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DoubleTree by Hilton New York Times Square West

4.0 star property
4-star hotel near Times Square

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Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Terrace/patio
Lobby
Room, 2 Double Beds, Non Smoking, City View
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Gym

Explore the area

View in a map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(156 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(31 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.6 out of 10
Good
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(13 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 16 min walk - 1.4 km
  • Empire State Building - 17 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Tobacco Road - ‬2 min walk
  • ‪Tranzit - ‬1 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪Capizzi - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

4-star hotel near Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Similar properties

Exterior

Sheraton New York Times Square Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,475 reviews
The price is CA $287
CA $390 total
includes taxes & fees
Sep 1 - Sep 2
Sheraton New York Times Square Hotel

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1096 out of 2818 reviews
Rating 8 - Good. 643 out of 2818 reviews
Rating 6 - Okay. 510 out of 2818 reviews
Rating 4 - Poor. 240 out of 2818 reviews
Rating 2 - Terrible. 329 out of 2818 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you show up 15 minutes before check in, don’t tell some one their room is clean but not ready then make then have a seat in the lobby only to get back in the end of a very long line when the room is ready.
Stayed 3 nights in Aug 2025

6/10 Okay

Timothy

Travelled with family
Got to the hotel 15 minutes before check in , we were told our room was clean but not ready . By 3 pm the crowd came in which left us no choice to get back in a very long line and unable to check in for another hour. There’s git to be a better way. How about give people a number and call it in order Ike a bakery does. Hotel breakfast service has a low level of awareness. Assuming everyone is there for the buffet is not ok. We were charged for 3 meals when we only had 2. A teenager was with us but chose to eat at McDonald’s .
Stayed 3 nights in Aug 2025

2/10 Terrible

Rosalyn, Fort Washington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

PATRICIA, FREDERICKSBURG

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. We got in around 11pm and everything seemed fine. Got it out room and it had to be about 80 degrees. Tried to run the AC and nothing. Called the desk and they sent someone and it wouldn’t work. At this point we had two kids in bed so decided to rough it. Woke up early due to not being able to sleep and decided to shower. Shower wouldn’t drain and water was leaking from the faucet. Let the front desk know about our issues and they said we would get a refund. Since we booked through Travelocity she said we would go through them. Well they called and they said they couldn’t help. To add to this, they require you to call an hour ahead for your valet. We called for 40 minutes straight without anyone picking up. Never staying here again. Will dispute my charge at this point. For our first time in the city, this was a huge disappointment.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great stay…will use this property again
Stayed 3 nights in Apr 2025

2/10 Terrible

Laurence

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Tried to check in at 4pm and clerk said "Your room isn't ready." I asked to register, get keys, and leave bags in their luggage room b/c I had important events to get to. "Not until your room is ready," I was told. "You can sit in the lobby or come back later." I was taken aback by the rudeness. Not a single word of apology. "You're done, sir," she snapped. It was my daughter's wedding day, and I didn't have time to rearrange my life around this incompetent hotel's needs. Returned at 11pm and was given a room on the 2nd floor, significantly noisier (because of the street noise) than I could have received 7 hours earlier. In the room, I wanted info on ice machine locations. Pressed "Reception" button and got a rapid busy signal as if the phone wasn't working. Pressed the "Coincierge" button which was IMMEDIATELY answered by NYPD 911. ??? Yep! Then I had to apologize and explain twice that the call was an error; there was no emergency. Of course, they wanted to make sure someone wasn't in danger. Moments later, the hotel called the room about our 911 emergency. If the phone system worked in this dump, these things would not happen. They won't happen to me again, as there are plenty of other $300+ hotels in the Greatest City in the World, New York City. Note to Doubletree/Hilton: it's called "The Hospiality Industry," not the "Client Abuse Project".
Stayed 1 night in May 2025

2/10 Terrible

Brandon

Disliked: Cleanliness, amenities
Stayed 4 nights in May 2025

6/10 Okay

Ariana

Disliked: Staff & service
The hotel is conveniently close to Times Square, but unfortunately, it’s located on a street that felt very unsafe, especially at night. We didn’t feel comfortable walking in the area after dark. On our first day, our room was not cleaned. When we brought this up to the front desk, we were told housekeeping had already left for the day. After following up multiple times, they claimed it’s a “New York City policy” to only clean rooms every other day unless guests specifically request daily service. That’s simply not true and felt like an excuse. I suggested that this policy—if real—should be mentioned at check-in, and one of the front desk staff dismissively replied, “OK, is that it? Next!” This is not a budget hotel, and for the price, the service and experience were very disappointing. There are plenty of other hotels in the city.
Stayed 4 nights in May 2025

