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4.2 out of 5

"At check in we were assigned a room with 2 double beds, we had asked for a king and were told they were completely sold out and bed selection is not g ... " More

By a verified traveller on Sat 17 Feb 2024

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Hotel Description

Hotel near Hawaii Convention Center, connected to a shopping center in Honolulu

Ala Moana stay

Within a 10-minute walk of this Ala Moana hotel, you'll find Hawaii Convention Center and Ala Moana Center. Royal Hawaiian Center and Waikiki Beach are also within 2 miles (3 km).

Full-service spa, sauna

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. 2 coffee shops/cafes offer dining options, while a bar/lounge and a gym are also on site.

Kona Tower City View - Resort Fee Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $277* Per night/room 21 Apr. - 22 Apr.

Waikiki Tower Ocean View – Resort Fee Included

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Kona Tower Partial Ocean View – Resort Fee Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Waikiki Tower Partial Ocean View – Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Waikiki Tower 1 Bedroom Mountain View Suite - Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite - Resort Fee Included

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ala Moana Hotel by Mantra ratings based on 77 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ala Moana Hotel by Mantra

Everyone (37) Couples (12) Family (19)
1 out of 5

Posted by on 21 Feb. 2024

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1 out of 5

Posted by on 19 Feb. 2024

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5 out of 5

Posted by on 18 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Adam, Guest Experience Manager

Aloha Rochelle, mahalo for taking the time to rate your experience at the Ala Moana Hotel by Mantra! We're thrilled to see that you had a positive stay with us. Your feedback is greatly appreciated, and we hope to have the honor of welcoming you back for another enjoyable visit in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you again soon.

3 out of 5
At check in we were assigned a room with 2 double beds, we had asked for a king and were told they were completely sold out and bed selection is not guaranteed at their property, and most king rooms were assigned to airline crew. They told us we could check back the next day for a king room but once we check in we don’t want to go through the trouble of changing rooms so we just kept the double beds. The room we were given had a visibly dirty ice bucket, dusty fixtures in the bathroom, the faucet was not clean, and there was gray hair stuck to the wall. We called for the bathroom to be cleaned while we went out to dinner and all that was done was new towels dropped off. We called two more times before they finally replaced the dirty ice bucket. The faucet was cleaned but the dust and hair remained. At least half of the front desk staff I spoke to in person or on the phone were unfriendly and seemed uncaring of any issue I had. The parking lot was always very full, with $39 per night parking fees. The one thing I liked about this property is the convenience to walk over to Ala Moana center with a connecting walking bridge. But overall I would not stay here again.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Adam, Guest Experience Manager

Aloha, Christina Marie, and thank you for reviewing your stay; we're sorry to hear that your experience at the Ala Moana Hotel by Mantra did not meet your expectations. Providing exceptional service and ensuring our guests' comfort is our top priority, and we regret that we fell short during your stay. Please know that your feedback has been shared with our management team for further review and improvement. Please feel free to reach out to our team if you would like to discuss your experience in more detail. Mahalo for your kokua, and we hope to have the chance to welcome you back for a much-improved stay.

5 out of 5
I've stayed at this hotel 4 times in the past 18 months. I absolutely LOVE this hotel and staff. Their staff is so amazingly Friendly, courteous, Customer Service oriented and very accommodating to any requests you may have. You can be Assured each time I travel back to Honolulu, I'm staying at the Ala Moana hotel. Exceptional Hotel, Ocean views and room amenities. Two Thumbs UP!!!

Posted by , from ROANOKE on 31 Jan. 2024

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4 out of 5

Posted by on 14 Jan. 2024

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5 out of 5
I liked that the property was close to the main shopping center. I also like the breakfast buffet and the staff is so friendly. The food was fantastic too. What I didn’t like was some of the fitness equipment was outdated. The sit up stationary bike was rusting and filthy. The machines needs to be cleaned and maintained or update the machine so it keeps up with the other hotels.

Posted by on 2 Jan. 2024

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5 out of 5

Posted by on 22 Oct. 2023

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5 out of 5

Posted by on 19 Oct. 2023

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4 out of 5
Staff was very friendly. Tried to make arrangements for activities in the area but concierge was not able to. Was disappointed.

Posted by on 9 Oct. 2023

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About the Ala Moana Hotel by Mantra

Location 410 Atkinson Drive, Honolulu, HI 96814

Property Features

Ala Moana Hotel by Mantra offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. A fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Ala Moana Hotel by Mantra. For a fee, parking is available. This Honolulu hotel is smoke free.

  • 1085 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Meeting rooms
  • Built in 1970
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ala Moana Hotel by Mantra offers 1085 accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Honolulu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Signature Prime Steak - Overlooking the ocean, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Dada Salon, Spa & Cafe - Onsite café. Open daily.

Starbucks - This restaurant serves light fare only. Open daily.

Cafe 410 - This buffet restaurant serves breakfast only. Open daily.

Spa Services

  • Facial treatments
  • Massages
  • Hot stone massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24.50 for adults and USD 15 for children
  • Self parking fee: USD 39 per day (in/out privileges)
  • Valet parking fee: USD 49 per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ala Moana Hotel by Mantra
  • Ala Moana Honolulu
  • Ala Moana Hotel Mantra Honolulu
  • Ala Moana Hotel Honolulu
  • Hotel Ala Moana
  • Hotel Moana
  • Moana Hotel
  • Ala Moana Hotel Hawaii/Honolulu
  • Ala Moana Hotel Mantra
  • Ala Moana Mantra Honolulu
  • Ala Moana Mantra

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.