OUTRIGGER Waikiki Beach Resort

4.0 star property
4-star beachfront resort near International Market Place, connected to a shopping center

Choose dates to view prices

Photo gallery for OUTRIGGER Waikiki Beach Resort

Exterior
Property video
Terrace/patio
View from room
Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Parking available

Explore the area

View in a map
2335 Kalakaua Ave, Honolulu, HI, 96815
  • Place, International Market Place
    ‪1 min walk‬
  • Place, Royal Hawaiian Center
    ‪5 min walk‬
  • Place, Waikiki Beach Walk
    ‪7 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪17 min drive‬

Room options

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, City View

8.2 out of 10
Very good
(42 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Mobility Accessible, City View

9.0 out of 10
Wonderful
(24 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(95 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed, City View

9.0 out of 10
Wonderful
(37 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds, Oceanfront

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Mobility Accessible, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(41 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Mobility Accessible, Ocean View

9.0 out of 10
Wonderful
(13 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(80 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Partial Ocean View

8.8 out of 10
Excellent
(50 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Partial Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Partial Ocean View

8.4 out of 10
Very good
(55 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed, Partial Ocean View

8.4 out of 10
Very good
(9 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Club Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Club Room, 2 Double Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Oceanfront

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Oceanfront

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(24 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Club Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Partial Ocean View

9.4 out of 10
Exceptional
(6 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Club Room, 2 Double Beds, Partial Ocean View

8.4 out of 10
Very good
(15 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 Queen Bed, Partial Ocean View

8.4 out of 10
Very good
(7 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Room, 1 Double Bed, City View

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Suite, 1 Queen Bed, Oceanfront

  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Room, 1 Queen Bed, Mobility Accessible, City View

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Club Suite, 2 Bedrooms, Oceanfront (2 King Beds)

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Club Room, 2 Bedrooms, Oceanfront (2 King Beds)

  • Beach view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Room, 1 King Bed, Oceanfront

9.0 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Oceanfront (Diamond Head)

8.6 out of 10
Excellent
(9 reviews)
  • Beach view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Club Room, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Honolulu

Beachside getaway.You'll be steps from International Market Place and within a 10-minute walk of Royal Hawaiian Center with a stay at this Waikiki resort. Also, Waikiki Beach Walk is within half a mile (1 km) and Honolulu Zoo is within 2 miles (3 km).

What's nearby

  • International Market Place - 1 min walk - 0.1 km
  • Waikiki Beach - 2 min walk - 0.2 km
  • Royal Hawaiian Center - 5 min walk - 0.5 km
  • Waikiki Beach Walk - 7 min walk - 0.6 km
  • Honolulu Zoo - 12 min walk - 1.0 km

Getting around

  • Hālaulani / Leeward Community College Station - 25 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 33 min drive

Restaurants

  • ‪Shorefyre International Marketplace - ‬2 min walk
  • ‪Duke's Waikiki - ‬1 min walk
  • ‪Skybox Taphouse - ‬3 min walk
  • ‪The Cheesecake Factory - ‬1 min walk
  • ‪Maui Brewing Co. Waikiki - ‬1 min walk

About this property

OUTRIGGER Waikiki Beach Resort

4-star beachfront resort near International Market Place, connected to a shopping center
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Have fun in the sun at OUTRIGGER Waikiki Beach Resort with summer activities like surfing/body boarding, snorkeling, and rowing/canoeing.

There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 bars/lounges. Public spaces have WiFi for a fee. This beach resort also offers an outdoor pool, a garden, and a terrace. For a fee, parking is available.

This 4-star Honolulu resort is smoke free.

