This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
"Great property, with a beautiful scenic beach. Rooms were spacious and cozy. The staff were very friendly and attentive. The restaurants were deliciou
...
"
More
A stay at this Zona Hotelera property places you within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach. Maya Museum of Cancun and San Miguelito are also within half a mile (1 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and 7 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.
Hilton Cancun Mar Caribe All-Inclusive Resort ratings based on 10 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Cancun Mar Caribe All-Inclusive Resort
Everyone (5)Couples (3)Family (2)
5 out of 5
Great property, with a beautiful scenic beach. Rooms were spacious and cozy. The staff were very friendly and attentive. The restaurants were delicious. Our fav was the habachi grill. We’ll definitely be back!
Posted by Eric Christopher on 6 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
7 Mar. 2024
by Alejandra Morales
Dear Eric, Thank you for being part of Hilton Cancun Mar Caribe experience. We're glad to learn you and your family had a 5-stars experience during your recent visit. We look forward to welcoming you back during your next visit to the Mexican Caribbean. All the best, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
4 out of 5
Posted by Sergio J Jimenez on 1 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
21 Mar. 2024
by Alejandra Morales
Dear Sergio, Thank you for choosing us and for sharing your wonderful rate! We look forward to welcoming you back during your next visit to the Mexican Caribbean! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
3 out of 5
Posted by Christopher H on 26 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
26 Feb. 2024
by Alejandra Morales
Dear Christopher, Thank you for being part of Hilton Cancun Mar Caribe experience. We hope we have the opportunity to welcome you back soon and show you how much we can improve.Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
3 out of 5
Resort was beautiful and well kept. The staff are phenomenal, but good luck getting concierge service to your room. We never got amy service after calling them.
We thoroughly enjoyed our stay and took advantage of the various amenities offered to ENCLAVE guests. Oddly, we had to ask for our ENCLAVE amenities. They were not explained to us at check in & we were not given the correct bands, initially.
The food choices were not very good. The restaurants that required reservations were the best options for tasty food. I highly recommend making reservations as early as the day of check-in. If not, there will likely be limited reservations, if any, available and you’ll have to settle for sub-par meals across the resort.
We will definitely revisit the Hilton Mar Caribe, but know not to expect great food without a reservation!
Posted by Dr. Catina on 12 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
13 Feb. 2024
by Alejandra Morales
Dear Dr. Catina, Thank you for choosing us to host your latest holidays. It was a pleasure to have you here, and we regret to know you had a bump during your stay. Rest assured that all our guests are highly important to us, we are sorry to know you had this experience. We hope to host you again soon, to exceed all your expectations!Cordially,Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
5 out of 5
Posted by Tanna on 10 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
15 Feb. 2024
by Zayda Rishmawy
Dear Tanna, Thank you for choosing us to host you latest holidays! It was a pleasure hosting you and to know you had a wonderful experience! It will be our pleasure hosting you again soon! Cordially, Zayda RishmawyGuest Experience Manager Hilton Cancun Mar Caribe All-Inclusive Resort
4 out of 5
We generally had a nice time, but there were some cons.
The property itself was clean and we experienced great service - except for by the beach as not once were we helped while lounging. For an all-inclusive resort, we really enjoyed the food and drinks. As for the cons: 1. We had a bottle of lotion (I know, not too big of a deal) AND a shirt taken from our room. We didn't bother reporting it since neither item was of great value, but still not something you'd expect when trusting housekeeping in your room. 2. The a/c in the room could have been a bit better. It kept us cool during the day, but we found ourselves warm at night and weren't able to turn it cooler. 3. While the hotel is open-air and they can't control the humidity, the hallways to/from the room are dangerously slippery. There are a few grips on the slopes, but they should be placed throughout as my bf and I found ourselves praying that we wouldn't slip every time we walked around. 4. The biggest downside, in our opinion as a young couple, was the lack of nightlife. The hotel offers great shows, but everything shuts down by 11 pm (if not earlier). We wouldn't have minded so much during the week, but to not offer late-night options whether it be a club, music, or just drinks, after 11 pm on a Friday or Saturday is a bit ridiculous. I suppose if you're an older couple or a family with young kids it doesn't matter, but it did to us A LOT. Had we known when booking, we likely would have stayed elsewhere.
Posted by LARESSA Marina, from Van Nuys on 16 Jan. 2024
Was this review helpful to you?
Comment from Hotel Management
16 Jan. 2024
by Alejandra Morales
Dear Laressa, Thank you for taking the time to write a review about your recent visit at Hilton Cancun Mar Caribe. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves. We look forward to welcoming you again in the near future! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
5 out of 5
Great beach, pool and excellent evening activities. Very friendly all around. Easy to get dinner reservations and chairs at the beach and pool. Me and my wife are 51 and came with our 20 & 18 year old daughters. It was perfect for us.
Posted by Richard on 14 Jan. 2024
Was this review helpful to you?
Comment from Hotel Management
14 Jan. 2024
by Zayda Rishmawy
Dear Richard, Hope you are doing great! We love to read this outstanding review. We appreciate your kind words about our beach, our activities and of course, our service! Hopefully we can host you again in this beautiful paradise! Cordially,Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
3 out of 5
Posted by Jennifer on 17 Dec. 2023
Was this review helpful to you?
Comment from Hotel Management
18 Dec. 2023
by Alejandra Morales
Dear Jennifer! Thank you for choosing us! We look forward to welcoming you back during your next visit! Best Regards,Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
3 out of 5
Posted by Vladislav A on 25 Nov. 2023
Was this review helpful to you?
Comment from Hotel Management
15 Dec. 2023
by Alejandra Morales
Dear Vladislav, Thank you for being our guest!Cordially,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
5 out of 5
Posted by Antonio on 8 Nov. 2023
Was this review helpful to you?
Comment from Hotel Management
29 Nov. 2023
by Alejandra Morales
Estimado Antonio, Muchas gracias por elegirnos en sus recientes vacaciones. ¡Los esperamos de nuevo pronto! Cordialmente, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.
540 guestrooms or units
7 dining venues
4 bars or lounges
Meeting rooms
Buffet breakfast (free)
Deli
Kid's club (free)
Terrace on the roof
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Elevator
Smoking in designated areas
Bar on the beach
Coffee shop
1 conference room
Swim-up bar
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 4
Children's pool
Free WiFi
Soundproofed rooms
Children's club (free)
Snack bar/deli
Laundry facilities
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (24 hours)
Smart television
Cable channels
Coffee maker
Luxury bedding
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Desk
Blackout drapes
Air conditioning
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Luce - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Maxal - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Sauna in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Hilton Cancun Mar Caribe All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 17 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 50 per pet, per stay
Maximum 2 (weight limit: 75 lbs per pet)
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.
No rollaway/extra beds available
No cribs (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
Guests will receive an email with special check-in instructions
Staffed front desk
Smoke detector
Children stay free 17
Guest will receive an email before arrival 5 days
Property is not currently implementing any guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
A damage deposit of USD 300 will be collected before check-in.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 25 per person (roundtrip)
Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
Pet fee: USD 50 per pet, per stay
Service animals are exempt from fees
Late check-out fee: USD 500 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
There was an error importing /Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
