Standard Room, 2 Double Beds, Non Smoking
Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$130 per night
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DoubleTree by Hilton New York Times Square West
W 40th St,
New York,
1-855-887-0424
Points Of Interest
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Hotel Description
Central New York getaway
Within a 10-minute walk of this Midtown hotel, you'll find New York Times Building and Madison Square Garden. Times Square and Bryant Park are also within half a mile (1 km).
Business services
The hotel's 24-hour fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A restaurant, a 24-hour front desk, and a coffee shop are also provided.
Free WiFi, LCD TVs
The 612 guestrooms have LCD TVs with cable channels and offer free WiFi and room service. Other amenities include coffee/tea makers, hair dryers, and safes.
DoubleTree by Hilton New York Times Square West ratings based on 10 Verified Reviews
Room cleanliness
4.0 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
4.0 out of 5.0
Hotel condition
3.5 out of 5.0
Guest reviews for DoubleTree by Hilton New York Times Square West
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Comment from Hotel Management
13 Jan 2019 by General Manager
Thank you so much for the terrific rating regarding your stay at the DoubleTree by Hilton Hotel New York Times Square West. We hope you are already planning another trip our way. Richard Hotter, General Manager
Great location, very nice room ! Staff was great ! When I return this will be the place to stay . Also ask for a cookie, oh so good
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Comment from Hotel Management
3 Jan 2019 by General Manager
David, thank you for your wonderful feedback of DoubleTree by Hilton Hotel New York Times Square West. Your positive comments about our terrific location and courteous associates are much appreciated. It is also nice to know that you loved your well-appointed accommodations. We look forward to your return visit. Richard Hotter, General Manager
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Comment from Hotel Management
19 Dec 2018 by General Manager
We are delighted you had an outstanding stay at DoubleTree by Hilton Hotel New York Times Square West and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Richard Hotter, General Manager
Awful service and no help whatsoever! The manager and staff were beyond rude! Would not recommend staying at this hotel.
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Comment from Hotel Management
1 Dec 2018 by General Manager
Thank you for your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Richard Hotter General Manager
HARRY Potter Stay
Pros:
quietness
Cons:
hotel restauarant could stay open later
Location:
AWESOME location to Port Authority, Penn Station and Grand Central Station to to mention 5Th Ave.
room was on the six floor and quite nice. bathroom was clean although the toilet seat was loose.
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Comment from Hotel Management
1 Sep 2018 by General Manager
Thank you for your wonderful feedback of the DoubleTree by Hilton Hotel New York Times Square West. We are pleased to read that you found our location to be perfect for your needs. We are also happy that you were impressed with our clean, comfortable rooms and wonderful facilities - all with the convenience of being close to everything Times Square has to offer. We look forward to having you stay with us again the next time you visit our city. Richard Hotter, General Manager
We really enjoyed our stay. The room was roomy, comfortable and very clean. All staff that we had contact with were extremely professional, polite and helpful. I would highly recommend the Doubletree by Hilton Times Square West to travelers. Two thumbs up!
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Comment from Hotel Management
1 Sep 2018 by General Manager
Joyce, thank you for the great review and for recommending us. We are so delighted you loved your beautiful room and that our friendly service made your visit a memorable one. We can't wait to welcome you back to DoubleTree by Hilton Hotel New York Times Square West. Richard Hotter, General Manager
Arrived during holiday rush and couldn’t have been any more pleased for the price of the room they were clean and contemporary and the staff was friendly and helpful
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Comment from Hotel Management
1 Jan 2018 by General Manager
Dear Darlah, thanks for choosing DoubleTree by Hilton Hotel New York Times Square West for your visit to New York. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to welcome you back soon. Richard Hotter, General Manager
New York Doubletree
Pros:
Great staff, always met with a smile, very clean, pleasant surroundings.
Cons:
Serious improvement to the sound insulation, fixing the air conditioning fan, and figuring out a solution to the elevators
Location:
Close to Times Square, Central Park, Javitis Center is a couple blocks walk away, and beyond the Center is the park that runs all along the shore.
The hotel was clean and very convenient for attending the Javitis Center, my main reason for being in New York. The room was pleasant, the staff very friendly and responsive. The in room safe was large enough for my laptop, tablet, kindle, purse, random other things, the largest in room safe I've seen. Everything worked, the bed was comfortable.
The biggest drawbacks to this hotel are the elevators, which are ridiculous, and the lack of sound insulation. The outside insulation was okay, but there appears to be none between the rooms, I could hear conversations being held inside other hotel rooms, across the hall (I was behind the elevator shaft, down a short hallway and I could still hear across the hallway) with my door closed. Sleeping was difficult with people slamming doors, and a normal conversation outside your room sounding like it was right next to you. It explains why the air conditioner fan was so loud--it has to be an attempt to drown out all the other noise.
