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"This was a back to back wkend stay for us. First wkend I was given a nice room on the fifteenth floor great stay. I loved the accommodations so I book ... " More

By a verified traveller on Tue 09 Jul 2019

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Hotel Description

3.5-star spa hotel near Royal Hawaiian Center

Oceanside stay

Within a 10-minute walk of this Waikiki hotel, you'll find Royal Hawaiian Center and Waikiki Beach. Also, Fort DeRussy Beach Park is within half a mile (1 km) and Ala Moana Center is within 2 miles (3 km).

Full-service spa, outdoor pool

A full-service spa and an outdoor pool are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the fitness center, poolside bar, and laundry facilities.

Free WiFi, refrigerators

In addition to LED TVs with cable channels, the 192 guestrooms offer free WiFi and refrigerators. Other amenities include free newspapers, free local calls, and hair dryers.

Silver Two Queen Bed

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$153* Per night/room 4 Dec. - 5 Dec.

Gold Ocean View Room Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Silver King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Gold Ocean View king Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Platinum Ocean View Terrace Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Gold Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel LaCroix ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel LaCroix

Everyone (9) Couples (1) Family (2)
4 out of 5

Posted by on 20 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Darwin Sahagun/Assistant Guest Experience Manager

Aloha Anonymous, Thank you for choosing the Hotel La Croix! We appreciate that you took the time to provide us with your valuable feedback. We look forward to having the opportunity to serve you again in the future.

3 out of 5
Parking fees were excessive $30.00/day. Everything else was great.

Posted by on 9 May 2019

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Comment from Hotel Management

9 May 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

5 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, Thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We are happy to hear you enjoyed your stay with us. We look forward to hosting you again in the near future! With Love & Aloha.

3 out of 5

Posted by on 10 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

3 out of 5

Posted by on 10 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

4 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

5 out of 5
This was a back to back wkend stay for us. First wkend I was given a nice room on the fifteenth floor great stay. I loved the accommodations so I booked a second stay for next weekend given a 3rd floor room next to the pool where I imagined there would lotsa fun & noise. I accepted the room I mentioned it to supervisor Naoki who upgraded us to the awesome penthouse. Unfortunately for the second day we were moved out of penthouse to the sixth floor which was very comfortable but not as special as the La Croix penthouse. The theme In this hotel is Love and Aloha, give the props to the team who thought of this theme as it certainly reflected in the aura of the staff and this establishment. Mahalo to Lily for her smooth transition to the second day accommodations.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, Thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We are happy to hear you enjoyed your stay with us. Thank you for recognizing Naoki and Lily, they are both outstanding and we are so blessed to have them as part of our team. We look forward to hosting you again in the near future! With Love & Aloha.

3 out of 5
The room was clean and the bed was comfortable. I was put on the 4th floor with the pool and right across from the elevator.. The room was noisy from people playing at the pool in the evening, the staff cleaning the pool at 7 am and chatting. Also the tourist buses stopped right outside the window and made loud announcements until 9:30pm.

Posted by on 16 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

5 out of 5
Liz at reception was an absolute pleasure We had just flown a night flight from Las Vegas and were desperate for some sleep she let us check in early which was a first for us as we had been traveling for over a month and were exhausted Very lovely hotel in a fantastic location will definitely come back and stay here again Thank you

Posted by on 17 Dec. 2018

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Comment from Hotel Management

18 Dec. 2018 by Darwin Sahagun / Night Auditor

Aloha Anonymous, thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We are happy to hear you enjoyed your stay with us. Mahalo for recognizing Liz who is an amazing member of our incredible team. We look forward to hosting you again in the near future! With Love & Aloha.

3 out of 5
When I booked the room it said queen size bed and it wasn't. The room was so small I had trouble putting my luggage and myself in the room.

Posted by on 2 Jul. 2018

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Comment from Hotel Management

23 Jul. 2018 by Pearl- Guest Experience Assistant Manager

Aloha Anonymous, I am sorry to hear that your stay with us was not up to standard. Thank you for taking the time to share your valuable feedback with us. We hope that you will give us another chance to host you again in the near future. Love & Aloha

Property Features

Hotel LaCroix offers its guests a full-service spa, an outdoor pool, and a spa tub. You can enjoy a drink at the pool bar. A free manager's reception is offered on select days. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A children's pool, a fitness center, and a sauna are also featured at the business-friendly Hotel LaCroix. Parking is available for a fee. This 3.5-star Honolulu hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 17 levels
  • Bar by the pool
  • Manager's reception (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (14.8 km / 9.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel LaCroix offers 192 accommodations with safes and complimentary newspapers. 55-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Honolulu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • LED television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on select days.

Spa Services

  • Sauna in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Pet Policy

  • Pets: USD 100 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is TA-092-308-0704-01. This property accepts credit cards, debit cards, cash, and mobile payments. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • UnionPay
  • State tax ID - TA-092-308-0704-01
  • Staffed front desk
  • Mobile payments
  • Apple Pay
  • Google Pay
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Resort fee: USD 34.42 per accommodation, per night

The resort fee includes:

  • Spa tub access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • Lending library access
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2 and USD 7 per person (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day
  • A facilities fee includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Hotel
  • Gateway Hotel Waikiki
  • Gateway Waikiki
  • Gateway Waikiki Hotel
  • Hotel Waikiki Gateway
  • Waikiki Gateway
  • Hotel Croix Waikiki
  • Hotel La Croix Hawaii/Honolulu
  • Waikiki Gateway Hotel Hawaii/Honolulu
  • Hotel Croix
  • Croix Waikiki
  • Hotel LaCroix
  • LaCroix Waikiki
  • Hotel La Croix Waikiki
  • Hotel LaCroix Hotel
  • Hotel LaCroix Honolulu
  • Hotel La Croix Waikiki
  • Hotel LaCroix Hotel Honolulu

You should know

  • Pool access available from 10:00 AM to 7:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.