A stay at this Waikiki hotel places you steps from Honolulu Zoo and within a 10-minute walk of Waikiki Beach. Royal Hawaiian Center and Waikiki Beach Walk are also within 2 miles (3 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.
Queen Kapiolani Hotel ratings based on 21 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Queen Kapiolani Hotel
Everyone (6)Couples (6)Family (11)
5 out of 5
Conveniently located to Waikiki Beach and many other tourist shops. Great for a short stay!
Posted by ROBERT, from OKLAHOMA CITY on 1 Jun. 2022
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Comment from Hotel Management
10 Jun. 2022
by Guest Experience Manager
Thank you for sharing your feedback and we are excited to hear you enjoyed your stay!
3 out of 5
The views of Diamond Head were wonderful. The room (single king/DH x ocean view) had all the basic kitchenette x bath infrastructure most of us would need. EXCEPT >
We were in room 518, above the DECK., and man was it LOUD. I wouldn't book in that room stack until ?? maybe 8th or 9th floor, unless you too are a loud and obnoxious drunk. The live music ('til 9) was nice, but when it was done someone walks over and cranks recorded music. Oh boy.
The Po' Boy I had at happy hour was an insult to Po' Boys all over lou/see/ah/nah. Should have sent it back.
I hate it when hotels hide their 'resort fees' as seperate from their room charges, and the QK is big on that. Just be honest about costs man.
Interestingly, our floor slab tilted toward Diamond Head a bit, glad it's not in the 'Shake Aware' Seattle Basin!
Posted by GLENN, from SEATTLE on 9 Apr. 2022
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Comment from Hotel Management
9 Apr. 2022
by Guest Experience Manager
Mahalo for sharing your feedback and we are happy to hear that you had enjoyed the views of Diamond Head. Your comments will be shared with the management team for future improvements. Warmest Mahalo.
5 out of 5
Absolutely loved this hotel. The view from our balcony was on a spiritual level. If I ever went back I would try to get this hotel and this penthouse room. The staff was always nice and welcoming. Housekeeping keep everything super clean. We did have issues with the restaurant/room service. The Deck restaurant had good breakfast with great staff but,....... the evening staff (bartenders) were not up to the task. My fiancee and I both had stomach issues after a meal there. And way understaffed to do roomservice.
Posted by a verified traveller on 25 Jul. 2021
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Comment from Hotel Management
26 Jul. 2021
by Guest Experience Manager
Thank you for sharing your feedback. We are happy you enjoyed your stay and will be sure to share your comments regarding the restaurant service and food with Management for future improvements. Mahalo
5 out of 5
This hotel had a more laid back feel and was across the street from the beach. The zoo is also across the street and there are good places to eat and shop.
Posted by a verified traveller on 17 Jul. 2021
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Comment from Hotel Management
18 Jul. 2021
by Guest Experience Manager
Thank you for your feedback, we are excited to hear that you enjoyed your stay and hope to welcome you back soon!
4 out of 5
Posted by a verified traveller on 25 Jun. 2021
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Comment from Hotel Management
5 Jul. 2021
by Guest Experience Manager
Thank you for sharing your feedback.
5 out of 5
The place was awesome always clean and very pleasant friendly staff I would definitely recommend it and I will definitely go back again.
Posted by a verified traveller on 21 Apr. 2020
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Comment from Hotel Management
17 May 2020
by Guest Experience Manager
Thank you for sharing your feedback with us and we are glad you enjoyed your stay!
5 out of 5
Posted by a verified traveller on 3 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by Guest Experience Manager
Thank you for sharing your rating with us and we are glad you enjoyed your stay!
4 out of 5
Good location and value. Recently renovated rooms and common areas were well done. Room was unfortunately next to elevator shafts
Posted by Ken, from Missouri on 18 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Assistant Guest Experience Manager
Thank you for sharing your feedback with us and we sincerely apologize for your inconveniences. Your comments will be shared with our Management team to ensure service is improved upon moving forward.
4 out of 5
Staff was friendly. Loved the open air lobby concept. Close proximity to east end of Waikiki Beach and shopping. Good amenities such as pool, restaurant, bar, coffee bar. You might want to clarify extra charges such as hospitality and valet since these will add up on top of nightly room charge. Easy access to public transportation such as trolleys and buses that you can do activities without a car. The big negative was the homeless camping on most of the public picnic tables and benches where the tourist would normally be. There was a stinch in areas that have obviously be used as an outhouse.
Posted by RoseI on 15 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Assistant Guest Experience Manager
Thank you for sharing your feedback with us and we sincerely apologize for your inconveniences. Your comments will be shared with our Management team to ensure service is improved upon moving forward.
4 out of 5
Great location and clean. The property is nice but not 4 star by any means.
Posted by a verified traveller on 9 Feb. 2020
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Comment from Hotel Management
11 Feb. 2020
by Assistant Guest Experience Manager
Thank you for sharing your feedback with us and we are glad you enjoyed your stay!
Queen Kapiolani Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Queen Kapiolani Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Honolulu hotel is smoke free.
315 guestrooms or units
19 levels
Deli
Terrace on the roof
Conference center
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Gift shop
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wireless internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
, Parking (limited spaces)
Transport
Parking: Valet parking available for a surcharge
Room Amenities
Queen Kapiolani Hotel offers 315 accommodations with safes and hair dryers. 49-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Honolulu hotel provides wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) for a surcharge.
Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
LCD television
Cable channels
Refrigerator
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board available
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
DECK. Bar & Grille - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 55 per day.
Free cribs (infant beds)!
Pet Policy
Pets: USD 250.00 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 50 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
The mandatory fee covers porterage to all groups, including reservations that meet the following conditions: a minimum of four rooms traveling together arriving at the hotel on the same arrival date and departing on the same departure date and; departing from the same originating destination and ending at the same originating destination; and arriving on the same arriving flight and departing on the same departing flight.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-207-956-5824-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Service animals not allowed
Pets Allowed-Specific Rooms Only
Number of children who can stay free - 3
Debit cards
State tax ID - TA-207-956-5824-01
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 100.00 per stay
Additional fee: USD 8.50 per person, per stay
Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
Pool access
Beach loungers
Beach towels
Fitness center access
Business center/computer access
Internet access
Phone calls
In-room safe
Additional inclusions
Wired Internet access (may be limited)
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: USD 25 per person (approximately)
Fee for in-room wireless Internet: USD 47.18 per night (rates may vary)
Valet parking fee: USD 50.00 per day (in/out privileges)
Pet fee: USD 250.00 per accommodation, per stay
Rollaway bed fee: USD 55 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Kapiolani
Hotel Queen Kapiolani
Kapiolani Hotel
Kapiolani Queen
Kapiolani Queen Hotel
Queen Kapiolani
Queen Kapiolani Honolulu
Queen Kapiolani Hotel
Queen Kapiolani Hotel Honolulu
Queen Kapiolani Hotel Hawaii/Honolulu
Queen Kapiolani Hotel Hotel
Queen Kapiolani Hotel Honolulu
Queen Kapiolani Hotel Hotel Honolulu
You should know
Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
