4.3 out of 5

"From the minute I entered the hotel up to my last few minutes on site, I had nothing but great experiences with staff, the facility and the food. My r ... " More

By a verified traveller on Wed 30 May 2018

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Hotel Description

4-star historic hotel near Art Institute of Chicago

City center retreat

At this The Loop hotel, you'll be within a 5-minute walk of Art Institute of Chicago and Millennium Park. Chicago Theatre and Willis Tower are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a health club, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the indoor pool, bar/lounge, and concierge services.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 1641 guestrooms also offer WiFi and TVs with cable channels. Other amenities include wired Internet, DVD players, and room service.

Room, 1 Double Bed, Non Smoking (Hip & Historic)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$186* Per night/room 1 Sep. - 2 Sep.

Room, 1 King Bed, Non Smoking (Hip & Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Business Lounge Access (Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palmer House a Hilton Hotel ratings based on 407 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palmer House a Hilton Hotel

Everyone (68) Couples (11) Family (17)
5 out of 5
Te property is rich in Hollywood gistory and Art Deco charm. I felt transported to back into time, in a beautiful way. I would stay here anytime I'm in Chicago.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Manager

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

5 out of 5
Staying in this historic building was a delight. Everything was beautiful and made me feel very special!

Posted by on 17 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay.

5 out of 5
Beautiful historic property in the heart of downtown

Posted by on 13 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Manager

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

5 out of 5

Posted by on 10 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Manager

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

5 out of 5
Amazing historic old hotel in pristine condition. Elegant. Also a prime location within walking distance of some of the best that Chicago has to offer. Friendly and helpful staff made for a wonderful stay.

Posted by on 9 Aug. 2019

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4 out of 5
A better explanation for the breakfast offerings would be helpful. There is no mention on the hotel tablet that the Executive level, with the breakfast buffet listed, is only for diamond honors customers. To have to ask for a coffee/tea maker is not listed. A small fridge is a $40 charge per stay, but not explained more thoroughly until you ask a staff member and then feel embarrassed due to being a first time customer. more details on the tablet for amenities would be appreciated. Overall, a lovely historic hotel to stay at.

Posted by , from Alabama on 30 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Manager

Thank you for your feedback. We are delighted to hear you enjoyed your visit and thank you for your comments as they help us improve service.

3 out of 5

Posted by on 29 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Manager

Thank you for your feedback and for choosing us for your visit to Chicago.

3 out of 5
No fridge in room, thermostat didn't work, i got it at 62 and its warm. Other than that not bad, but honestly probably wont stay again. Staff is great, asked concierge what was going on at soldier field, she said nothing. When in fact there was, and thats what we where in town for. No biggie.

Posted by on 28 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by Manager

Thank you for providing feedback in regards to your recent stay. We apologize about the issues you encountered. We will investigate this further and implement any necessary changes.

5 out of 5

Posted by on 20 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Manager

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

5 out of 5
THe lobby was nice. I attempted to use the gym and must be confused as I couldn't find it and had to go to my event, running out of time before I could take advantage

Posted by on 15 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Manager

Thank you for your feedback. We are delighted to hear you enjoyed your visit.

About the Palmer House a Hilton Hotel

Location 17 E Monroe St, Chicago, IL 60603

Renovations + Closures

The property will be renovating from 13 February 2019 to 30 April 2020 (completion date subject to change). The following areas are affected:

  • Spa tub
  • Swimming pool

Alternate facilities are located offsite and include:

  • Indoor pool

The following facilities will be closed from 13 February 2019 to 30 April 2020 (dates subject to change):

  • Swimming pool
  • Spa tub

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 110000 square feet (10219 square meters) and includes conference space. A sauna, spa services, and multilingual staff are also featured at the business-friendly Palmer House a Hilton Hotel. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 1641 guestrooms or units
  • 23 levels
  • 110000 sq ft of conference space
  • 10219 sq m of conference space
  • Built in 1873
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.8 km / 18.5 mi)
  • Train station: Millennium Station (0.7 km / 0.4 mi)
  • Metro station: Monroe Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palmer House a Hilton Hotel offers 1641 air-conditioned accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers, safes, and phones. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Palmer House a Hilton Hotel has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 12
  • Minimum age to access spa is 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

This property's swimming pool and spa tub will be closed from February 13, 2019- April 30, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per stay.

Pets

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 11 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 46.00 per night
  • Valet parking fee: USD 82 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Refrigerator fee: USD 40 per stay
  • In-room microwave fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palmer
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of America.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.