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"Garden view rooms are great because close to everything. However, 3 restaurants that don't offer a lot of variety. Food was tasty " More

By a verified traveller on Fri 23 Aug 2019

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Hotel Description

3.5-star beachfront property near El Palmar Beach

On the beach

Within a 10-minute walk of the property, you'll find El Palmar Beach and Magic World Aquapark. Also, Delfiniti is within half a mile (1 km) and Ixtapa Golf Course is within 2 miles (3 km).

All-inclusive

This property features 3 restaurants, 3 outdoor pools, and a 24-hour health club. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Relax with a drink at the poolside bar and enjoy perks like free self parking.

Free WiFi, plasma TVs

In addition to plasma TVs with cable channels, the 431 guestrooms offer free WiFi and room service. Free bottled water, hair dryers, and safes are also available.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$199* Per night/room 14 Jun. - 15 Jun.

Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Resort Ixtapa All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Resort Ixtapa All Inclusive

Everyone (4) Couples (1) Family (4)
4 out of 5
Garden view rooms are great because close to everything. However, 3 restaurants that don't offer a lot of variety. Food was tasty

Posted by on 23 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Jessica Cruz

Thank you for your comments!

3 out of 5
Food was good. Staff was not friendly, expected a better customer service.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

7 Aug. 2019 by CBracamonte

Estimado Cliente, Gracias por su comentario, para nosotros es muy importante saberlo para llevar a cabo las acciones necesarias y continuar mejorando nuestra marca.

4 out of 5
Los shows eran bien simple no había tanta energía de bailar o de fiesta

Posted by on 23 Jul. 2019

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4 out of 5
laagua enla alberca no estaba limpia noselemirava elpizo

Posted by on 12 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by CBracamonte

Estimado Cliente, Muchas gracias por su valoración Nos es grato saber que disfrutó su estadía Ixtapa. Así que valoramos sus comentarios. Esperamos que nos visite nuevamente.

4 out of 5
The Hotel was very comfortable and clean. The staff was always friendly and attentive. Food was always good. Great selection. Although food dishes were not usually labeled in English, we could usually figure out what they were. One negative aspect was one of the two elevators was not working during out stay. Frequently the elevator was full and we would have to wait till its next run, hoping it would have space the next time. We had to take the stairs on more than one occasion.

Posted by , from DesPlaines , IL on 1 Oct. 2018

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Comment from Hotel Management

17 Oct. 2018 by CBracamonte

Dear Carol, Dear… Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

3 out of 5
Food was the same every day, and same both venues, not very good. Bars not open till 11am, no bloody Mary with breakfast, sport bar not open till 7pm only place to get a drink was at kids pool ?? Very strange

Posted by on 17 Jan. 2018

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Comment from Hotel Management

19 Jan. 2018 by cristina_bracamontes

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

3 out of 5

my stay

Pros: the room and the staff
Cons: pool bar and the food
Location: everything is really close
the room was clean ,the staff was always ready to help, but there are big problems at the pool bar a person had to fight to get a drink because the kids were sitting or messing around, so had a hard time to get a drink. also the food was possibly the worst I have had a resort of this kind. and for that I would not go back to this hotel. i would try a different hotel resort because I have visited this area for four years

Posted by , from minnesota on 3 Mar. 2017

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Comment from Hotel Management

6 Mar. 2017 by CBracamonte

Dear mike, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, we’re sorry we fell below your expectation. We will look into these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, The General Management

About the Holiday Inn Resort Ixtapa All Inclusive

Location Boulevard Ixtapa, Lote 2, Ixtapa, GRO 40884

Property Features

Holiday Inn Resort Ixtapa All Inclusive offers its guests 3 outdoor swimming pools and a 24-hour health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this property measures 907 square feet (84 square meters) and includes a conference center. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Resort Ixtapa All Inclusive. Free self parking and valet parking are available. This 3.5-star Ixtapa property is smoke free.

  • 431 guestrooms or units
  • 3 dining venues
  • 4 conference rooms
  • 907 sq ft of conference space
  • 84 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) (17.9 km / 11.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Holiday Inn Resort Ixtapa All Inclusive offers 431 accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ixtapa property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Isla - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frutas y Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La terraza - This restaurant specializes in international cuisine and serves dinner only.

Onsite venue #4 - sports bar.

Onsite venue #5 - bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures

Hotel Names

  • Holiday Inn Resort Ixtapa All Inclusive
  • Holiday Ixtapa All Inclusive
  • Holiday Inn Ixtapa All Inclusive
  • Holiday Inn Ixtapa
  • Ixtapa Inclusive Inclusive
  • Holiday Inn Resort Ixtapa All Inclusive Ixtapa
  • Holiday Inn Resort Ixtapa All Inclusive All-inclusive property
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.