"Nothing fancy, but quiet, clean, comfortable and convenient location. Would definitely stay here again. " More

By a verified traveller on Sun 18 Jun 2017

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Hotel Description

3.5-star hotel near 5th Avenue

City center stay

At this Midtown hotel, you'll be well placed to visit 5th Avenue and Madison Square Garden, both within a 5-minute walk. Grand Central Terminal and Bryant Park are also within half a mile (1 km).

Renovated in 2019

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, limo/town car service, and express check-out are also on offer.

Free WiFi, satellite TV

In addition to TVs with satellite channels, the 288 guestrooms offer free WiFi and 24-hour room service. Rainfall showerheads, coffee/tea makers, and free bottled water are also available.


Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, Terrace, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Quadruple Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

NH Collection New York Madison Avenue ratings based on 54 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NH Collection New York Madison Avenue

Everyone (4)
2 out of 5

Rooms are outdated

Pros: staff, bathroom
Cons: No free Internet, Noisy
The rooms are sooo outdated. Hotel provides no cable and only a small box TV. WiFi needs to be paid for. The only decent thing about the room is the bathroom. Elevator rides are scary. It shakes as you go up or down.

Posted by on 16 Jan. 2012

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4 out of 5

Great location and price

Nothing fancy, but quiet, clean, comfortable and convenient location. Would definitely stay here again.

Posted by , from m on 18 Jun. 2017

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3 out of 5
Spooky place. It was practically deserted. Not a welcoming atmosphere

Posted by on 26 Jan. 2017

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4 out of 5

Nice and cozy!!

Pros: Location and charm
Cons: Customer service. Long wait to check in and check out
Location: Not too far from Grand Central and Times Square, 5th Avenue
Really a nice place to stay in midtown. Very cozy and comfortable. Could have expected a place for breakfast on premises. But the people were friendly and stay was comfortable.

Posted by , from New York city on 10 Dec. 2016

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4 out of 5

Nice hotel

Nice hotel. Very clean. I was surprised how roomy it was too. I had heard most nyc hotels were tiny.

Posted by , from Atlanta on 31 Mar. 2015

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2 out of 5

This hotel can be cheaper.

Pros: Close restaurants, Free Internet
Cons: Noisy, no breakfast
It's very noisy, small and don't included the breakfast.

Posted by , from Puerto Rico, PR on 21 Feb. 2013

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2 out of 5

Good value for the money, but beware...

Pros: Close restaurants, great location
Cons: No free Internet, bed bugs
Two words: BED BUGS! We checked in to our room and it was on the smallish side, but fine. Definitely an older room, but by all cursory accounts it seemed clean. I even pulled back the comforter to check the (white) sheets for any bugs, as NYC is notorious for them. I didn't see anything. Fast forward to later that night, after dinner. I was sitting on the bed (on top of the comforter) with the pillows exposed. After about 10 minutes I looked over and saw a bug. When I looked back on to the white pillowcase, they were EVERYWHERE. I think they crawled out of the headboard and/or mattress because they smelled me sitting there. Needless to say, I freaked out. Marched right down to the front desk (oh yeah, the phone in the room wasn't working) and as soon as I said the words "bugs in the bed," they apologized and immediately upgraded our room, saying the new room was one of the best in the hotel. We went straight away to the new room, which was on an upper floor and semi-renovated. It was much more spacious, with newer furniture and quite a nice, new bathroom. The comforter and all the sheets in the new room were white (as you can be sure we checked EVERYTHING for bugs), but the carpet was really nasty. As in, don't want to walk on the stains in your bare feet nasty. Best room in the hotel? I certainly hope not. But it was 11 pm and the room was bug free, so we decided to ride it out. We never heard again from the front desk to check in with us and see how everything was. Surprising, since one whisper of bed bugs can really damage a hotel's rep. Bottom line, they handled it OK, we were immediately changed to a bug-free room, but I would NOT stay there again and would NEVER recommend it!

Posted by , from Washington, DC, USA on 3 Jan. 2013

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4 out of 5

Well located in NYC and a good value for the money

Pros: Close restaurants
While my inside room had absolutely NO view (airshaft), there was no city noise. Unfortunately, it was also right next to the elevators so you heard ever time that the doors opened and closed plus the conversations of people waiting in the hall. The room was small but well appointed - a bit threadbare, but clean. Nice bathroom.

Posted by , from Milford, MA on 26 Dec. 2012

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4 out of 5

good location, good value

Pros: Close restaurants
Cons: Noisy
Great location, good value for the room. Paid $50 for an upgrade - for two single beds - that I understood to be an option without added cost from the room description. It was worth it, as I was traveling with my sister. The location is superb though for any Manhattan trip, so you can't beat the value of the room. Maids were entirely too loud in the morning to allow for sleeping in, and the front desk staff was not overly friendly. We waited until well past 3 p.m. to check in, after arriving at 2 p.m. Others were waiting too, so it wasn't just us. Baggage check was convenient. Rooms are small and walls thin, but overall room was clean and like I said, you just can't beat the location. Close to Times Square, Grand Central, and fabulous shopping. Will definitely be staying here again. The decor was nice and I loved the bar.

Posted by , from Ashland, KY on 24 Nov. 2012

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1 out of 5

very small and dirty

This hotel i did not like it . The rooms was very very small. And it was dirty . I call down to the front desk they said they could not exchange my room . What you see on the enternet for this hotel the picture is not the same the room . I was disappointed very mad.

Posted by , from Philadelphia, PA, USA on 20 Oct. 2012

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About the NH Collection New York Madison Avenue

Location 22 East 38th Street, New York, NY 10016

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly NH Collection New York Madison Avenue. Parking is available for a fee. A complete renovation of NH Collection New York Madison Avenue was completed in April 2019. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 288 guestrooms or units
  • 15 levels
  • Built in 1923
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge) , Offsite parking discounted rates available


  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (26.2 km / 16.3 mi)
  • Train station: New York Grand Central Terminal Station (0.5 km / 0.3 mi)
  • Metro station: Grand Central - 42 St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

NH Collection New York Madison Avenue offers 288 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

NH Collection New York Madison Avenue has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets: USD 20.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 10 lb)


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13 and USD 32 per person (approximately)
  • Valet parking fee: USD 65 per day
  • Nearby parking fee: USD 45.00 per day
  • Pet fee: USD 20.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NH New York Jolly Madison Towers Hotel
  • Jolly Madison Towers Hotel
  • NH New York Jolly Madison Towers
  • Jolly Madison Towers
  • Jolly Hotel Nyc
  • Hotel Jolly Madison New York
  • Jolly Hotel Madison Towers
  • Jolly Madison New York
  • Jolly Hotel New York
  • Jolly Madison Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.