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DoubleTree by Hilton New York Times Square West

4.0 star property
4-star hotel near Times Square

Choose dates to view prices

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Terrace/patio
Room, 2 Double Beds, Non Smoking, City View
Reception
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(125 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(25 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.6 out of 10
Good
(18 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(11 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 16 min walk - 1.4 km
  • Empire State Building - 17 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪The Joyce Public House - ‬3 min walk
  • ‪2 Bros Pizza - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

4-star hotel near Times Square
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 2 meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available.

This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Similar properties

Restaurant

Doubletree by Hilton New York Times Square South

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,202 reviews
The price is CA $288
CA $335 total
includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 969 out of 2512 reviews
Rating 8 - Good. 582 out of 2512 reviews
Rating 6 - Okay. 463 out of 2512 reviews
Rating 4 - Poor. 216 out of 2512 reviews
Rating 2 - Terrible. 282 out of 2512 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

David

Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in NY and I wanted that was centrally located to most tourist attractions, and this property was a perfect match! Times Square and most of the theaters were within walking distance. The bus terminal center is up the street and there are some subway stations nearby as well! I had an early arrival and the front desk kept me up to date as to when a room became available! Madeline (Front Desk) and Carlos (Bellman) were amazing and made the whole check-in process a breeze! I’ll definitely be coming back to NY and this property will be my top choice!
Stayed 3 nights in Apr 2025

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Angela

Travelled with family

A mediocre stay at Doubletree in NYC.

The stay was OK. The room was too small. So tiny that the bathroom door did not open completely it touch the toilet. The three night we were there we had no hit water at all.
Stayed 3 nights in Apr 2025

10/10 Excellent

Belle

Liked: Cleanliness, property conditions & facilities
Room was nice, lobby always a madhouse
Stayed 3 nights in Apr 2025

10/10 Excellent

Trisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from the team was exceptional. They went above and beyond to make sure we felt cared for and welcome at each step of checkin, concierge and throughout our stay.
Stayed 2 nights in Apr 2025

8/10 Good

Roberta

Travelled with family and small children
The front area remained cold the entire weekend. The staff seemed challenged with the Saturday breakfast rush. The staff person asked for a party of 4 but refused to take a party of 3. The party of 3 sat at a party of 4 table. Friday afternoon check in was delayed but we received complimentary drinks at the bar. The rooms were cleaned well but the towels were old and one had tears on it. We do like the location and everyone was nice. We will be back next year even though you don’t have queen size beds. I do understand the rooms are small. The bathrooms are small for a family with kids. Thanks!!
Stayed 2 nights in Apr 2025

8/10 Good

Ju Hyeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location!
Stayed 2 nights in Apr 2025

6/10 Okay

Brandon

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff wasn't very friendly, especially a lady named Dominique. When we asked her for water, she replied, “Water is carried up from downstairs.” I asked how long it would take, and she just said, “Not sure,” in a low tone and seemed quite unhelpful. Also, for such a large hotel, the elevators are very slow. We usually had to wait through 2 to 4 rounds before we could get in.
Stayed 1 night in Apr 2025

4/10 Poor

Zachary

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The quality was sub par, rooms were small and the air quality in the room was poor. Rooms were dirty and the wall covering was peeling and discolored in the bathrooms. They instruct you to inform an hour prior to receiving your valet only to have to wait an additional hour to bring my vehicle.
Stayed 1 night in Apr 2025

10/10 Excellent

Erin, Vancouver

Stayed 1 night in Apr 2025

10/10 Excellent

Diamond

Stayed 1 night in Apr 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the front desk personnel was extremely pleasant and welcoming. Staff at the restaurant and bar were as equally pleasant.
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Melanie @ the front desk was amazing and really made us feel welcome.
Stayed 1 night in Apr 2025

6/10 Okay

Jayne

Travelled with group
Disliked: Staff & service
On 30th October 2023 I booked two rooms for a 4 night stay starting 1st April 2025. I was advised that check in was available from 3pm. I was also given the option to pay for the rooms on arrival at the hotel, but there was no mention that the lack of pre-payment might compromise my reservation. We arrived at the hotel around 6pm to check in, but were surprised to hear that our room was not yet ready. It took 2 staff members to eventually tell us that there was only one room available and that we could share a room with two beds and a nice view (which was not a priority) and move rooms the following day, which we were not prepared to do given that the booking had been made more than 5 months earlier. We were unmoved, and eventually a manager was called. She explained that it was very busy and everywhere was booked up, but that we could go to another hotel if we preferred. Given that she had just advised us that everywhere was booked up, we were not prepared to gamble on whether or not we could find alternative accommodation at such short notice. Approximately 25 minutes after arriving, and some creative juggling of rooms, the manager told us that we could have two rooms, but that she "would get slaughtered for it in the morning!" This was not the start to our holiday that we had hoped for after 18 hours of travelling. I have other issues to report, but unfortunately this review only allows me 1500 characters which is not sufficient. Shame, as there were some good points.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ariel

Liked: Cleanliness
Stayed 3 nights in Apr 2025

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for touring
Stayed 1 night in Mar 2025

2/10 Terrible

MATAR

Its to bad and i will not stay there anymore
Stayed 3 nights in Apr 2025

10/10 Excellent

Shrirang

Stayed 1 night in Apr 2025

10/10 Excellent

Joselynn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Toya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location minutes from time square loved the rooftop bar elevator is slow and shower has no doors but overall would stay again staff was friendly
Stayed 2 nights in Mar 2025

10/10 Excellent

Primi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and great stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Hammed

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025