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4.4 out of 5

"Perfect location clean and high quality customer service. Beautiful view of the water " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

4.5-star luxury hotel near Michigan Avenue

Heart of Chicago

Within a 10-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Chicago Riverwalk. Also, Millennium Park is within half a mile (1 km) and Navy Pier is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a coffee shop are also provided.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $203* Per night/room 31 Mar. - 1 Apr.

Premium Room, 1 King Bed, Accessible (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Accessible (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Room, 2 Double Beds, Accessible, Corner (Roll In Shower)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room, 2 Double Beds, Accessible (Hearing Accessible)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Room, 2 Double Beds, Accessible, Corner (Hearing Accessible)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Loews Chicago Hotel ratings based on 30 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Loews Chicago Hotel

Everyone (14) Couples (7) Family (5)
5 out of 5
Perfect location clean and high quality customer service. Beautiful view of the water

Posted by on 25 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Luis O

Thanks so much for your review. We are happy to hear you enjoyed our property and staff. We know you have many options when it comes to hotels in the city, so thank you for choosing Loews. Have a great week and we hope to welcome you back again soon!

3 out of 5
Definitely prefer the o’hare Loews location’s amenities. The pillows at this location were terrible, flat as a board and my fiancé and I both woke up with a neck ache—mentioned this to the front desk staff after they asked how our stay was and all we got was a ‘sorry to hear that’. We also weren’t aware that we had to pay an additional $55 to park overnight which was a little steep considering the almost $400/night rate; nothing of the sorts was mentioned in the fine print upon booking. I understand paying for the location, but just wish the amenities were as nice and as “luxe” as the airport location. Surprising to us as we figured it would be the opposite due to the downtown location, but unfortunately it wasn’t the case.

Posted by on 24 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Alex

Dear Elizabeth, we do apologize about the pillows in the room. We appreciate the feedback.

5 out of 5

Posted by on 15 Sep. 2023

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Comment from Hotel Management

5 Oct. 2023 by Luis O

Dear Diana, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.

3 out of 5
It is considered a luxury hotel but it doesn't compare to other 4.5 star hotels or 5 stars. We stayed in a junior suite and the decor in the room and bedding looks nothing like the pics. We have a horrible view (locked in between buildings). Coffee machine didn't work, had to wait to get it replaced. Won't be coming back here and I truly feel like I wasted my money. By the way it's my 10th marriage anniversary so I do hope this isn't a bad omen. I guess my expectations were too high. Very disappointed!!! I have no more words for how disappointed I am :(

Posted by on 20 Aug. 2023

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Comment from Hotel Management

20 Aug. 2023 by Alex

Dear Ashley, thank you for the feedback. We will look into this.

5 out of 5

Posted by on 16 Aug. 2023

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Comment from Hotel Management

5 Sep. 2023 by Yasmin Lopez

Dear Sonelay, thank you for staying with Loews Chicago Hotel. We are thrilled to hear you enjoyed your stay at the property. We appreciate the 5 star review, and we hope to see you soon!

3 out of 5
It was very clean. I have a few concerns: The curtains were only sheer, so it didn’t get too dark in the room at night. The pillows were awful. You’d think for $500/night there would be pillows that aren’t completely thin and empty. I emailed the hotel several days before my stay asking about the valet parking, how it works. And I also asked for the highest floor possible. I didn’t have a sweat, but a “grand” corner room. They never responded and when I got there they didn’t get me on a high enough floor, because apparently there were no other options. Additionally, there was no hand soap. The only soaps in the bathroom were face soaps, so I texted to ask for hand soap. They just brought me an assortment of what I already had in the room.

Posted by on 21 May 2023

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Comment from Hotel Management

21 May 2023 by Yasmin Lopez

Dear Ms. Amy, thank you for staying with Loews Chicago Hotel. We appreciate the feedback.

5 out of 5

Posted by on 7 May 2023

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Comment from Hotel Management

27 May 2023 by Loews Hotel

Thank you for your feedback, we hope to welcome you back again soon!

5 out of 5
We had a great stay with our 3 young children! Will be back!

Posted by on 11 Apr. 2023

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Comment from Hotel Management

12 Apr. 2023 by ep

Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property and enjoy the rest of your day.

5 out of 5

Posted by on 2 Apr. 2023

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Comment from Hotel Management

22 Apr. 2023 by Yasmin

Dear Zuleica, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and we hope to see you again soon!

5 out of 5
Always a terrific experience

Posted by on 28 Jan. 2023

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Comment from Hotel Management

28 Jan. 2023 by Luis

Dear Jeanette, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!

Property Features

Loews Chicago Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 25717 square feet (2389 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Loews Chicago Hotel. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 14 levels
  • 25717 sq ft of conference space
  • 2389 sq m of conference space
  • Built in 2015
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1 km / 0.6 mi)
  • Metro station: Grand Station (Red Line) (0.9 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Loews Chicago Hotel offers 400 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 42-inch flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves.

  • Separate bedroom
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Loews Chicago Hotel has a restaurant on site.

Streeterville Social - This rooftop bar specializes in American cuisine and serves dinner and light fare. Open select days.

ETA Restaurant and Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open select days.

For Five Coffee - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's seasonal rooftop lounge will be open every summer through fall only, weather permitting.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night

The resort fee includes:

  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 30–45 per person
  • Valet parking fee: USD 78 per day (in/out privileges)
  • Nearby parking fee: USD 59 per day (801 ft away)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 25 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Loews Chicago Hotel
  • Loews Chicago
  • Loews Chicago Hotel Hotel
  • Loews Chicago Hotel Chicago
  • Loews Chicago Hotel Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.