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"It was great, I would stay there again, friendly people " More

By a verified traveller on Fri 27 Mar 2020

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Hotel Description

3.5-star hotel near Hawaii Convention Center, connected to a shopping center

In shopping district

Within a 10-minute walk of this Ala Moana hotel, you'll find Hawaii Convention Center and Ala Moana Center. Royal Hawaiian Center and Waikiki Beach are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the sauna, bar/lounge, and coffee shop.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 1115 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and hair dryers.

Kona Tower City View - Resort Fee Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$209* Per night/room 27 Oct. - 28 Oct.

Waikiki Tower Ocean View – Resort Fee Included

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Kona Tower Partial Ocean View – Resort Fee Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Waikiki Tower Partial Ocean View – Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

One-Bedroom Mountain View Suite – Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite - Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ala Moana Hotel ratings based on 45 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ala Moana Hotel

Everyone (24) Couples (2) Family (19)
5 out of 5
It was great, I would stay there again, friendly people

Posted by , from Guam on 27 Mar. 2020

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Comment from Hotel Management

27 Mar. 2020 by ME

Aloha and thank you for staying with us and we really appreciated your feedback and your experience with us especially in this world -wide difficult time. Now you are a part of our ohana (family)!! Looking forward to serving you in the near future again! Mahalo.

5 out of 5
I always love staying at Ala Moana Hotel. However, this time the air conditioning filter may have not been cleaned or changed. Or I may be allergic to the room I stayed in, but every time I entered the room I would have an allergy attack. Never happened before. And the room temperature was too cold even if I made the temperature go to 80 degrees.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by ME

Aloha and thank you for staying with us. We appreciate your feedback and we apologize about a inconvenience you experienced during this stay. Your concern will be shared to the indicated department and make it improve as soon as possible. We look forward to your next visit. Mahalo!

2 out of 5
This hotel is old and they need update their room. And their room is very small. The room I stay was OK, but the shower faucet had a problem. They sent people to repair it. It is very disappointed.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by ME

Aloha and thank you for staying with us and your feedback. We will address your concerns to the indicated departments. Mahalo.

3 out of 5
It is very, how can I say, when you see the rooms you think in the word AUSTERITY, very very very small rooms with nothing extra just the very plain and simple basic needs to cover, I'd rather prefer something different, it is workable if you are just looking to stay the night, take a shower and leave the room for outdoor activities, all those ingredients would make the perfect match

Posted by on 9 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by ME

Aloha and thank you for reviewing us and we appreciate your feedback. Mahalo!

3 out of 5

Posted by on 1 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by ME

Aloha! Thanks for staying with us. We appreciate your feedback!

3 out of 5
Nice but hard find information. Staff no very helpful

Posted by on 18 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by ME

Aloha and thank you for staying with us and we apologize that you were unhappy during your recent visit. To ensure your comfortable experience next time, we will improve your concerns. Mahalo!

4 out of 5
Within walking distance to a nice beach. Good service, next to the mall and restaurants.

Posted by , from NC on 14 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by ME

Aloha and thank you staying with us and your positive feedbacks. We wish you come back again. Mahalo!

3 out of 5

Posted by on 10 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by ME

Aloha and thank you staying with us and positive feedbacks. We wish you come back again. Mahalo!

4 out of 5

Posted by on 6 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by ME

Aloha and thank you for your stay and positive feedback. We wish you come back again. Mahalo!

4 out of 5
No hot tub at pool area. Toilet had low water pressure, kept clogging.

Posted by on 30 Nov. 2019

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Comment from Hotel Management

20 Dec. 2019 by ME

Thank you for staying with us and sharing your experience here. To ensure your comfortable stay in the future, we will bring up the issues to the indicated Department. We hope you coming back again. Mahalo!

Property Features

Ala Moana Hotel offers its guests an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Ala Moana Hotel. For a fee, parking is available. This 3.5-star Honolulu hotel is smoke free.

  • 1115 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • Built in 1970
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (13.2 km / 8.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ala Moana Hotel offers 1115 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Honolulu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Signature Prime Steak - Overlooking the ocean, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Starbucks - This restaurant serves light fare only. Open daily.

Plantation Cafe - This buffet restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22.50 per person (approximately)
  • Self parking fee: USD 30 per day (in/out privileges)
  • Valet parking fee: USD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ala Moana Hotel by Mantra
  • Ala Moana Honolulu
  • Ala Moana Hotel Mantra Honolulu
  • Ala Moana Hotel Honolulu
  • Hotel Ala Moana
  • Hotel Moana
  • Moana Hotel
  • Ala Moana Hotel Hawaii/Honolulu
  • Ala Moana Hotel Mantra
  • Ala Moana Mantra Honolulu
  • Ala Moana Mantra
  • Ala Moana Hotel Hotel
  • Ala Moana Hotel Honolulu
  • Ala Moana Hotel Hotel Honolulu
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.