  • 524 guestrooms or units
  • 17 levels
  • 4 dining venues
  • 2 bars on the beach
  • 3 bars or lounges
  • Meeting rooms
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Nightclub
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
OUTRIGGER Waikiki Beach Resort offers 524 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished lanais. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Covered valet parking on site (USD 62.83 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 29 for adults and USD 17 for children
  • 2 beach bars
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • Art gallery
  • Bicycle storage
  • Bodyboard
  • Designer stores
  • Nightclub
  • Outdoor pool
  • Paddleboard
  • Rowing/canoeing
  • Shopping mall
  • Snorkeling
  • Surf lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 27-inch smart TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from March 2 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms

Alternate facilities are located offsite and include:

  • Health club

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 115.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 59.36 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Fitness center access
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 29 for adults and USD 17 for children
  • Covered valet parking fee: USD 62.83 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 115.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-023-408-4352-01
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is TA-023-408-4352-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number 260020170000

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Outrigger Beach
Outrigger Beach Hotel
Outrigger Beach Hotel Waikiki
Outrigger Waikiki Beach
Waikiki Beach Outrigger
Outrigger Waikiki Beach Resort
Outrigger Resort
Outrigger Honolulu
Outrigger Waikiki On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Waikiki Beach Resort Hawaii/Honolulu
Outrigger Honolulu
Honolulu Outrigger
Honolulu Outrigger
Outrigger Waikiki Beach Resort Hawaii/Honolulu
Outrigger Hotel Honolulu
The Outrigger Waikiki on the Beach
Outrigger Waikiki Beach
OUTRIGGER Waikiki Beach Resort Resort
OUTRIGGER Waikiki Beach Resort Honolulu
OUTRIGGER Waikiki Beach Resort Resort Honolulu

OUTRIGGER Waikiki Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2303 out of 3434 reviews
Rating 8 - Good. 699 out of 3434 reviews
Rating 6 - Okay. 287 out of 3434 reviews
Rating 4 - Poor. 91 out of 3434 reviews
Rating 2 - Terrible. 54 out of 3434 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2026

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice spacious room, staff were super friendly and helpful, great location, awesome restaurants.
Stayed 6 nights in Dec 2025

6/10 Okay

Raju

Room
Stayed 2 nights in Dec 2025

6/10 Okay

Lily

Travelled with partner
Liked: Cleanliness, amenities
The location and the staff are awesome. This is our third time visiting O’ahu and it is great to just be able to walk right onto the beach. Please be mindful that it can get really noisy at night. We asked for a higher floor but for 2 out of the 7 nights, it was pretty loud where our sleep was significantly disrupted. Overall, we prefer a more quiet location.
Taken right downstairs of the hotel. Right on Waikīkī beach.
Sunset at Waikiki beach. Basically right downstairs from the hotel lobby.
Stayed 7 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms, friendly staff. Very quick and convenient vallet parking.
Stayed 2 nights in Jan 2026

6/10 Okay

Lucia

Travelled with family
Disliked: Amenities, property conditions & facilities
The location is the best part of this hotel right in the heart of Waikiki with easy beach access, tons of shopping, and plenty to do. Very convenient, especially if you want to be in the middle of everything. I stayed here with my parents and nephew, and we had two rooms. Unfortunately, both felt dated and quite small for the price. Our rooms were directly under Duke’s, and between the live music and constant street traffic, it was very loud. The pool was also small and didn’t feel very relaxing. Overall, the location is great, but the noise, outdated rooms, and tiny pool made the stay less enjoyable. I personally prefer quieter, more resort-style properties like Aulani or Hilton Hawaiian Village
Stayed 2 nights in Jan 2026

10/10 Excellent

Mikiko

Stayed 5 nights in Dec 2025

8/10 Good

Hui

Liked: Cleanliness
Enjoyed the stay
Stayed 5 nights in Dec 2025

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness
Central location of Waikiki. Direct beach access. Cannot ask more!! We enjoyed our stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Jocelyn

Stayed 5 nights in Dec 2025

10/10 Excellent

jacquelyn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly. Room was so clean. Everything was amazing!
Stayed 3 nights in Jan 2026

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Even our "city view" room had a sliver of ocean viewable from the lovely, breezy balcony. The property is a little bit dated - my one gripe is that the mattresses needed to be replaced (my bed was quite saggy in the middle). However, it was well appointed, spotlessly clean, and run by a friendly and professional staff. We also appreciated the in-room safe, self-serve laundry facilities, pool/beach towel service, and high-quality (if a bit pricey) breakfast options at the Hula Grill downstairs. And the location right on the beach, mere blocks from anything you could need, was impossible to beat. If I am able to return to Waikiki, I will attempt to book my stay here!
Stayed 8 nights in Dec 2025

