Holiday Inn Express & Suites Brookshire - Katy Freeway by IHG offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Brookshire - Katy Freeway by IHG also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.
Encountered two problems during my stay...
They put me in room 318, I got in there and it was filthy... Both beds are made, dirty towels all over the floor etc. Had to go back down and get moved to a different room that was cleaned already. When it was time to leave I got a cart for all our stuff and as I was ready to push the car down the hall to the elevator, the housekeeper put two big carts of her own and a vacuum cleaner blocking my path. They shouldn't do stuff like that during checkout time and inconvenience their paying guests that way.
Our overnight stay served its purpose. Though our 1st room, double queen bed, had not been cleaned, the front desk immediately accommodated us into 2 single king bed rooms. Tub/shower had rust lines, but good water flow. Didn't use the pool or eat breakfast. Great customer service.
Night staff was awesome. Morning staff was insanely annoying and unhelpful. This goes for the front desk and the person managing the breakfast. The shower had a piece of foil in it that looked like it came from a bottle someone else had used in the shower. What better proof do you need that they didnât really clean the room? You can hear the neighbors in their rooms very clearly and access to the hotel is extremely limited. If you leave the hotel via car, youâll have to drive about a mile and a half to get back to the property even if you only went next door for fast food.