The elevators are tiny, there are only 3 of them for guest use, and it frequently takes 2-3 tries before you can actually get onto one going down. There is a staircase, which oddly does not connect to the lobby, and since I was on the 14th floor, I was willing to go down the stairs, I wasn't going to go up the stairs.
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Comment from Hotel Management
15 Jun 2017 by Front Office Manager
Thank you for staying with us on your trip to New York. We are glad our location was perfect for your visit, and that you liked your room and our staff. That being said, we apologize for the noise issues and for the inconvenience caused. Your comfort is very important to us, and when notified of an issue, we take necessary steps to ensure you have a relaxing and peaceful experience. We truly value your observation about our elevators, and we want you to know we have taken significant measures very recently to improve elevator traffic, possibly since your visit. We apologize that you were delayed and for any inconvenience this caused. We hope we will be your choice again on your next trip. Melinda Cuadrado, Front Office Manager
The New York Adventure
Apparently this hotel has only been open for a month, according to one of the bellmen. Clearly, they should have waited for the opening to get everyone on the same page...good service.
When I went to my room upon arrival, I noticed the carpet had not been vacuumed. Since it was late, I decided to address it the following day. Again, after a long day of sightseeing, I came back to the room to find again it hadn't been vacuumed. I called for a housekeeping supervisor to come see it which she did. She immediately sent a maid with a shopvac and no attachments to vacuum with the hose only. The next two days the carpet was again not cleaned.
On the first day I asked 4 different people for a toothbrush, I never got one.
They have 4 elevators, one of which was dedicated to the rooftop bar. There were huge lines and long waits for the other three.
I was there during the recent blizzard. The walk was not salted and freed from ice following the storm in the morning...9:00!
The one good thing I have to say is their bellmen work very hard and would even go down to the next corner to hail cabs for us.
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Could've been better
Our experience at the Hilton Doubletree Times Square West was not what I expect from a Hilton property. The lobby is nice and the room was small but clean and efficient. However, we encountered several concerning issues during our stay. 1) the shower leaked terribly. The seal was missing on the bottom of the glass door so after every shower the floor was soaked all the way to the bedroom carpet. We went through about 3 towels each shower. 2) our room was right outside of the ice maker which was disgusting. It looked like someone had either thrown up inside of it or cracked an egg open in it. We stayed for 3 days and it was not cleaned the entire time! 3) this was the most disturbing part of the stay. On the last evening of our stay, I returned to the room in the afternoon , just after housekeeping had left. The toilet was running and there was a stain the the toilet. Apparently the housekeeping staff used our toilet when they were cleaning the room!! This was unacceptable and I have never experienced this at any hotel stay ever!!! Luckily, I had some wipes and was able to sanitize the toilet seat. I was appalled!!
Keep in mind that I did not bring this to the front desks attention because honestly, what really were they going to do? The damage was already done!!!
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About the DoubleTree by Hilton New York Times Square West
Location 350 W 40th St, New York, NY 10018Property Features
Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1000 square feet (93 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. This 4-star New York hotel is smoke free.
- 612 guestrooms or units
- 36 levels
- 2 bars or lounges
- 1000 sq ft of conference space
- 93 sq m of conference space
- Built in 2017
- Dining venue
- Coffee shop
- Terrace on the roof
- Business center (24 hours)
- Conference space
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Concierge
- Newspapers in lobby (free)
- ATM
- Bellhop
- Elevator
- No smoking on site
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Valet parking (surcharge)
Transport
- Airport: New York, NY (LGA-LaGuardia) (15.3 km / 9.5 mi)
- Train station: New York W 32nd St. Station (1.4 km / 0.9 mi)
- Metro station: Port Authority Bus Terminal (0.3 km / 0.2 mi)
- Parking: Valet parking available for a surcharge
Room Amenities
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with safes and coffee/tea makers. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
- In-room dining (limited hours)
- LCD television
- Cable channels
- Premium channels
- Coffee maker
- Shower
- Housekeeping (daily)
- Nightly turndown service
- Hair dryer
- Safe
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Air conditioning
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is 21
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pets
- Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
- Maximum 1 per room (weight limit: 25 lb)
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Guests will be asked to pay the following charges at the property:
- Deposit: USD 50.00 per day
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
- Valet parking fee: USD 72 per day
- Pet deposit: USD 50.00 per stay
- Pet fee: USD 50 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You should know
- To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
