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DoubleTree by Hilton New York Times Square West

4-star property
350 W 40th St, New York, NY 1-855-887-0424
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3.2 out of 5
See all 42 Travelocity Reviews

"We loved that it is close to everything. Half of the staff are excellent; half don't even try. The staff who checked us in had been excellent all the ... " More

By a verified traveller on Fri 25 Jun 2021

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Hotel Description

4-star hotel near Times Square

Heart of New York

At this Midtown hotel, you'll be well placed to visit American Lyric Theater and New York Times Building, both within a 5-minute walk. Times Square and Madame Tussauds Wax Museum are also within half a mile (1 km).

Renovated in 2017

The hotel's fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and valet parking. A restaurant, a 24-hour front desk, and laundry facilities are also provided.

WiFi, LCD TVs

The 612 soundproofed guestrooms offer WiFi and room service. Other amenities include wired Internet, coffee/tea makers, and LCD TVs with cable channels.

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$135* Per night/room 8 Aug. - 9 Aug.

Room, 1 King Bed, Non Smoking, View (Freedom Tower View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton New York Times Square West ratings based on 42 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for DoubleTree by Hilton New York Times Square West

Everyone (19) Couples (5) Family (16)
1 out of 5
Very dirty, to get the elevator would take 30 mins to get to the main level. My husband and I had to take the stairs once to the 17th floor

Posted by on 28 Jun. 2021

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Comment from Hotel Management

16 Jul. 2021 by DT

Thanks for staying with us. We appreciate your feedback

5 out of 5
We loved that it is close to everything. Half of the staff are excellent; half don't even try. The staff who checked us in had been excellent all the way.

Posted by on 25 Jun. 2021

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Comment from Hotel Management

16 Jul. 2021 by DT

Thanks for staying with us. We appreciate your feedback

2 out of 5
Hotel located next to the bus/subway terminal. Lots of sketchy people. Elevators are not efficient foe the amount of floor vs the amount of people staying. Check in staff didn’t explain or have us sign the acknowledgment form for the room cleaning. Then front desk agent was rude when I went down to ask. If the hotel was in a different location with all amenities running, probably would of been a better stay. I would not recommend this property.

Posted by on 13 Jun. 2021

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Comment from Hotel Management

16 Jul. 2021 by DT

Thanks for staying with us. We appreciate your feedback

5 out of 5
Clean and quiet. Lobby is small and crowded after 5.

Posted by on 24 Apr. 2021

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Comment from Hotel Management

18 May 2021 by DT

We appreciate your feedback

2 out of 5
The room was very dirty. Surfaces had not been wiped down in any way and had dirt, smudges, dust, and crumbs on almost everything. The sheets and towels seemed clean and the price was great. If you stay here you'll need to bring your own cleaning supplies. Also, be prepared for a long check-in process and long waits for crowded elevators.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by DT

Thank you for your feedback.

4 out of 5
I enjoy the location of the property. Its very close to Times Square and easily walked to from public transportation. The hotels staff lacks patience and the elevator situation is a bit obnoxious. Getting from the lobby to your floor or from your floor to the lobby can take upwards of 20 minutes because there always seems to be 1 of the 4 elevators out of commission. Otherwise, the property was clean.

Posted by on 11 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by DT

Thank you for your feedback.

1 out of 5

Posted by on 4 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by DT

Thank you for your feedback.

5 out of 5
Good

Posted by on 1 Apr. 2021

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Comment from Hotel Management

7 Apr. 2021 by DT

Thank you for your feedback

5 out of 5

Posted by on 1 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by DT

Thank you for your feedback.

1 out of 5
I had a non smoking room yet the guest on my floor was smoking weed and cigarettes. I have asthma. People hanging outside my door in the hallway banging on doors slamming doors all night. Fighting and arguing in the hallways. I called downstairs no one picks up the phone after 9pm so if you have an emergency in your your room you are good as dead if you can’t make it to the lobby. The emergency line was also unanswered. Packed elevators and lobby no social distancing so if you are trying to see if the vaccine work this place is perfect for covid. I had no one serviced my room my entire stay, I had to change my own sheets, even though I requested housekeeping. No clean towels you have to go to the lobby and ask for them in a long line for complaints and check ins. This is the worst Hilton brand I have stayed in. I expected more from a Hilton. The room had crumbs all over the floor which means your vacuums aren’t working or you never really cleaned the rooms before guest arrive.

Posted by on 31 Mar. 2021

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Comment from Hotel Management

7 Apr. 2021 by T

Thank you for your feedback

About the DoubleTree by Hilton New York Times Square West

Location 350 W 40th St, New York, NY 10018

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available. A complete renovation of DoubleTree by Hilton New York Times Square West was completed in 2017. This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 2 bars or lounges
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2017
  • Dining venue
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (15.1 km / 9.4 mi)
  • Train station: New York W 32nd St. Station (1.4 km / 0.9 mi)
  • Metro station: Times Sq. - 42 St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton New York Times Square West Hotel
  • DoubleTree Hilton Times Square West Hotel
  • DoubleTree Hilton New York Times Square West
  • DoubleTree Hilton Times Square West
  • DoubleTree by Hilton New York Times Square West
  • DoubleTree Hilton Times Squar
  • DoubleTree by Hilton New York Times Square West Hotel
  • DoubleTree by Hilton New York Times Square West New York
  • DoubleTree by Hilton New York Times Square West Hotel New York

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.