Skip to main content
Beginning of main content

"It confotable .the hotle location and service is good " More

By a verified traveller on Sun 30 Jun 2019

Enter dates to see availability

Hotel Description

3.5-star eco-friendly hotel near West Edmonton Mall

In shopping district

Your stay at this West Edmonton hotel places you within 3 miles (5 km) of West Edmonton Mall and World Waterpark. Oasis Centre and TELUS World of Science-Edmonton are also within 3 miles (5 km).

Renovated in 2014

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 15 conference rooms, as well as the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 238 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Room service, free newspapers, and in-room massages are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$144* Per night/room 3 May - 4 May

Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 King Hospitality Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel West Edmonton ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel West Edmonton

Family (1)
5 out of 5
It confotable .the hotle location and service is good

Posted by on 30 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Jul. 2019 by Maxim Semionov

Thank you for the feedback regarding your recent stay with us. I am happy that you've had a wonderful experience. I hope to welcome you back to our hotel in the nearest future.

5 out of 5

exceptional value and service

Pros: Free breakfast, Free Internet, Quiet
Cons: Nothing close
Following a warm greeting, I was upgraded to a beautiful suite (unsolicited). The king size bed was comfortable and the soaker tub appreciated. The decor was lovely, particularly the stained glass slider separating the bedroom from the living room. The room was clean and spacious. Brunch was excellent, as well. Staff was helpful and friendly on every occassion, assisting me with public transportation information, airport transportion and shuttle service to the mall. Altogether a truly fantastic stay.

Posted by , from Seattle, WA on 2 Aug. 2011

Was this review helpful to you?
5 out of 5

Absolutely fantastic!

The staff was amazing, free upgrade for our room when they knew it was our honeymoon, compliemtary fruit and wine platter. The Botanica restauraunt was well priced and served awesome food, the breakfast buffet was the best. Room service was fast and polite. Vic's steakhouse a little more pricey and had the best food I ever tasted. Pool and jaccuzi closed so they gave us YMCA passes. I would definitely recommend this hotel to anyone and stay there again. The beds are so comfortable you could sleep in all day.

Posted by on 28 Jul. 2010

Was this review helpful to you?
3 out of 5

Unhappy with stay

If you are going to stay at this hotel, stay in the suites. It is in another tower which is quieter. The breakfast buffet is wonderful and worth it. The unfortunate part was we booked through a online travel website, so when we arrived at the hotel. They made us wait for almost an hour because they couldnt find our reservation. Nothing was offered for the delay while we sat with tired kids. Then 2 days later, my son went to turn on the upright lamp and it shorted with sparks flying everywhere, eventually catching on fire. The smoke detector went off and we had to open our door for over an hour to clear the smell ad smoke. We called the front desk and someone came right away to remove it. But no apologies, and again nothing offered for compensation for all the events that happened to our family..We had a very bad experience, especially when your kids tell you that they do not want to stay at this hotel again.

Posted by on 14 Aug. 2009

Was this review helpful to you?
3 out of 5

OK but with faults

The room was clean but a bit small - by the time the two queen beds, the desk and the chair were shoehorned into the space you could barely move. The Internet access RJ45 didn't work, but there was low strength WiFi on a network that was for the hotel's use, that the front desk said to go ahead and use, and it worked. We started out to look at the pool, but after miles of corridors and transiting a spooky darkened convention center, we looked at the stairway to the health club door and thought - no way would we ever do this hike in our swim suits. The really weak part was the botaniCa restaurant on premises. The first night there were three tables with people, and we lucked out by ordering soup and salad and beating the third group there. They were still waiting for food after we finished ours, which was slow to arrive. The first morning there was a light crowd for breakfast. As long as you ate the overpriced buffet the service was OK. The omelette station even had someone to cook an omelette the third time I checked. The worst was the meltdown morning after a Jonas Brothers concert the second morning. Apparently the hotel never heard of the checking the guest count the night before. We got there in time to get a seat. The dining room was 3/4 full, 1/4 was closed. The line stretched into the lobby. The tables in the 3/4 of the room that was open were not bussed and the line grew. It was not pretty. They were very appologetic at check-out and refunded the breakfasts. We chose the hotel because it was close to the supermall, which is impressive.

