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"The beach and sunsets were amazing. Do not miss the sunsets!!! They are therapeutic with a glass of wine. Rooms were fairly large and clean. Fridge wa ... " More

By a verified traveller on Mon 02 Apr 2018

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Hotel Description

4-star all-inclusive property near El Palmar Beach, connected to a shopping center

On the beach

Within a 10-minute walk of the property, you'll find El Palmar Beach and Magic World Aquapark. Also, Delfiniti is within half a mile (1 km) and Ixtapa Golf Course is within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor tennis courts are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the outdoor pool and free perks like buffet breakfast and free self parking.

Comfy beds, WiFi

Boasting comforts like memory foam beds and down comforters, the 285 guestrooms also offer furnished balconies and LCD TVs with satellite channels. Other amenities include iPod docks, WiFi, and DVD players.

Deluxe Double Room, 2 Double Beds, Partial Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$230* Per night/room 13 Dec. - 14 Dec.

Sun Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Deluxe Ocean View Two Double Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sun Club Family Connecting Ocean Front

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Connecting Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Everyone (1) Couples (1)
3 out of 5
The beach and sunsets were amazing. Do not miss the sunsets!!! They are therapeutic with a glass of wine. Rooms were fairly large and clean. Fridge was filled daily with drinks(Beer, Pop and Water) included. Mattress was not very good but okay after cocktailing all day. The additional security latch on our room was broken but we always felt safe. Plenty of security. Tipping everyone became a pain in the ass for an all inclusive. Found out drinks could be stiffened up about 3 days into the trip. Ask for extra if you like strong drinks.

Posted by , from Minnesota on 2 Apr. 2018

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Comment from Hotel Management

2 Apr. 2018 by General Manager

Dear Tim, We would like to thank you for your time to post a review and for your recent visit at our resort. Also, we want to thank you for giving us your remarks, this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Jesús Garcia General Manager

2 out of 5

Professional practices should be customer consciou

Pros: My experience blurred my 10 day stay
Cons: I do not know? It was humiliating and frustrating
Location: Irrelevant
Barely ok for the cost. Great facilities and room cleanliness. Good food but very lo cuality drinks. Perhaps more concerning is their affiliation with timeshare... Or whatever similar companies. They allow and support their affiliates to set them up with their luring, no pressure program presentation of 90 minutes. Who, after 4 hours of talkin going from different rank sales people can no respect their commitment and drill on pressure to finally end up degrading the customer with "all you care about is the promotion prize and now you don't allow us to complete out transaction and we are not getting out bonus...bla bla" feeling humiliated we signed off on the luring prize of $100.00 credit to use in the resourt. No client should endure that kind of pressure when we work hard to save for vacation. That incident put a big stain in our time in that location. I felt I should have put an official complain with the hotel manager but I assumed that they provably were all in the dealing and voted against. I am still very upset about it and regret not having done something to protect other customers from humiliation. My spa experience could have been better. Therapist pregnant and massage was very light.

Posted by , from san fransico bay area on 31 Jul. 2017

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Comment from Hotel Management

2 Aug. 2017 by General manager

Dear Eddy, Thank you very much for your comments about us, we appreciate the time that you took to let us know your experience in our resort. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our club vacational service. We sincerely hope to welcome you on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve. Sincerely, Jesús García General Manager

5 out of 5

This was our 6th time to Dorado. The staff say "welcome home" when we arrive. It truly feels that way.

Pros: Free breakfast, Close restaurants, hotel staff are are great!
Cons: pool bars ran out of beer and drinks several times
We could see the improvements made from last year with the all inclusive restaurants. The food is very good. Service around the pool is second to none. Allehandro was our waiter all week. We seldom had an empty glass... except when they ran ran out of beer 3 times! Remember folks with all of us from the midwest.. especially Wisconsin we're a bunch of beer fans.. as opposed to Bear fans! lol The pool staff really makes your day around there. Alberto, Himer, Lisbeth, and Bianca keep everyone entertained and brighten your day. Hope to be fortunate enough to return next year!

Posted by , from Indianapolis,IN on 9 Mar. 2013

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Comment from Hotel Management

22 Dec. 2016 by General Manager

Dear Guest, Thank you very much for your preference and for taking the time to share your experience with us. We are pleased to hear that you loved our resort. Thank you for your confidence and loyalty. It is nice to know that our staff made of your stay an unforgettable experience. We are very pleased to have you back very soon at this your home away from home, Sunscape Dorado Pacífico Ixtapa. Sincerely, Jesús García General Manager

4 out of 5

Great place to stay

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Loved staying here. It is a family based hotel, so expect family hours. Pool bar closed at 6PM. not a huge resort, but a few high quality restaurants. Better than most resorts I haves stayed at in Mexico.

Posted by , from Milwaukee, WI, USA on 8 Nov. 2012

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5 out of 5

Hotel has great location to shopping centers, rest, etc.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I would recommend this hotel. People are very pleasent. It was peaceful, great for just relaxing.

