For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Midtown hotel, you'll find Times Square and Madison Square Garden. Bryant Park and Broadway are also within half a mile (1 km).
Renovated in 2017
The hotel's fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A restaurant, a 24-hour front desk, and a coffee shop are also provided.
WiFi, LCD TVs
The 612 guestrooms have LCD TVs with cable channels and offer WiFi and room service. Wired Internet, coffee/tea makers, and hair dryers are also available.
DoubleTree by Hilton New York Times Square West ratings based on 20 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for DoubleTree by Hilton New York Times Square West
Everyone (14)Couples (2)Family (4)
2 out of 5
Disorganized mess.
Issues:
1) They told us we may need to check in ONE HOUR after official check in time. No apology, they just acted like it was standard. Tons of people were waiting in the lobby, so it wasn’t just us. Best part? The receptionist goes “I recommend you walk around.” Telling me to leave when I have a migraine and my room is supposed to be ready....that’s some service.
2) We called the main desk and asked for tissues. They said they will be right up. Never came. Four hours later we called back and asked for tissues, they said they would be right up. Never came. Finally we called again and the manager said, “you called the front desk? I’m the only one here.” As if we were lying. You work at this hotel...I’m pretty sure you should understand the phone routes to someone else working after a certain amount of rings. I assume we talked to housekeeping.
3) There’s always a line for the elevator and it takes forever to go anywhere. Leave 10 minutes to escape this hotel. Even one of the workers rolled her eyes when she saw that the elevator was wall to wall stuffed.
4) A maid approached us in the hallway and goes “Hey.” We say hi back. She goes, “What room you all in?” We tell her. She replies, “You guys want service?” (Implying like room service, changing our sheets, etc.) We say yes. What in the world??
5) We ran out of toilet paper because no one refilled it.
6) Alarm went off at 3am and the manager continuously said “disregard” for 15 mins post alarm
Posted by a verified traveller on 9 Nov. 2019
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Comment from Hotel Management
10 Nov. 2019
by General Manager
Thank you for staying at our hotel and sharing your feedback. Exceptional service for every guest is our highest priority, and we apologize for the disappointment you had with our front desk and housekeeping teams. We have shared your comments with them and are taking the necessary actions so they can be more diligent. It was again regretful to learn you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. We also regret the inconvenience you had because of the delays due to the elevator wait time. During our busiest times, the elevators get a lot of use, so we encourage our guests to leave a few minutes early when departing for activities outside the hotel. We value your feedback and hope you will stay with us again for a much better experience.
Richard Hotter,
General Manager
5 out of 5
Posted by a verified traveller on 21 Sep. 2019
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Comment from Hotel Management
22 Sep. 2019
by General Manager
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at DoubleTree by Hilton Hotel New York Times Square West, and we look forward to welcoming you back soon.
Richard Hotter,
General Manager
1 out of 5
Dirty room, they didn't give us water, they charged us more than the right thing, and since we're Latino they took advantage of us
Posted by Os on 26 Aug. 2019
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Comment from Hotel Management
26 Aug. 2019
by General Manager
Thank you for choosing to stay at our hotel. We apologize for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team to be more diligent in their efforts going forward. Regarding any queries on additional fees, we encourage you to reach out at our front desk as they will be happy to explain to you the charges and assist you further. We hope you will consider returning so we can show you the hospitality for which we are known.
Richard Hotter,
General Manager
5 out of 5
I totally recommend this hotel, i really liked it and i will come back again, very friendly staff and great attractions in the area, people super friendly and nice within the staff and rooms are reasonable sized for the price
Posted by PaolaIrarrazaba, from Pennsylvania on 29 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by General Manager
Thank you for taking the time to review your stay at the DoubleTree by Hilton Hotel New York Times Square West. We especially want to thank you for acknowledging our professional, friendly staff [if that is what the reviewer mentioned]. Our goal is to make your stay as successful as possible and to assist you with whatever needs you have during your travels, so we are glad that we accomplished that during your stay. We appreciate your comments about our accommodations as well as the location and hope you will stay with us again on your next trip to NYC.
