See all properties

Sheraton New York Times Square Hotel

4.0 star property
Hotel near Broadway in New York

Choose dates to view prices

Photo gallery for Sheraton New York Times Square Hotel

Exterior
55-inch flat-screen TV with cable channels, TV, pay movies
Bar (on property)
Bar (on property)
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(159 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(95 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(314 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(23 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(133 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(32 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(23 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.2 out of 10
Good
(17 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
Suite, 1 Bedroom (Balcony)

The Lexington Hotel, Autograph Collection

Manhattan
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,423 reviews
The price is CA $216
CA $308 total
includes taxes & fees
Aug 17 - Aug 18
The Lexington Hotel, Autograph Collection

About the area

New York

Manhattan stay.A stay at this Manhattan hotel places you steps from Broadway Theatre and a 5-minute walk from Broadway. Times Square and Radio City Music Hall are also within half a mile (1 km).

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Times Square - 5 min walk - 0.4 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • 5th Avenue - 8 min walk - 0.7 km
  • Grand Central Terminal - 17 min walk - 1.5 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Beast & Butterflies - ‬2 min walk

About this property

Sheraton New York Times Square Hotel

Hotel near Broadway in New York
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 36000 sq ft of conference space
  • 3344 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

Similar properties

Pool

Hyatt Grand Central New York

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.1 out of 5, Very good, 5,926 reviews
The price is CA $244
CA $348 total
includes taxes & fees
Aug 17 - Aug 18
Hyatt Grand Central New York

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1556 out of 4151 reviews
Rating 8 - Good. 1026 out of 4151 reviews
Rating 6 - Okay. 750 out of 4151 reviews
Rating 4 - Poor. 395 out of 4151 reviews
Rating 2 - Terrible. 424 out of 4151 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mariam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is undergoing a major renovation!!!
Stayed 4 nights in Aug 2025

2/10 Terrible

Joseph

Liked: Staff & service
The hotel is under construction nd remodel. So it was hard to navigate. Check in was 100 people deep
Stayed 2 nights in Aug 2025

2/10 Terrible

JEAN DAVID, PALM BEACH

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is a name brand (Sheraton) now owned and operated by another name brand (Mattiot) hotel in one of NYC Manhattan's prime location. It bears 4 stars. The experience is unbecoming of 4 stars. And while it may rightfully seem that the quality of the stay is negatively affected by some work being done on the hotel's genereal areas, the hotels suffers from what would seem many years of lack of up-keeping, bearing the look, feel and smell of a run down property. There is a total lack of service and service supervision. 2 out of 5 days, our rooms did not get any service until the afternoon. We had to call for it, another day, we found the room only half "done" (one bed done, the other left unattended). The bathroom has mold around the bath tub seal and most of the the faucets are loose or poorly "fixed up" with cheap part (white plastic shower hose like those used on trailer homes and cheap weekly rate efficiencies-motels, loose chrome parts, faucets installed the wrong way around. A toilet of the smallest version, wall paper coming off, the bath door bearing oxidation thru over-paint at it's bottom). I had to you-tube research how to reset the room safe, because upon calling in about the problem, I still did not have service within 30 min. So, I reset the safe myself. We have observed check-in lines going twice the width of the lobby... people waiting over 2 hours to check in, only 3 people attending to them. We got lucky arriving the day before. Internet (WiFi) did not wor
Stayed 5 nights in Jun 2025

2/10 Terrible

Greeshma

Disliked: Amenities, property conditions & facilities
Bad and rude staff . Screamed at me when I phoned .
Stayed 1 night in Jun 2025

10/10 Excellent

stella

Stayed 4 nights in Jun 2025

4/10 Poor

Tabitha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had issues with shower plumbing and AC. The staff was not helpful when first reporting the incident.
Stayed 3 nights in Apr 2025

2/10 Terrible

AALIYAH, ENGLEWOOD

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets, room elevator not working, place under construction
Stayed 2 nights in May 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Yotam

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

Run down hotel

Run down hotel, under renovation. No lobby. Bar is also the part time Starbucks. Rooms are tiny and old. Mini refrigerator just stands in the middle of the room. But they have a nice gym, and it's great location of your after times Square
Stayed 4 nights in May 2025

8/10 Good

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Sherly

Liked: Cleanliness
Stayed 3 nights in Apr 2025

2/10 Terrible

Beatriz

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel no es para nada barato, no tiene desayuno incluido y aparte de los taxs que toca pagar, hay un destination fee que te obliga a gastar 35 usd diarios en el hotel durante cada día de tu estancia.... ¿?Aparte son cero flexibles para cambiar o cancelar reservas y su staff te hace firmar el contrato antes de explicarte el destination fee.... el peor servicio
Stayed 5 nights in Apr 2025

6/10 Okay

Meghan

Stayed 1 night in May 2025

6/10 Okay

Karin

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Good location, average inside

Good location. The check in was incredibly busy every time we walked by. The beds were narrow and uncomfortable.
Stayed 1 night in May 2025

2/10 Terrible

Breanna

Travelled with group
Disliked: Amenities
Booked time square view. Didn’t get Smelly nasty room
Stayed 1 night in May 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was insane, but once we finally got to our room the stay was lovely.
Stayed 1 night in May 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Atalia

Stayed 3 nights in May 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Karla

Travelled with group
Liked: Cleanliness, staff & service
Primero que nada el lobby esta en remodelación , por lo tanto la entrada y la salida al hotel está super saturada y reducida no hay donde sentarte tampoco , el restaurante solo esta abierto por la tarde, el Starbucks cierra a las 3 y super lentos y mal servicio, cuando llegamos nuestras almohadas olían a humedad, 1 shampoo tamaño miniatura para dos personas dove y un acondicionador para este hotel sus suplementos de baño muy malas! Llamamos y pedimos mas la camarera se porto super linda y resolvio al dia siguiente lo de la cama y lo del shampoo , El papel tapiz despegado en el baño, asi que quede un poco decepcionada , ya se ve un poco viejo. Las camas cómodas y la recepción muy amables y rápidos, dejar tus maletas en el check out o in cobran 6 dlls por cada una lo cual no esta bien que te cobren ! Nos pusieron en un cuarto que tenia conexión con otros dos y se escuchaba como si estuvieran en nuestra habitación , yo creo que no volvería .
Stayed 3 nights in May 2025

6/10 Okay

Kristy

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in May 2025

6/10 Okay

George

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was clean and the bed was comfortable but the lobby was chaotic... construction areas + ridiculously long line wending through crowds coming and going = delay, noise, no room to move around, long elevator waits. This is NOT a 4-star property, so add misrepresentation to the list. No working minibar/fridge. Not likely to come back.
Stayed 2 nights in May 2025

8/10 Good

Kareen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was extremely expensive
Stayed 3 nights in May 2025

4/10 Poor

Angel

Disliked: Staff & service, amenities, property conditions & facilities
Not impressed
Stayed 1 night in May 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed in the Sheraton with my family for a visit to New York. The hotel lobby was being renovated while we were there but this was made clear at the booking stage. Check in was a very pleasant experience in a very busy check in area. The hotel is relatively dated with older decor in the rooms. Some wallpaper was flaking and rooms need a refresh but everything was clean. Having said that the beds very very comfortable. If you are staying here you cannot beat the location and thats what you are paying for. Staff are very friendly and courteous.
Stayed 5 nights in Apr 2025