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"Travelocity spelled my name wrong backwards good thing the front desk lady knew how to fix it " More

By a verified traveller on Sat 27 Jul 2019

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Hotel Description

3.5-star hotel near Menil Collection

Heart of Houston

Your stay at this Greenway Plaza-Upper Kirby hotel places you within 3 miles (5 km) of Menil Collection and Houston Natural Science Museum. Children's Museum of Houston and Houston Zoo are also within 3 miles (5 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour health club and perks like free WiFi and a free area shuttle.

Free WiFi, comfy beds

The 354 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$132* Per night/room 27 Mar. - 28 Mar.

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (MOBILITY)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Houston River Oaks ratings based on 53 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Houston River Oaks

Everyone (8) Business (1) Family (1)
5 out of 5
Travelocity spelled my name wrong backwards good thing the front desk lady knew how to fix it

Posted by on 27 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by GM

I'm glad she was able to help out with the situation, thnk you for staying with us.

1 out of 5
It was old, rusty in areas, the bathroom was not clean, the tub was rusting at the drain and it just felt, overall, shabby.

Posted by on 13 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by GM

I apologize your stay was met with these issues. Thank you for bringing it to our attention.

5 out of 5
Bad bar hours. Bar understaffed. Short room service hours. Restaurant was fair.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by GM

Thank you for your feedback, I will certainly address with the team.

1 out of 5
I checked into my room, placed my food on the counter, got in the shower and thought I was ready to end my day. However, upon exiting the shower, I noticed "roaches" on my food. I quickly dressed and called the front desk. They weren't the least bit concerned, and did not offer to assist in finding a new property. I checked out and got my receipt, and they submitted for a refund from Travelocity. I had to find my own hotel, and pay more money. I will NEVER stay at the property again!!! Customer service is lacking, and concern for guest is horrible.

Posted by on 13 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by GM

I'm so sorry you had this situation occur. Please contact me so I may discuss further.

1 out of 5

Posted by on 13 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by GM

I apologize that we missed the mark with your stay. Thank you for letting me know.

5 out of 5
clean and friendly staff loved the location and a great price

Posted by on 11 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by GM

Thank you for the great review. Safe Travels

3 out of 5

Not fancy, but clean

Hotel rooms are run down. Carpet is old, furniture is abused. However, location was good for us, it was clean and the bed was comfortable.

Posted by on 20 Aug. 2018

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Comment from Hotel Management

21 Aug. 2018 by GM

Thank you for your feedback, we appreciate it.

1 out of 5

everything was horrible

Pros: everything was horrible
Cons: everything was horrible
Location: everything was horrible
everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible

Posted by on 21 Aug. 2017

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Comment from Hotel Management

23 Aug. 2017 by Debbie

I am sorry that you were not happy with my hotel. It is hard to make things better when no details are provided. I will share with my team. Thanks, Debbie

4 out of 5

Very Good Choice

Brought my mother in from Phoenix for two nights, the location is great from a traffic and safety viewpoint, the hotel, room, and staff were terrific and accommodating. I travel frequently and don't write many reviews but feel if you are headed to Houston, you should give this serious consideration.

Posted by , from Houston on 13 Aug. 2016

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Comment from Hotel Management

17 Aug. 2016 by Debbie

Hello Tim and thank you for a very nice review. Glad that you enjoyed and hope you will return soon! Best regards, Debbie

4 out of 5
The elevators were reportedly creepy but I found them no more creepy than your average creeky, marble and faux wood clad elevators. The security bar was broken in our room but the deadbolt functioned fine. The in room fridge was hilariously loud, especially considering it couldn't keep a beer cold. We unplugged it so it wouldn't wake the neighbors. Overall, it was clean and easy to get in and out of. I would stay again despite the few complaints I stated.

Posted by , from Houston Tx on 1 Feb. 2016

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Comment from Hotel Management

10 Feb. 2016 by Debbie

Hello Brittan and thanks for the 4 star review. Please come back and see us again! Best regards, Debbie

About the Crowne Plaza Houston River Oaks

Location 2712 Southwest Fwy, Houston, TX 77098

Property Features

Crowne Plaza Houston River Oaks offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 11 meeting rooms available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Houston River Oaks. A free area shuttle within 3.00 mi is available. Parking is available for a fee. This 3.5-star Houston hotel is smoke free.

  • 354 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston, TX (HOU-William P. Hobby) (22 km / 13.7 mi)
  • Train station: Houston Station (9.5 km / 5.9 mi)
  • Property shuttles: Free area shuttle within 3.00 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Houston River Oaks offers 354 air-conditioned accommodations with safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Houston River Oaks has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.95 per person (approximately)
  • Self parking fee: USD 12.00 per day (in/out privileges)
  • Valet parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Houston River
  • Crowne Plaza Houston River Oaks
  • Crowne Plaza Oaks Houston
  • Crowne Plaza River Houston
  • Crowne Plaza River Oaks
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  • Crowne Plaza River Oaks Hotel Houston
  • Crowne Plaza River Oaks Houston
  • Houston Crowne Plaza
  • River Oaks Crowne Plaza Houston
  • Crowne Plaza Houston River Oaks Hotel Houston
  • Crowne Plaza Houston River Oaks Hotel
  • Crowne Plaza Houston River Oaks Hotel
  • Crowne Plaza Houston River Oaks Houston
  • Crowne Plaza Houston River Oaks Hotel Houston

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Houston-Hotels-Crowne-Plaza-Houston-River-Oaks.h28060-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.