Book boutique hotels in Key Biscayne, FL

"I booked the Fontainebleau Miami through Hotels.com expecting a luxury, five-star experience. What I got instead was a frustrating, overpriced mess that completely failed to live up to its reputation. The service was wildly inconsistent. Staff ranged from indifferent to outright dismissive, which is shocking at this price point. I even suffered a documented slip and fall on property, reported it immediately to security, and not once did Hotel management follow up, offer assistance or compensation of any kind, or show even basic concern. Trying to obtain a copy of the incident report afterward has been an exhausting runaround, which only adds to the frustration. On top of that, the resort nickel-and-dimes you at every turn. Mandatory service charges are added automatically, regardless of the actual level of service, which often didn’t justify the cost. For a property that markets itself as high-end, the overall experience felt transactional rather than hospitable. The facilities themselves are visually impressive, but that’s where the positives end. When you’re paying premium rates, you expect premium treatment, accountability, and professionalism. This property missed the mark on all three. I would strongly caution anyone considering booking through Hotels.com to manage expectations or explore other options. There are far better hotels in Miami that actually understand what true hospitality looks like."

"Great hotel, will be back next year!"

"Quaint, and in the center of the beautiful art Deco area. Very convenient to the beach and restaurants, bars, etc. Quaintness of facilities may take some getting used to. Great overall!"

"Nice hotel on the harbor side. Used to be condos so the rooms are nice and big. Staff was very friendly, great location. a bit of construction near the pool deck but not bothersome. The pool doesnt get sun until 11-12:00. Bay side rooms are great however you can hear the noise from the bar and restaurant at night."

"The room, pool and amenities were solid. Certain staff members were very nice while others didn't speak any English and were rude. The food and drinks are grossly overpriced, and they put a 20% gratuity on every check so please ask for itemized receipts."