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4.0 out of 5

"We liked the location and 9th floor level overseeing the waterfront. We liked the bed, the suite and staff. We did not like the surprise fee of $48 ... " More

By a verified traveller on Sat 05 Jun 2021

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Hotel Description

4-star hotel near Chicago Riverwalk

Central Chicago getaway

At this Near North Side hotel, you'll be well placed to visit Chicago Riverwalk and Michigan Avenue, both within a 5-minute walk. Grant Park and Navy Pier are also within half a mile (1 km).

Renovated in 2015

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 455 guestrooms also offer WiFi and LCD TVs with satellite channels. Wired Internet, refrigerators, and microwaves are also available.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$209* Per night/room 24 Jun. - 25 Jun.

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, Multiple Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Chicago Downtown Magnificent Mile ratings based on 52 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Chicago Downtown Magnificent Mile

Everyone (24) Couples (8) Family (15)
5 out of 5
We liked the location and 9th floor level overseeing the waterfront. We liked the bed, the suite and staff. We did not like the surprise fee of $48 per day parking which I don't believe was disclosed during pre-booking.

Posted by on 5 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by Kathy Heneghan

Thank you for staying with us and your comments about the suite, bed, staff and incredible view. The parking garage is operated by a third party, so rates do apply. We will do our best to ensure that this information is more recognizable at the time of booking. Thank you for your feedback. We hope to welcome you back soon!

1 out of 5
Staff walked in the room unannounced while I was undressed. Front desk was rude when I went to inform them of the incident. I felt violated and extremely uncomfortable for the rest of my stay.

Posted by on 20 Apr. 2021

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5 out of 5

Posted by on 18 Apr. 2021

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5 out of 5
When we checked in, the gentleman was kind and efficient. The to go breakfast was surprisingly nice given that it was a box breakfast. Nice to see pears as an option.

Posted by on 21 Mar. 2021

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5 out of 5
Convenient to shops, groceries, major streets and highways

Posted by on 25 Feb. 2021

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4 out of 5

Posted by on 31 Jan. 2021

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2 out of 5
The room and the bed The bed was not comfortable The room is dusty

Posted by , from Milwaukee on 20 Dec. 2020

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5 out of 5
Great hotel, amazing views of the city, great value !

Posted by , from Chicago on 9 Aug. 2020

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1 out of 5
Staff was rude and pool and breakfast were not available

Posted by , from Des Moines on 23 Mar. 2020

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4 out of 5
Loved the evening reception and breakfast. Our t.v. remote and both of our phones didn't work. Not a big deal. They replaced our remote.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Kathy H, GM

Thank you for staying at the Embassy Mag Mile! Great to hear you enjoyed our complimentary amenities. I apologize about the phones not working and happy we provided a solition. We look forward to your return!

About the Embassy Suites Chicago Downtown Magnificent Mile

Location 511 North Columbus Drive, Chicago, IL 60611

Property Features

Embassy Suites Chicago Downtown Magnificent Mile offers its guests an indoor pool and a fitness center. Public spaces have WiFi for a fee. A business center and limo/town car service are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Chicago Downtown Magnificent Mile. The hotel can provide concierge services and wedding services. Parking is available for a fee. A complete renovation of Embassy Suites Chicago Downtown Magnificent Mile was completed in 2015. This 4-star Chicago hotel is smoke free.

  • 455 guestrooms or units
  • 17 levels
  • Built in 2001
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (29.2 km / 18.1 mi)
  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Grand Station (Red Line) (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Chicago Downtown Magnificent Mile offers 455 accommodations with safes and coffee/tea makers. Accommodations offer separate living rooms and include sofa beds. 55-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 48 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Chicago Downtown Lakefront
  • Embassy Suites Lakefront
  • Embassy Suites Lakefront Hotel
  • Embassy Suites Lakefront Hotel Chicago Downtown
  • Embassy Downtown Lakefront Suites
  • Embassy Suites Chicago Downtown Magnificent Mile Hotel
  • Embassy Suites Chicago Downtown Magnificent Mile Hotel
  • Embassy Suites Chicago Downtown Magnificent Mile
  • Embassy Suites
  • Embassy Suites Chicago Downtown Magnificent Mile Chicago
  • Embassy Suites Chicago Downtown Magnificent Mile Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.