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Extended Stay America Suites Chicago O'Hare

2.5-star property
1201 E Touhy Ave, Rosemont, IL 1-855-887-0424
3.1 out of 5
See all 21 travelocity Reviews

"A lot of suspicious activities done by the front desk front desk wasn’t friendly and when I checked out there was no one there and I had to wait over ... " More

By a verified traveller on Mon 21 Feb 2022

Points Of Interest

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Hotel Description

Hotel near Allstate Arena in Rosemont

O'Hare stay

Within a 15-minute walk of this O'Hare hotel, you'll find Allstate Arena and Lake Park. Wolff's Flea Market and Rivers Casino are also within 3 miles (5 km).

Fitness center

A gym, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A safe deposit box is also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $130* Per night/room 6 May - 7 May

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Select Suites Chicago O'Hare ratings based on 21 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Select Suites Chicago O'Hare

Everyone (14) Couples (4) Family (4)
1 out of 5
I arrived to a sign on the front door saying the front desk is closed after 10:00 P.M. There was a phone in the entryway. After dialing 0 for assistance and going through the automated menus to check in, I was put on hold for several minutes before being cut off. So, for my non-refundable reservation, I ended up with no place to stay for the night.

Posted by , from Champaign on 23 May 2023

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Comment from Hotel Management

24 May 2023 by Hotel Management

Dear Daniel, We are sorry for the issues you experienced with the front desk during check-in and regret the inconvenience caused. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management

5 out of 5

Posted by on 6 Mar. 2022

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3 out of 5
A lot of suspicious activities done by the front desk front desk wasn’t friendly and when I checked out there was no one there and I had to wait over 15 minutes for someone to get there

Posted by on 21 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Hotel Management

Eric, thank you for taking the time to share your feedback. We are pleased to know that you choose to stay with us. However, we are sorry for the issues you had with our front desk service. We have shared your concerns with the team to make sure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

3 out of 5
A person at the front desk wasn’t very helpful and did a lot of suspicious practices that we’re not like when I usually check in

Posted by on 21 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Hotel Management

Eric, thank you for taking the time to share your feedback. We are pleased to know that you choose to stay with us. However, we are sorry for the issues you had with our front desk service. We have shared your concerns with the team to make sure no future guest experiences the same. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

4 out of 5
Half of the rooms lights where nonfunctional and the bathroom fan was damaged

Posted by on 21 Sep. 2021

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Comment from Hotel Management

22 Sep. 2021 by Hotel Management

Eric, thank you for choosing Extended Stay America and sharing your experience. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you outlined. We will review your comments with our maintenance team and make sure the problems are resolved immediately. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management

3 out of 5

Posted by on 30 Jul. 2021

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5 out of 5
Room is definitely a studio. Small kitchen table with over and a fridge. Comfy enough for a night. Bathroom was clean and so was the room and bed was clean.

Posted by , from Des Plaines IL on 22 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Hotel Management

Andrew, thank you for the wonderful feedback. It is nice to hear you liked your comfortable suite. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, too. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management

5 out of 5
A room for me was a available last minute. Everything was in good shape. A studio with a queen bed. Had a wonderful night. No complaints.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Hotel Management

Thank you for your awesome review of the Extended Stay America. We are glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. We look forward to welcoming you again soon. Sincerely, Hotel Management

4 out of 5
rooms were clean and nice with comfortable bed. Lots of restaurants within walking distance. Unfortunately there didn't seem to be any coffee on the premises, not even at reception. And no shuttle to the airport was a bit disappointing.

Posted by on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your clean and comfortable accommodations and enjoyed our ideal location. However, we regret we missed meeting some of your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management

4 out of 5

Posted by on 8 Aug. 2019

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About the Extended Stay America Suites Chicago O'Hare

Location 1201 E Touhy Ave, Des Plaines, IL 60018

Property Features

Extended Stay America Select Suites Chicago O'Hare offers its guests a fitness center, a vending machine, and laundry facilities. WiFi is free in public spaces. The business-friendly Extended Stay America Select Suites Chicago O'Hare also features a front-desk safe and an elevator. Free self parking is available. This Rosemont hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Train station: Rosemont O'Hare Transfer Station (2.7 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Select Suites Chicago O'Hare offers 122 air-conditioned accommodations with safes and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Rosemont hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 10:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Chicago O'Hare North
  • Extended Stay America Hotel Chicago North O'Hare
  • Extended Stay America Chicago O'Hare Hotel Des Plaines
  • Extended Stay America Chicago O'Hare Hotel
  • Extended Stay America Chicago O'Hare Des Plaines
  • Extended Stay America Chicago O'Hare
  • Extended Stay America Chicago O'Hare
  • Extended Stay America Suites Chicago O'Hare

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.