Posted by on 6 Jul. 2009

Was this review helpful to you?
2 out of 5

Horrible Experience

Could hear through the walls all night, customer service skills were non existant. Walls and carpeting were dirty. Beds were extreamly uncomfortable.

Posted by on 12 May 2009

Was this review helpful to you?
2 out of 5

Going back unfortunatley

We Have a trade show there every year, I thought the hotel itself was okay, we became a sponsor of the trade show this year and still couldn't get a room for the show even after we pre-booked when we left last year but now they are saying that didn't happen and I have no way to prove it, I should have gotten a confirmation form. They were almost ignorant to rude on the phone almost like you were bothering them. we left a civilized message for the manager to call us to resolve these issues, no one ever called us back...Suprise suprise! All of this so we could book a room through a on line travel website, thank god they were there, when the hotel said they had no rooms we went online. Now we have to go through this again this year, we would go somewhere else but the trade show is in the building and it's (-30) - (-40) during that show so we really dont want to drive, under normal circumstances I would never let a Hotel force me to spend my money there but for now that is where the show is. Ther is way better out there, find it!

Posted by on 1 Dec. 2008

Was this review helpful to you?
5 out of 5

Way to loud

We were on the first floor facing the parking lot which was loud and busy. The walls in the rooms are paper thin and you can hear everything happening in the neighboring rooms and all the noise from the hallway. We were kept awake by a crying baby, people going out to the parking lot to smoke and extremely squeeky doors from the room beside us. Needing some upgrades too, peeling paint in the bathroom, and room smelled awful. The beds are really comfortable though and Heather, the Customer Service Manager, was very friendly and helpful. With all the other hotels in the area, I would go somewhere else next time.

Posted by on 24 Aug. 2008

Was this review helpful to you?
3 out of 5

Nothing Spectacular, Much Newer Hotels to Choose from

We were in a room located in there tower on the 6th floor, on both the Friday & Saturday we were kept awake due to the music coming up from the nightclub below. At c/o ourselves and another room that also complained (they were on 5th floor) were both told that nobody has ever complained about the music from those floors. I was supposed to get a call from the manager, but a week later still no call.\nThere was a very cold draft coming from the outside wall, I actually thought the window was left open it was so cold and drafty, but it was closed. Rooms are looking very tired and showing their age.\nKids were able to be in the pool up until 11PM on Friday, but on Sat evening it was closed with no explanation.

Posted by on 23 Mar. 2008

Was this review helpful to you?
1 out of 5

Horrible Experience!

It was a disappointing stay. So called deluxe room faced parking lot. Standard room, squeaky beds. Access to pool horrible took kids down a long corridor only to find an arena that we had to cross through, not being warned that we needed shoes so we could cross a loading area, we had to step around broken glass and walk through dirt! Food from room service sat for hours outside of rooms. Could hardly sleep as we could hear the music from pub!

Posted by on 23 Apr. 2007

Was this review helpful to you?

About the DoubleTree by Hilton Hotel West Edmonton

Location 16615 109th Ave, Edmonton, AB T5P 4K8

Property Features

DoubleTree by Hilton Hotel West Edmonton offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. There are 15 meeting rooms available. The eco-friendly DoubleTree by Hilton Hotel West Edmonton also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. A complete renovation of DoubleTree by Hilton Hotel West Edmonton was completed in 2014. This 3.5-star Edmonton hotel is smoke free.

  • 238 guestrooms or units
  • 9 levels
  • 3252 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Edmonton, AB (YEG-Edmonton Intl.) (37.8 km / 23.5 mi)
  • Train station: Edmonton Station (8.6 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel West Edmonton offers 238 accommodations with laptop-compatible safes and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:00 AM and 10:30 AM.

DoubleTree by Hilton Hotel West Edmonton has a restaurant serving dinner only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: CAD 35 per day
  • Weight limit: 55 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 21 per person (approximately)
  • Pet fee: CAD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel West Edmonton
  • DoubleTree Hilton West Edmonton
  • DoubleTree By Hilton Hotel West Edmonton Alberta
  • DoubleTree by Hilton Hotel West Edmonton Hotel
  • DoubleTree by Hilton Hotel West Edmonton Edmonton
  • DoubleTree by Hilton Hotel West Edmonton Hotel Edmonton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing https://www.travelocity.ca/Edmonton-Hotels-DoubleTree-by-Hilton-Hotel-West-Edmonton.h437315-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.