveller on Mon 20 Aug 2018

Enter dates to see availability

Hotel Description

Family-friendly 4.5-star hotel near Central Park Zoo

City center stay

Within a 10-minute walk of this Midtown hotel, you'll find St. Patrick's Cathedral and Madison Avenue. Rockefeller Center and Top of the Rock are also within half a mile (1 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this luxury hotel. Families will appreciate complimentary bicycles and supervised childcare. Traveling on business? Take advantage of the business center, express check-out, and valet parking.

WiFi, plasma TVs

The 909 guestrooms feature thoughtful touches like bathrobes and slippers, as well as WiFi and 24-hour room service. Other amenities include wired Internet, plasma TVs, and minibars.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$341 per night

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Corner (Towers Corner)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, City View (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lotte New York Palace ratings based on 35 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (35)
4 out of 5
location- very good - across the street from St. Patrick's Cathedral - one block away from 5th Avenue and Rockefeller Center. Room was quiet and very clean. Hotel staff- personality varied with coffee shop employees somewhat rude. There is no place to eat, other than breakfast.. nothing available late night after coming in from a show - couldn't get ice unless you called room service

Posted by on 7 Dec 2018

Was this review helpful to you?
Comment from Hotel Management

2 Jan 2019 by Becky Hubbard

Greetings, Thank you so much for your feedback. We take all concerns very serious and will address them with our team. We hope your return will be up to the standards we strive for. Warm regards, Becky Hubbard, General Manager.

5 out of 5
Great location in Midtown Manhattan. Within walking distance to Rockefeller Center, Times Square, shopping, and restaurants. A beautiful hotel!

Posted by , from Florida on 13 Nov 2018

Was this review helpful to you?
Comment from Hotel Management

14 Nov 2018 by Becky Hubbard

Dear JShip, Thank you so much for your review. We are delighted to hear you enjoyed the location of the hotel and that everything you need was within walking distance. We look forward to your next visit. Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on 16 Oct 2018

Was this review helpful to you?
Comment from Hotel Management

30 Oct 2018 by Becky Hubbard

Thank you so much for your review. Regards, Becky Hubbard, General Manager

5 out of 5
Lincy welcomed us and made my birthday quite special with birthday chocolates, gifts for grandbabies and her humble, cheerful attitude.The conceirge service was outstanding! Every restaurant recommended was stellar!

Posted by on 15 Oct 2018

Was this review helpful to you?
4 out of 5
Shower not good; pressure terrible. Toilette would always run and make noise. Towels were definitely not luxury quality. Sheets were great except duvet cover didn’t cover/encapsulate duvet. View of Cathedral was amazing. $33 cheeseburger was over cooked. Been to enough high end hotels — first time I have seen hotel bill you a service charge on a per person basis ($7/person) for room service. Had to call front desk to get handyman so he could reset safe so we could use it (and he emptied contents from prior occupant. Hotel service was excellent. Overall I would go back to hotel because location and view are amazing and service is great.

Posted by on 4 Oct 2018

Was this review helpful to you?
5 out of 5
The staff and the location are beyond perfect. The staff attended to all our needs and inquiries. They provided us with an experience we never imagined or expected.

Posted by , from New York city on 18 Sep 2018

Was this review helpful to you?
Comment from Hotel Management

7 Nov 2018 by Becky Hubbard

Dear Susan, Thank you so much for your feedback. I am delighted to hear that everyone in our staff was willing to help and that they made your experience a memorable one. We are very fortunate to be near all the Midtown attractions and we look forward to your stay with us. Warm regards, Becky Hubbard, General Manager

5 out of 5
Best hotel I’ve ever stayed in. Hotel staff was nice and greeted you every time they say you. Room service was very timely and polite. The maids literally re arrange everything you have out to make it near and visually appealing.

Posted by on 20 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

21 Aug 2018 by Becky Hubbard

Thank you for your feedback! We most certainly will share your feedback to our staff. We are delighted to hear that you had a 5 star experience. We look forward to welcoming you back in the future! Regards, Becky Hubbard, General Manager

5 out of 5
I loved it. Luxury and comfort. It is a beautiful hotel. I went for my birthday weekend and mentioned it to Danielle at the front desk as I checked in. She gave us a great room at the top floor. The view was breathtaking!!! It was quiet and spacious. We were very comfortable. It was a beautiful experience. The staff is very nice and professional. Danielle, thank you so much.

Posted by on 20 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

27 Aug 2018 by Becky Hubbard

Thank you for sharing your review. We are delighted to hear that Danielle was able to make your birthday weekend memorable. We will share your feedback with Danielle and with our team. We look forward to welcoming you back in the future! Warm Regards, Becky Hubbard, General Manager

5 out of 5

Truly a beautiful property

Pros: CLEAN! And the staff are very helpful and friendly.
Cons: More eating in options would be nice. Breakfast was lovely but extremely expensive. A casual brunch/lunch option would be great.
Location: Pretty centrally located. We found out many of the nearby eateries close by 8p on weekdays - strange for city that never sleeps!
Our rooms were spotless, very comfy, exceptional air conditioning helped suffer through the NYC humidity. Staff were always willing and able to assist anytime we needed. Will definitely stay here again if we return to NYC.

Posted by , from NV on 24 Jul 2018

Was this review helpful to you?
5 out of 5

PERFECT

I travel to New York very frequently and have never stayed twice at the same hotel. I would seriously consider staying here again! The staff was the best I’ve ever experienced. Our room was spacious and gorgeous. The location is central to everything! I have zero complaints!

Posted by , from Arkansas on 21 Jul 2018

Was this review helpful to you?
Comment from Hotel Management

13 Aug 2018 by Becky Hubbard

Dear Aly, Thank you so much for your feedback! We are very fortunate to be centrally located near the most popular midtown attractions!. We look forward to welcoming you back in the future. Warm Regards, Becky Hubbard- General Manager

About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business center and limo/town car service are available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • Built in 1981
  • Dining venue
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.2 km / 9.4 mi)
  • Train station: New York Grand Central Terminal Station (1.9 km / 1.2 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Lotte New York Palace has a restaurant on site.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 80 per night
  • Pet fee: USD 125 per pet, per stay
  • Rollaway bed fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.