Richard Hotter,
General Manager
5 out of 5
Posted by a verified traveller on 31 May 2019
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Comment from Hotel Management
1 Jun. 2019
by Richard Hotter General Manager
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to DoubleTree By Hilton Hotel New York Times Square West.
Richard Hotter
General Manager
3 out of 5
The rooms and bathrooms are VERY small...... almost cruise ship small. Made a special request for a mini fridge for my daughters medicine.... twice..... never had a fridge delivered or any contact from management regarding the request
Posted by Teri on 22 May 2019
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Comment from Hotel Management
23 May 2019
by General Manager
Teri, thank you for choosing our hotel. We are sorry that the size of your room was a concern for you and apologize that our front desk team was less than attentive to your needs. We are reviewing your feedback with concerned members of our team to how we can prevent this from repeating in the future. Thank you again, and we hope you will return so we can make it up to you.
Richard Hotter,
General Manager
4 out of 5
The property location was excellent but the room space was limited. Perhaps a little small refrigerator will be accommodating.
Posted by a verified traveller on 13 May 2019
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Comment from Hotel Management
14 May 2019
by General Manager
We recognize your time is valuable and appreciate the feedback you have provided for DoubleTree by Hilton Hotel New York Times Square West. We are glad our location was convenient for everything you wanted to do on this visit. We hope to be your hotel of choice if another visit to our area is in your plans.
Richard Hotter,
General Manager
2 out of 5
We checked in at 10:30 PM and our room was not ready. We had to wait another 30 minutes. Upon arrival in the room, we still had to call for additional linens. It took 3 calls and another 40 minute wait.
Posted by a verified traveller on 15 Apr. 2019
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Comment from Hotel Management
17 Apr. 2019
by General Manager
Thank you for sharing your review with us. We apologize your room was not ready on your arrival and also regret the service issue you experienced which inconvenienced your stay. Your feedback is of the utmost value as it will help us to improve our performance moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area.
Richard Hotter,
General Manager
1 out of 5
VERY disappointing. I have stayed in several Hilton properties and this was probably the worst one ever. Small rooms, jam packed and everything else you would expect in a hotel was not there. Was not quiet, temperature was all over the place( One night it roasted me out and next night the room could not get warm) Temp was set on 70 degrees. No microwave or fridge. The little things are not focused on there (The awning outside the side entrance was in positions that as you walk down the sidewalk you get soaking wet. The front desk was the only positive thing. The girl who checked me in was pleasant and with a smile at all times.
Posted by a verified traveller on 8 Mar. 2019
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Comment from Hotel Management
9 Mar. 2019
by General Manager
Thank you for being our guest. We are sorry that we failed to meet your expectations and hope you will accept our apologies for any discomfort you experienced in your room. We truly care about each guest that enters through our doors, and your feedback will be used to help us improve our service. We hope you will give us another chance to prove we are committed to providing excellent accommodations. We look forward to welcoming you back to our hotel.
Richard Hotter
General Manager
5 out of 5
Posted by a verified traveller on 11 Feb. 2019
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About the DoubleTree by Hilton New York Times Square West
Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1000 square feet (93 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. A complete renovation of DoubleTree by Hilton New York Times Square West was completed in 2017. This 4-star New York hotel is smoke free.
612 guestrooms or units
34 levels
2 bars or lounges
1000 sq ft of conference space
93 sq m of conference space
Built in 2017
Dining venue
Coffee shop
Terrace on the roof
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Convenience store
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Grocery/convenience store
Laundry facilities
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: New York, NY (LGA-LaGuardia) (15.3 km / 9.5 mi)
Train station: New York W 32nd St. Station (1.4 km / 0.9 mi)
Metro station: Times Sq. - 42 St. Station (0.6 km / 0.4 mi)
Parking: Valet parking available for a surcharge
Room Amenities
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
In-room dining
LCD television
Cable channels
Premium channels
Coffee maker
Shower
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
Maximum 1 per room (weight limit: 25 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per day
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
Fee for in-room wireless Internet: USD 9.95 (rates may vary)
Fee for in-room wired Internet: USD 14.95 (rates may vary)
Valet parking fee: USD 72 per day
Pet deposit: USD 50.00 per stay
Pet fee: USD 50 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
