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4.6 out of 5

"I was told that breakfast was included so I and my family ate each day. Breakfast was not included they gave a $25 credit for each day, breakfast for ... " More

By a verified traveller on Mon 06 Jan 2020

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Hotel Description

5-star luxury hotel near Times Square

City center retreat

Within a 15-minute walk of this Midtown hotel, you'll find Times Square and Radio City Music Hall. Intrepid Sea, Air and Space Museum and Rockefeller Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a lobby fireplace, and dry cleaning are also offered.

Free WiFi, iPod docks

The 607 individually decorated guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and minibars.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$239* Per night/room 29 Feb. - 1 Mar.

Deluxe Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, View, Corner (Sky View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

InterContinental - New York Times Square ratings based on 79 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental - New York Times Square

Everyone (13) Couples (2) Family (5)
4 out of 5
I was told that breakfast was included so I and my family ate each day. Breakfast was not included they gave a $25 credit for each day, breakfast for 3 was over $140 with tax service fee and tip.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Customer Service

Thank you for the 4/5 review! It's excellent you enjoyed your time with us. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our breakfast with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day! Alex K Social Media Manager

5 out of 5
I will stay there again ✊👍 I really like the hotel

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Customer Service

Thanks for the splendid review! We're elated knowing you had such an incredible time at InterContinental New York Times Square. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip. Have a beautiful day! Alex K Social Media Manager

5 out of 5

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Customer Service

Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying with us again soon! Thanks again and have a fantastic day! Alex K Social Media Manager

4 out of 5
Liked the location, friendliness of staff, great breakfast, disliked very limited sitting area in lobby.

Posted by , from Atlanta on 30 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Customer Service

Thank you for sharing your thoughts with us, Tim! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit. Thank you and have a lovely day! Alex K Social Media Manager

4 out of 5
The concierge was absolutely amazing. The hotel was everything you would expect at an international, neat clean, quite, the staff is friendly and very helpful but the concierge gave us help and points about the who , what ,where's of NY that were not just genral information. I don't remeber his name but we was asian and we only there early morning until 3 /3 30. Great stay!

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by Customer Service

Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review. Have a wonderful day! Alex K Social Media Manager

5 out of 5
I enjoyed the stay,and the service in the restaurant was excellent.

Posted by , from charlotte, nc on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Customer Service

Thanks for the amazing review, John! It's excellent your time with us was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our restaurant team especially lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Have a fantastic day! Alex K Social Media Manager

4 out of 5
Wonderful hotel, great location, EXCELLENT STAFF, wonderful housekeeping, OUTSTANDING room service, lovely amenities, pretty rooms, But...The Keycard system in this hotel does not work. Period. For anyone, w any consistency. And you need it to use the elevator, which b/c frustrating quickly. It takes a village to use the elevator here. Last year I stayed in>100 US hotels w keycards—not one had this issue. Every elevator trip is annoying b/c you never know if you’ll be lucky enough to get the elevator to accept your card. It can take only 2-3 tries if you’re lucky, or many more if not your lucky day. You never know how long it will take to get to your room. Eat lunch & use a restroom b/f trying to use an elevator. 😊 Being an optimist, I went to the desk for new cards, and heard 2 other groups doing the same thing—so the hotel must realize this is a daily annoyance. The new cards didn’t work either. On the bright side, b/c no one else’s cards work well either, every elevator trip b/c a social mini-gathering where did each person on the elevator tried, & tried, to much laughter—and then someone inevitably yells “BINGO” when the elevator moves—and that magical person then pushes floors for everyone else. I found online reviews noting this problem, so it does not seem a unique issue to my four day stay. ♥️This Hotel is a 10/10. 😱The Keycard system is a 0/10.

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Customer Service

We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you. Alex K Social Media Manager

5 out of 5
Convenient location, nice accommodations and service.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

13 Feb. 2019 by Customer Service

Thank you for the wonderful rating! It's fantastic you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Alex K Social Media Manager

4 out of 5

Not worth DESTINATION CHARGE

Paying a DESTINATION CHARGE to be in Times Square speaks to the foolishness of the travel and leisure industry "gouging" customers under another NAME. The added cost did nothing to increase my experience, safety, or afterglow of my time spent in NYC. Stay away from any NYC hotel that charges a "DESTINATION CHARGE" you may simply walk into the Times Square area free of charge. I'm staying uptown or downtown as before and taking in the city without the bad taste of 'FEES'.

Posted by , from Milwaukee on 14 May 2018

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5 out of 5

Family getaway to the Big Apple

Been to NYC many times...Loved this hotel. Will definitely be back! Great location, large lobby, great check in/out experience... It's close enough to Times Sq. but doesn't light up the room. Close to Broadway shows and good dining. Room was plenty comfortable for a family of 4. Nice bathroom. Housekeeping was nice. No complaints (other than in room prices for drinks was ridiculous.)

Posted by , from NC on 26 Apr. 2018

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Comment from Hotel Management

5 May 2018 by Guest Relations

First of all, thank you very much for your recent stay at the InterContinental Hotels New York Times Square! We are very thankful for your kind scoring and valuable feedback! We look forward to welcoming you back soon! Sincerely, Guest Relations

About the InterContinental - New York Times Square

Location 300 W 44th St, New York, NY 10036

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury InterContinental - New York Times Square. For a fee, parking is available. This 5-star New York hotel is smoke free.

  • 607 guestrooms or units
  • 36 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.9 km / 8 mi)
  • Train station: New York Penn Station (2 km / 1.2 mi)
  • Metro station: 49th St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

InterContinental - New York Times Square offers 607 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

The Stinger Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 250 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 42 and USD 50 per person (approximately)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 70 per day
  • Pet fee: USD 250 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel New York Square Times
  • InterContinental New York Times Square
  • Intercontinental New York Times Square Hotel New York City
  • InterContinental New York Times Square Hotel
  • InterContinental Times Square Hotel
  • InterContinental Times Square
  • InterContinental - New York Times Square Hotel
  • InterContinental - New York Times Square New York
  • InterContinental - New York Times Square Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/New-York-Hotels-InterContinental---New-York-Times-Square.h3299967-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.