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Captains Club Hotel

4.0 star property
4-star spa hotel near New Forest National Park

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Photo gallery for Captains Club Hotel

Exterior
Exterior
In-room safe, free WiFi, bed sheets
Serves lunch and dinner
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Wick Lane, Christchurch, England, BH23 1HU
  • Place, Christchurch Harbour
  • Place, Southbourne Beach
    ‪3 min drive‬
  • Place, Mudeford Quay
    ‪6 min drive‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪12 min drive‬

Room options

View all photos for Luxury Double Room, River View

Luxury Double Room, River View

Luxury Double Room, River View

9.6 out of 10
Exceptional
(16 reviews)
  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Twin Room, River View

Luxury Twin Room, River View

Luxury Twin Room, River View

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Suite, River View (Small)

Luxury Suite, River View (Small)

Luxury Suite, River View (Small)

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 6 bedrooms
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Luxury Suite, River View (Large)

In-room safe, free WiFi, bed sheets

Luxury Suite, River View (Large)

  • 3 bedrooms
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 3 Bedrooms, River View

Luxury Suite, 3 Bedrooms, River View

Luxury Suite, 3 Bedrooms, River View

  • 2 bedrooms
  • River view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Luxury Double or Twin Room, Mobility Accessible

Luxury Double or Twin Room, Mobility Accessible

Luxury Double or Twin Room, Mobility Accessible

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite, Multiple Beds, River View

Luxury Suite, Multiple Beds, River View | Living area

Luxury Suite, Multiple Beds, River View

  • 2 bedrooms
  • River view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the area

Christchurch

On riverwalk.Stay at this Christchurch hotel and you'll be within half a mile (1 km) of Christchurch Priory and 2 miles (3 km) of Southbourne Beach. Hengistbury Head Beach and Prototype Bailey Bridge are also within 2 miles (3 km).

What's nearby

  • Southbourne Beach - 3 min drive - 1.7 km
  • Mudeford Quay - 6 min drive - 4.4 km
  • O2 Academy Bournemouth - 6 min drive - 4.6 km
  • Bournemouth Beach - 8 min drive - 6.3 km
  • Bournemouth International Centre - 11 min drive - 8.6 km

Getting around

  • Christchurch Station - 14 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 9 min drive

Restaurants

  • ‪Caffè Nero - ‬6 min walk
  • ‪The Saxon Bar - ‬8 min walk
  • ‪Soho - ‬4 min walk
  • ‪Boathouse - ‬3 min walk
  • ‪Bodega - ‬3 min walk

About this property

Captains Club Hotel

4-star spa hotel near New Forest National Park
Captains Club Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Captains Club Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Christchurch hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 2006
  • Full breakfast (free)
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Captains Club Hotel offers 29 air-conditioned accommodations with safes and complimentary bottled water. 43-inch Smart televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Christchurch hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Captains Club Hotel Christchurch
Captains Club Christchurch
Captains Club Spa
Captains Club Hotel Hotel
Captains Club Hotel Christchurch
Captains Club Hotel Hotel Christchurch

Reviews

Captains Club Hotel Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 156 out of 202 reviews
Rating 8 - Good. 38 out of 202 reviews
Rating 6 - Okay. 7 out of 202 reviews
Rating 4 - Poor. 1 out of 202 reviews
Rating 2 - Terrible. 0 out of 202 reviews

Reviews

8/10 Good

Gwyn

Liked: Staff & service
Disliked: Property conditions & facilities
River view and surroundings. Not pristine in bedroom & bathroom
Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Staff & service, amenities
We love staying here. Beautiful location. Staff very attentive and look after you at every opportunity. The rooms are spotlessly clean, spacious and comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Katrina

Stayed 1 night in Jun 2025

8/10 Good

Lauraine

We had a lovely time. It’s a really nice hotel. The staff are great although service was a little slow for breakfast. A beautiful setting
Stayed 1 night in Jun 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel, quiet, very comfy bed, excellent location, good choice at breakfast, friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Reception staff were exceptional
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower in tub should have bar to hang on to while exiting & entering. Very dangerous as is.
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Accommodation is expensive but excellent. Restaurant service could have been more relaxed. Location is superb alongside the river. Restaurant is overpriced ! Having said that we will be back because of the excellent location and the fabulous suite we had.
Stayed 2 nights in Mar 2025

10/10 Excellent

David Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the Captains Club hotel was excellent!
Stayed 9 nights in Feb 2025

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from entire team.Great room and river view. FOOD was exceptional and hotel size very comfortable to accommodate all guest requirementd.Definitely revisit
Stayed 1 night in Feb 2025

10/10 Excellent

Ronald

Travelled with partner
Fabulous breakfast and guy on reception with friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely retreat

Had a really good one night stay, food was lovely and a nice friendly atmosphere throughout. All staff we encountered were friendly and helpful going out of their way when the spa shut earlier than we were told allowing us to use it
Stayed 1 night in Jan 2025

6/10 Okay

JITEN, Denham

The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.
Stayed 1 night in Dec 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay here with my Granddaughter, we enjoyed massages and the spa pool and sauna, all very relaxing. Delicious and very filling breakfast. Lovely large room with views over the river. Would have given 5 stars but the requested twin was not made up and there was an event whose Disco was loud and went on until midnight.
Stayed 1 night in Nov 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2024

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2024

6/10 Okay

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impression, on arrival was pleasant location and staff fairly hospitable. Room a good size, clean and lovely view of river, however some niggles overshadowed this by inadequate instructions on some of the room facilities eg. room safe. It was noisy at times, as outside seating area below window. I am also disappointed there was no small chiller/fridge in room especially in an expensive hotel as this. . Restaurant staff very helpful and restaurant was pleasant. Overall unsure if I would return to this establishment.
Stayed 1 night in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Catol

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious and river view rooms. Lush bed. Great food and staff. Outside river view dining and lovely walks along river. Beautiful scenery of boats, paddle boarders etc. Much better than Poole! A great place to stay. Will definitely return. You must try …… you will LOVE .
Stayed 2 nights in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel, gorgeous view and lovely large room.
Stayed 1 night in Jul 2024