Posted by , from California on 8 Sep. 2012

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1 out of 5

HORRENDOUS

Pros: none
Cons: everything
If you want to lose all your money this is the resort to come to. To start, our room 2027 was extremely dirty. When we first arrived there was puke in our toilet already, and it appeared to not have been cleaned at all since the last guests. Also there was a trail of drips coming into our room from the room above ours that honestly looked like dried blood and there was a LOT of it. We mentioned it during our stay but it was never cleaned. Also my boyfriend was robbed 220 USD. The strange thing is is it seemed as if the person who took it knew exactly where to look because nothing else was missing only cash right from his wallet, his bag was even zipped back up. I do NOT trust the employees they barely spoke any english or at least pretended not to and would not do anything about the stolen cash. Also i showed security that i could break into our own room just by slipping the card between the door and lock so it was THEIR responsibility and liability that it was taken. The head of security informed us that they would deal with it before we left and when we confronted him the next morning he said we had never showed him that we could break in and our door was faulty so the staff was extremely sketchy and i felt unsafe the whole trip. Also NO variety of food. Same nasty food every day and room service knew NO english. Got our order wrong every time. My boyfriend hates sour cream and the last time we ordered room service he said 5 different times please no sour cream and they still put it on there, with extra on the side too. HORRIBLE service, horrible staff, and you WILL get robbed.

Posted by on 25 Jun. 2012

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5 out of 5

The staff is excellent. Friendly and welcoming. Like coming home!

Pros: Free breakfast, Close restaurants
Although we are not fans of the A/I format, it was better than we expected. There was no problem getting any drink and most foods requested. The food was generally very good but did get a little tiresome after 2 weeks but there are still the excellent restaurants nearby. We just hope they will be able to survive with so many hotels going A/I. We probably would go back as we love the Dorado, especially their staff, Felipe, Jorge, Saul, Antonio and so many others. Our only concern would be the A/I. We would like to have a choice or maybe just A/I breakfast.

Posted by , from Crystal Lake, IL on 21 Feb. 2012

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5 out of 5

A great place to return to

Pros: Close restaurants, Free Internet, Quiet, lawn games and entertainment around the pool, every room has a balcony
Cons: noisy air conditioner
We had a wonderful time in Ixtapa where we stayed at the Dorado Pacifica. We went with friends who were returning for the seventh time. My husband and I understood why our friends keep going back to the same hotel. It was situated in the middle of the Ixtapa hotels along the ocean and across from the market and restraurant area. The staff of the Dorado Pacifica were very personable. The restaurant and bell staff greeted us like old friends. The rooms were comfortable and the pool area was great. We joined the bocce ball games, watch water volleyball and other activities. I recommend the Dorado Pacifica to new visitors to Ixtapa and to old visitors if they aren't staying there already.

Posted by , from Hudson, WI on 28 Feb. 2011

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4 out of 5

Good value for money spent.

Good tourist class hotel with friendly staff. Clean public spaces and rooms. Food is the only dissapointment; but many good restaurant choices across the street in the plazas. Room maintenance issue was quickly resolved. Been there five years in a row and keep going back.

Posted by on 26 Jun. 2009

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5 out of 5

Fireman from Palm Desert, CA

We have stay at this hotel at least a dozen times and we will continue to come back. They have great staff and an outstandingcaring general manager.

Posted by on 28 May 2009

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About the Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Location Paseo de Ixtapa S/N Lote 3-A, Ixtapa, GRO 40880

All-inclusive Details

  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included

Property Features

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. Event space at this property measures 1389 square feet (129 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the family-friendly Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive. Self parking is free. This 4-star Ixtapa property is smoke free.

  • 285 guestrooms or units
  • 11 levels
  • 2 buildings
  • 6 dining venues
  • 1389 sq ft of conference space
  • 129 sq m of conference space
  • Built in 1982
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive offers 285 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Memory foam beds feature down comforters. 32-inch LCD televisions come with satellite channels, DVD players, and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Ixtapa property provides wireless Internet access for a surcharge. Business-friendly amenities include laptop-compatible safes and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony (furnished)
  • Memory foam beds
  • Minibar
  • IPod dock
  • In-room dining
  • HD television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to noon.

Windows - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Bluewater Grill - Overlooking the ocean, this steakhouse specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Tamarindo Restaurant - Overlooking the pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Open select days.

Da Mario - This restaurant specializes in Italian cuisine and serves dinner only.

Coco Cafe - This café serves light fare only. Open 24 hours.

Room service is available.

Spa Services

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 200 per week (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ixtapa Sunscape
  • Pacifico Dorado
  • Sunscape Dorado
  • Sunscape Dorado Pacifico
  • Sunscape Dorado Pacifico Ixtapa
  • Sunscape Dorado Pacifico Ixtapa All Inclusive
  • Sunscape Dorado Pacifico Ixtapa Resort
  • Sunscape Dorado Pacifico Ixtapa Resort All Inclusive
  • Sunscape Dorado Pacifico Resort All Inclusive
  • Hotel Dorado Pacifico
  • Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
  • Dorado Pacifico Ixtapa
  • Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
  • Sunscape Dorado Pacifico All Inclusive
  • Sunscape Dorado Pacifico Ixtapa Resort
  • Sunscape Dorado Pacifico Resort
  • Sunscape Dorado Pacifico Ixtapa
  • Sunscape Dorado Pacifico
  • Hotel Sunscape Dorado Pacifico Ixtapa Resort & Spa Ixtapa
  • Ixtapa Sunscape Dorado Pacifico Ixtapa Resort & Spa Hotel
  • Hotel Sunscape Dorado Pacifico Ixtapa Resort & Spa
  • Sunscape Dorado Pacifico Ixtapa Resort & Spa Ixtapa
  • Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
  • Sunscape Dorado Pacifico Ixtapa Resort All Inclusive
  • Sunscape Dorado Pacifico Resort All Inclusive
  • Sunscape Dorado Pacifico Ixtapa All Inclusive
  • Sunscape Dorado Pacifico All Inclusive
  • Sunscape Dorado Pacifico Ixtapa Resort Spa
  • Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.