"Definitely an older property in need of some updating. The outside is beautiful and i overall liked the stay just felt like the room they gave me didn ... " More
On the beach
Within a 10-minute walk of this Zona Hotelera resort, you'll find El Rey Ruins and Iberostar Cancun Golf Course. Delfines Beach and El Rey Ruins Trailhead are also within half a mile (1 km).
All-inclusive
A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
17 Jul. 2023 by Diana Garcia
Estimado huésped, gracias por compartirnos tus calificaciones, lamentamos mucho que tu experiencia en nuestro resort haya estado lejos de ser memorable y te aseguramos que estaremos compartiéndola con nuestra Gerencia General.Saludos desde Cancún
10 May 2023 by Diana Garcia.
Dear Guest, Thank you for taking the time to share your rating and comments. We are very happy to learn that you enjoyed the experience provided by our staff; rest assure that we will be sharing your kind words with each of them. Thank you for also sharing your feedback, We assure you that your feedback will be shared with our Executive Committee in order to take immediate action in the areas indicated. Best regards.
2 May 2023 by Diana Garcia.
Dear Franz Beforehand, we offer our most sincere apologies for the inconveniences you encountered during your stay at our hotel; we assure you that your feedback will be shared with our head of Rooms Division in order to address you comments regarding the conditions of your past room. Best regards.
11 Feb. 2023 by Diana Garcia.
Dear Gregory, we offer our most sincere apologies for the inconveniences you encountered during your stay at our hotel; we assure you that your feedback will be shared with our Executive Committee and we are confident that the corresponding action will take place.Best regards.
4 Nov. 2022 by Diana Garcia.
Dear Tom, We are very happy ti read that you enjoyed your stay with us. Our family looks forward to welcoming you back soon!
9 Aug. 2022 by Diana Garcia.
Good Morning Sandra, thank you for taking the time to share your rating and comments with us, We are very happy to learn that you and your daughter enjoyed the overall experience provided by our Entertainment team, rest assure we will be sharing your kind words with each of them. Kind regards
3 Mar. 2022 by Leonardo Romero
Dear Andrew On behalf of the team, we offer our most sincere apologies for not meeting the expected standards. Your comments will be shared with our General Management in order to evaluate the areas of opportunity and take proper action in order to prevent future inconveniences; we would like to assure you that our commitment is to always improve the areas of opportunity that our guests share with us. If your would like to share further details, please contact us. Kind regards
21 Feb. 2022 by Leonardo Romero
Dear Monica Beforehand, we would like to offer our most sincere apologies for the inconveniences you encountered during your stay. We can assure you that your comments have been shared with our General Management and Head of Food and Beverages in order to address all matters accordingly. Please accept our deepest apologies. Kind regards.
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Now Emerald Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Now Emerald Cancun - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness center. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and 2 meeting rooms. A children's pool, spa services, and a terrace are also featured at the family-friendly Now Emerald Cancun - All Inclusive. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Now Emerald Cancun - All Inclusive offers 427 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. LED televisions are featured in guestrooms. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Now Emerald Cancun - All Inclusive has 7 restaurants on site.
Late night fare is available from room service (during limited hours).
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.