Skip to main content
Beginning of main content
4.4 out of 5

"We have stayed here twice, 5 yrs apart. However our most recent stay was even better than our first! The housekeeping and maintenance staff were per ... " More

By a verified traveller on Wed 01 Aug 2018

Enter dates to see availability

Hotel Description

4-star romantic hotel near Grand Central Terminal, connected to a shopping center

Central New York getaway

At this Midtown hotel, you'll be well placed to visit Grand Central Terminal and Chrysler Building, both steps away. 5th Avenue and Bryant Park are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, a snack bar/deli, and express check-in are also on offer.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 1298 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, refrigerators, and room service.

Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$198* Per night/room 28 Feb. - 29 Feb.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Allergy Friendly

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Hyatt New York ratings based on 201 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hyatt New York

Everyone (67) Couples (3) Family (14)
4 out of 5
It’s convenient regarding location. But why no coffee maker in the rooms?

Posted by on 3 Feb. 2020

Was this review helpful to you?
5 out of 5
Our room could use some tender loving care ie peeling wallpaper snags on the chaise etc.

Posted by on 28 Dec. 2019

Was this review helpful to you?
4 out of 5
They tried charging me again for the hotel after I had paid already. Luckily, I had insisted that I had already paid

Posted by on 22 Dec. 2019

Was this review helpful to you?
1 out of 5
I am extremely disappointed in this Hyatt. The lack of amenities was astounding. Upon arrival in the room there was NO bottled water for free or at cost. We did not have a refrigerator nor mini bar in the room and delivery of breakfast by room service came in paper bags and plastic utensils. I cant believe this hotel chain has gone down hill in this way and particularly this location. In addition, the maids went from door to door knocking in the early morning yelling at a high volume if anyones room needed cleaning. Needless to say I stayed there for an annual holiday event in the city but next year will definitely not be staying at this particular Hyatt. To Summarize: NEEDS DESPERATE IMPROVEMENT!

Posted by on 20 Dec. 2019

Was this review helpful to you?
4 out of 5

Posted by on 15 Dec. 2019

Was this review helpful to you?
3 out of 5
Great, convenient location. However, lacking in amenities and they charge too much for a destination fee and luggage storage. No coffee maker in room (it had to be requested), and when we needed to leave our bags for late checkout, the charge was $3/bag - even for a shopping bag! Front desk staff was not particularly friendly.

Posted by on 15 Dec. 2019

Was this review helpful to you?
5 out of 5
Large rooms, very clean, safe area, police presence and close to lots of restaurants and sites.

Posted by on 21 Nov. 2019

Was this review helpful to you?
5 out of 5

Posted by on 9 Nov. 2019

Was this review helpful to you?
1 out of 5
Staff was rude. It's an old property. Bathrooms haven't been updated. I would stay at the Westin down the street. Much nicer and cleaner. Front Desk was swearing at guests in Spanish.... OLD HOTEL and not a classy establishment.

Posted by , from Washington, DC on 14 Oct. 2019

Was this review helpful to you?
4 out of 5
Very pleased with the stay. The hotel is very conveniently located near where we need to go

Posted by , from Dallas on 29 Sep. 2019

Was this review helpful to you?

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Grand Hyatt New York. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1298 guestrooms or units
  • 25 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14 km / 8.7 mi)
  • Train station: New York Grand Central Terminal Station (0.7 km / 0.5 mi)
  • Metro station: Grand Central - 42 St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt New York offers 1298 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

New York Central - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 45.90 per accommodation, per night

The resort fee includes:

  • Newspaper
  • Phone calls
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21.00 and USD 30.00 per person (approximately)
  • Valet parking fee: USD 80 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt New York
  • Grand Hyatt New York Hotel
  • Hyatt New York Grand
  • New York Grand Hyatt
  • Grand Hotel Hyatt New York
  • Grand Hyatt Hotel New York
  • Grand Hyatt New York City
  • Hotel Hyatt New York
  • Hyatt Hotel New York City
  • Hyatt New York City
  • New York City Grand Hyatt Hotel
  • New York City Hyatt
  • New York Hyatt
  • Grand Hyatt Hotel
  • Grand Hyatt
  • Grand Hyatt New York Hotel
  • Grand Hyatt New York New York
  • Grand Hyatt New York Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Promotions

Additional Inclusions

Book a stay in any room or rate plan and receive the following benefits (included with destination fee): $15 Food and beverage credit at the 24-hour lobby level market; Macy's Herald Square: grand shopping experience; Grand Central Terminal coupon book; Grand Central self-guided audio tour for 2; skyline rooftop tour (operates seasonally); luggage storage at check-out for 2 bags for up to 8 hours; in-room app access to the New York Times and Financial Times; local, long-distance and international calls.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/New-York-Hotels-Grand-Hyatt-New-York.h23677-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.