10/10 Excellent

Kimberly

Stayed 7 nights in Dec 2025

6/10 Okay

Ryan

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2025

6/10 Okay

Lucia

Travelled with partner
Liked: Cleanliness
I was disappointed with the room. It felt very old and outdated. Several of the electrical outlets barely worked, which was frustrating, and having a refrigerator in the bathroom was strange and unpleasant. Overall, the room was basic at best and definitely did not match the price. That said, the location is the biggest highlight. The hotel is truly in the heart of Waikīkī. You can walk everywhere, and the restaurants, nightlife, and beach access are excellent. The on-site dining and surrounding area are lively and convenient. If you care more about location and atmosphere than room quality, this hotel might work. But if a modern, comfortable room matters to you, this may not be the choice for you.
Stayed 1 night in Jan 2026

10/10 Excellent

Natalya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love Outrigger. We stay here many times.
Stayed 7 nights in Dec 2025

8/10 Good

Luminita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean , staff awesome, just very noisy from the street. Maybe new windows with soundproof will be ideal.Otherwise we loved everything.
Stayed 5 nights in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness
Stayed 4 nights in Dec 2025

6/10 Okay

Susan Corinne

Travelled with family
Liked: Cleanliness, amenities
Staff were great especially housekeeping. Room was good. Beds were comfortable. Rooms are a bit dated and could use a refresh. Beach is wonderful. My real complaint was the location of my room. Yes I did choose city view because I booked 2 rooms and I wanted to save a bit of money. But it is very noisy on this side of hotel. Street noise-cars racing down Kalākaua Ave and general party noise. (Christmas season). Also our room was at the very end facing Cheesecake Factory, and the Royal Hawaiian hotel seemed to be dumping garbage 2-3 times during the night. Dumping steel and such. So much for their noise bylaw. We did let the manager at Outrigger know and they gave us a small discount on both rooms. Also, I booked 2 exact rooms but my kids room was definitely bigger than mine.
Stayed 8 nights in Dec 2025

6/10 Okay

Alan

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice location on the beach, very friendly staff, good food in both restaurants, our issue was with the nightly noise on the street, (our room was close to the street side) our room, (especially the bathroom) was fairly small, housekeeping did an excellent job, (room was very clean).
Stayed 6 nights in Dec 2025

4/10 Poor

Lina

Disliked: Amenities, property conditions & facilities
Here is a rewritten version that sounds calmer, clear, and personal while keeping the details and seriousness of your experience: No plans to return. The check-in experience at this resort was very disappointing. We arrived at 11:30 p.m. after a long flight and waited patiently to be acknowledged. There was no greeting, no eye contact, and no sense of being welcomed. Of the three receptionists present, only one was assisting a guest while the other two were chatting or staring at their computers with their heads down for about 20 minutes. When my husband approached one of them, he simply pointed him toward another receptionist and walked away. That staff member then ignored him. When I stepped forward, I was finally asked if I needed help. We had to politely approach multiple staff members just to receive assistance. There was no smile, no explanation of the resort facilities or activities, and no effort to make us feel comfortable. After handing us the room cards, the staff member said nothing further and immediately looked down, focusing on his own tasks. We felt ignored rather than welcomed. This interaction was very upsetting, as I have never experienced such a cold and unprofessional check-in at any hotel before. The room itself was also disappointing. There was an unpleasant, old smell coming from the air conditioner. Even worse, the room faced a back area of the hotel with loud noise at night from loading trucks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Maria, Anaheim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really nice hotel and amazing beach. Staff was very friendly, all of them!
“partial” ocean view from our lanai was gorgeous
Stayed 3 nights in Dec 2025

8/10 Good

NaYoung

Stayed 5 nights in Dec 2025

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice. Location is perfect
Stayed 4 nights in Dec 2025