4.3 out of 5

"No major issues honestly, our door wasn’t working properly and never was fixed after reporting. Beyond that the hotel was fantastic, staff was very fr ... " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

3.5-star hotel near Central Park

In New York

Within a 10-minute walk of this Upper West Side hotel, you'll find Central Park and American Museum of Natural History. Beacon Theater and Metropolitan Museum of Art are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-out, and dry cleaning are also offered.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 199 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Free newspapers, hair dryers, and safes are also available.

Classic Queen, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$221 per night

Excelsior Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Excelsior Deluxe Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excelsior Hotel ratings based on 86 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Excelsior Hotel

Everyone (26) Couples (1) Family (1)
4 out of 5

Posted by on 3 Jun. 2019

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5 out of 5
pleasant stay, beautiful building, friendly staff.

Posted by on 31 May 2019

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5 out of 5

Posted by on 15 May 2019

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1 out of 5
The room was broiling hot, even with the heat off and all the window open on a moderately cool day There was no way to make coffee in the room and the coffee available downstairs was terrible and only available during limited hours. The back-up coffee vending machine was broken. The hidden service fees charged by this hotel (not optional) meant that the final bill was far higher than the price summary indicated by travelocity, truly unacceptable. We feel cheated!!

Posted by on 3 May 2019

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5 out of 5

Posted by on 10 Apr. 2019

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5 out of 5
Location, location, location. Across the street from the Natural History Museum, directly across Central Park from the Metropolitan Museum of Art, the Frick, and Neue Galerie, one block from the Subway, you can’t beat the Excelsior for convenience.

Posted by on 16 Mar. 2019

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5 out of 5
Great location, B and C trains, museums, Central Park, and restaurants. The list goes on!

Posted by on 17 Dec. 2018

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4 out of 5

Posted by on 10 Dec. 2018

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4 out of 5
Well, the first night was not what we hoped as the air condition was not working. Our room was REALLY REALLY hot. It felt better in the hallway and outside. We called down and were told that had just changed the windows and the air system was changed to set on the heater if it was 55 or lower outside. So, we could not turn on the air or it would only blow heat! Sorry y'all, we are from Texas and I did my homework, this was not mentioned when I booked. It took some time but the hotel "found" a room that still had the option to turn on the air. After we moved everything was excellent! The location is wonderful, the staff is great but don't get stuck in a room with only heat...

Posted by , from Austin, Texas on 29 Oct. 2018

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4 out of 5
No major issues honestly, our door wasn’t working properly and never was fixed after reporting. Beyond that the hotel was fantastic, staff was very friendly and helpful. Spent 5 days there and would stay again without hesitation. Close to Central Park, as well as the subway and plenty of restaurants. I know many people comment about it not being updated, but it’s not like it’s stuck 20yrs in the past. The bathroom was the only area not updated, but reminded me of a bathroom you’d find at your grandmas. 😂

Posted by , from Oklahoma on 19 Aug. 2018

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Excelsior Hotel. Parking is available for a fee. This 3.5-star New York hotel is smoke free.

  • 199 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (32.5 km / 20.2 mi)
  • Train station: New York W 32nd St. Station (4.9 km / 3 mi)
  • Metro station: 81 St. - Museum of Natural History Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Excelsior Hotel offers 199 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Calle Ocho - This restaurant specializes in Cuban cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

This property charges a fee for luggage storage before check-in and after check-out for group reservations. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 21 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.00 per person (approximately)
  • Self parking fee: USD 30.00 per day
  • Nearby parking fee: USD 30 per 24 hours
  • Refrigerator fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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