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DoubleTree by Hilton Hotel West Edmonton

4.0 star property
4-star hotel near West Edmonton Mall

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Photo gallery for DoubleTree by Hilton Hotel West Edmonton

Reception
Property preview
In-room safe, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
16615 109th Ave, Edmonton, AB, T5P 4K8
  • Place, Oasis Centre
    ‪19 min walk‬
  • Place, CARNA Museum & Archives
    ‪3 min drive‬
  • Place, West Edmonton Mall
    ‪5 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | View from room

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(68 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Living area

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Bedrooms

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Bedrooms

9.0 out of 10
Wonderful
(10 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show) | Living area

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Hospitality Suite

1 King Hospitality Suite | Living area

1 King Hospitality Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Bi-Level)

Room, 1 King Bed, Non Smoking (Bi-Level)

Room, 1 King Bed, Non Smoking (Bi-Level)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

Flat-screen TV

Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

One-Bedroom King Room With Mobility Accessible Roll In Shower

  • Sleeps 4

1 King 1 Bdrm Mobility Access W/Tub

  • Sleeps 4

1 King and Pullout Pres Suite 1.5 Baths

  • Sleeps 4

King Room-Non-Smoking

  • Sleeps 2

Junior Suite With 1 King Bed And Pull Out Couch-Non-Smoking

  • Sleeps 4

1 King Bed Suite Pullout Couch Non Smoking

  • Sleeps 4

1 King Pullout Couch Hospitality Suite

  • Sleeps 4

2 Kings 2 Bedroom Pullout Couch 42 Inch Tv

  • Sleeps 6

Bi-Level, King Plus Pullout Nonsmk 1.5 Bthrms

  • Sleeps 4

King Room-Accessible

  • Sleeps 4

View all photos for 2 Queen Bed Room

In-room safe, iron/ironing board, free WiFi, bed sheets

2 Queen Bed Room

  • Sleeps 4

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About the area

Edmonton

West Edmonton stay.Your stay at this West Edmonton hotel places you within 3 miles (5 km) of West Edmonton Mall and Oasis Centre. TELUS World of Science-Edmonton and Ice Palace are also within 3 miles (5 km).

What's nearby

  • Oasis Centre - 19 min walk - 1.6 km
  • CARNA Museum & Archives - 3 min drive - 1.8 km
  • West Edmonton Mall - 5 min drive - 4.6 km
  • University of Alberta - 10 min drive - 9.1 km
  • Rogers Place - 11 min drive - 9.0 km

Getting around

  • Kingsway-Royal Alex Station - 9 min drive
  • Edmonton Station - 14 min drive
  • Edmonton Intl. Airport (YEG) - 35 min drive

Restaurants

  • ‪Tim Hortons - ‬16 min walk
  • ‪Aloha Hawaiian Poke & Grill - ‬2 min drive
  • ‪IHOP - ‬10 min walk
  • ‪PM Restaraunt And Lounge - ‬18 min walk
  • ‪Rockin Robyn's - ‬2 min walk

About this property

DoubleTree by Hilton Hotel West Edmonton

4-star hotel near West Edmonton Mall
DoubleTree by Hilton Hotel West Edmonton offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and 15 meeting rooms are available. Event space at this hotel measures 35000 square feet (3252 square meters) and includes a conference center. DoubleTree by Hilton Hotel West Edmonton also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 4-star Edmonton hotel is smoke free.

  • 238 guestrooms or units
  • 9 levels
  • 35000 sq ft of conference space
  • 3252 sq m of conference space
  • Built in 1975
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel West Edmonton offers 238 accommodations with laptop-compatible safes and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: CAD 21 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 21 per person
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel West Edmonton
DoubleTree Hilton West Edmonton
DoubleTree By Hilton Hotel West Edmonton Alberta
DoubleTree by Hilton Hotel West Edmonton Hotel
DoubleTree by Hilton Hotel West Edmonton Edmonton
DoubleTree by Hilton Hotel West Edmonton Hotel Edmonton

DoubleTree by Hilton Hotel West Edmonton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 700 out of 1071 reviews
Rating 8 - Good. 222 out of 1071 reviews
Rating 6 - Okay. 91 out of 1071 reviews
Rating 4 - Poor. 30 out of 1071 reviews
Rating 2 - Terrible. 28 out of 1071 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Melodee

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The theatre
Stayed 1 night in Oct 2025

8/10 Good

Anubhav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

luna

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Jason, Lac la Biche

Stayed 1 night in Sep 2025

8/10 Good

Tyler

Stayed 1 night in Oct 2025

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but room thermostat did not work or shut off heat or ac. Smoke detector light is right above the bed. And to each their own with pillows and beds but far to soft
Stayed 1 night in Oct 2025

8/10 Good

Mark-Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies here are the best — definitely a highlight! That said, a few minor things could be better. When there’s an event, there’s no designated parking for guests, so I had to park on the other side of the hotel, which was inconvenient. The dining staff were friendly and nice but could be more attentive—I was almost done eating before I got my water. Overall, a good stay with some room to improve.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 3 nights in Jul 2025

6/10 Okay

Nova

Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 1 night in Aug 2025

8/10 Good

Irene, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities is clean. The pool was accessible any time is a plus.
Stayed 1 night in Sep 2025

2/10 Terrible

Leslie

Liked: Property conditions & facilities
I have stayed many times at this Hotel. My experience has always been good. This trip was a different story. I was offered an upgraded room for an additional cost. It looked great until I noticed the stain on the carpet. After this it was the noise generated from outside the bedroom door (large access hatch housing equipment). The noise did not allow me to get a rest (even though the door was closed to prevent noise). The second night was not any better so slept on the couch. When I brought this to the attention of the staff it was shrugged off as an old area identified to be redone. This should have been disclosed before the offer was made to upgrade. The reaction I expected was more customer friendly. Acknowledgement of the error by reimbursing part (or all) of the upgrade cost. I have been in customer service for over 40 years and I feel this was handled poorly. Although this is an isolated experience, the way it was handled left me feeling that I did not get value for what I paid.
Stayed 1 night in Sep 2025

10/10 Excellent

Lexy

Stayed 1 night in Sep 2025

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room, kids enjoy the 24 hr pool
Stayed 1 night in Sep 2025

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property over all is a good value however the rooms do need a deep clean, I’m not sure how often or if this happens but it’s definitely needed. As a frequent customer I was disappointed in the hotel ramping up their rates for the busy weekend with the Morgan Wallen concert - short term benefit for overall integrity with frequent guests seems to be a questionable business decision in my opinion. Will reconsider staying based on this next time but it wasn’t limited to this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, always great staying here. Rooms are quiet for sleeping in in the morning also. Very spacious room, beautiful high ceilings, bathroom very nice, mattress comfort was perfect! Was a nice getaway!
Stayed 2 nights in Sep 2025

8/10 Good

Toni

Liked: Cleanliness, staff & service
Friendly staff. The property is clean but it would be nice if it were updated.
Stayed 1 night in Sep 2025

10/10 Excellent

Chaylene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place, I always stay here. Make sure to ask for the newer building.
Stayed 2 nights in Jul 2025

10/10 Excellent

Zoe

Business traveller
Loved the welcoming warm chocolate chip cookie at check in. It was a nice touch.
Stayed 1 night in Sep 2025

10/10 Excellent

Kristy

Stayed 1 night in Sep 2025

8/10 Good

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Darren

Stayed 4 nights in Sep 2025

10/10 Excellent

Chelan, Calgary

Stayed 1 night in Sep 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025