6/10 Okay

Alice

Liked: Amenities
Property was conveniently located walking distance to time square and other areas of interest. Would recommend hotel to update carpets. Also assure housekeeping vacuums completely found debris on floors.
Stayed 5 nights in May 2025

2/10 Terrible

Julian

Disliked: Staff & service, property conditions & facilities
Service wasn’t satisfactory
Stayed 2 nights in Apr 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and helpful Only complaint was the elevator capacity vs. demand but otherwise it was enjoyable stay.
Stayed 1 night in May 2025

8/10 Good

daniel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfotable but room too small and no refrigerator.
Stayed 4 nights in May 2025

2/10 Terrible

MehdI

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT WASTE YOUR MONEY! I checked in on Sunday May 25 till Wednesday May 28th. This was possibly the worst hotel I have ever stayed at. The room was tiny. The bathroom was dirty specifically the shower. I will include pics. The toilet handle. Broken. The sink. Broken. I called front desk an hour after checking in and they told me they will send an engineer and that never happened. I called again and they didn’t have a solution. Oh and btw the ice machine Broken! Had to get ice from the front desk and it arrived have melted. Oh and none of the employees want to be here or help you at all. When you ask a question they look at you like you just asked for the world. All I wanted was towels. My god. If you don’t like your job quit! So again. Don’t waste your money. Pay that extra $100 -$200 and actually enjoy your stay. Hope this helps and I hope management sees this and actually does something.
Stayed 4 nights in May 2025

6/10 Okay

Eyollan

Stayed 2 nights in May 2025

8/10 Good

Carole

Stayed 3 nights in May 2025

10/10 Excellent

Laritza

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 3 nights in May 2025

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a lovely stay, this hotel is in great location , the staffs was propably friendly . The hotel room very clean .
Stayed 4 nights in May 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with amazing views. Rooftop bar was wonderful. Close to trains and times square area.
Stayed 3 nights in May 2025

10/10 Excellent

Ernestina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room and closet comparing with other hotels in the area But overall it was a good stay. Good location and the cookies and water are a nice gesture every day.
Stayed 4 nights in May 2025

4/10 Poor

RHEA

Travelled with family
Disliked: Amenities
Staff at the reception was rude.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jamal

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked double tree by Hilton considering it is going to be very good hotel, but we feel we could had selected other lower brand hotel and they may had been better. or may be there is another double tree just few blocks away at 525 8th Avenue and that would have been better. our AC was not working and it got fixed but we felt again that AC not working but we were so tired we do not wanted to call anyone to come and fix. shower door was not properly closing and that made the bathroom messy and we have to keep towel on the floor + wipe out the floor for the next person to take shower. it was horrible actually.
Stayed 3 nights in May 2025

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Misleading amenities... Front patio not open... Rooftop bar only open 5-11 I specifically looked for outdoor spaces..
Stayed 1 night in May 2025

10/10 Excellent

Boris

Stayed 4 nights in May 2025

10/10 Excellent

Camille Marie, CAROLINA

Travelled with partner
Liked: Property conditions & facilities
Everything was perfect except the temperature in the lobby area. Too hot without air conditioning.
Stayed 2 nights in Apr 2025

6/10 Okay

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall, the property was good. The location was perfect for a weekend of Broadway shows. The check in process for my party was great!! Unfortunately I’m not able to remember the employee’s name, but he was very friendly and demonstrated patience and professionalism beyond our expectations. Our room had a couple of issues. The shower curtain did not go all the way to the floor so water was all over the bathroom floor and into the room’s entryway. The toilet paper holder was barely hanging on the wall when we arrived and the last night it finally fell off the wall. Last issue we had was our room did not get housekeeping service the next to last day of our stay. We called to request service and was told there may not be anyone left from housekeeping (it was almost 6:00pm) to provide full service but we were told fresh towels would be brought up. Had to end up calling two more times before finally getting clean towels. Checkout process was easy and staff was very friendly.
Stayed 4 nights in May 2025