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Ambassador Hotel & Conference Centre

3.5-star property
1550 Princess St, Kingston, ON 1-855-887-0424
4.2 out of 5
Very good!
See all 9 travelocity Reviews

"Needs updating, clean " More

By a verified traveller on Wed 11 Aug 2021

Points Of Interest

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Hotel Description

Family-friendly 3.5-star hotel near Queen's University

Near the airport

You'll find Queen's University and Kingston Penitentiary within 3 miles (5 km) of this Kingston hotel. Invista Centre and Kingston Centre are also within 3 miles (5 km).

Family-friendly fun

This smoke-free hotel features 2 spa tubs, an indoor pool, and a restaurant. Bring the family and enjoy the children's pool and kid-friendly dining. Enjoy the gym and perks like free self parking and free WiFi.

Free WiFi, refrigerators

The 251 individually furnished guestrooms offer free WiFi and room service. Other amenities include refrigerators, coffee/tea makers, and TVs with digital channels.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $76* Per night/room 10 Feb. - 11 Feb.

Premium Room, 1 King Bed with Sofa bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Comfort Studio Suite, 1 Queen Bed with Sofa bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ambassador Hotel & Conference Centre ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ambassador Hotel & Conference Centre

Everyone (6) Couples (1)
5 out of 5
Needs updating, clean

Posted by on 11 Aug. 2021

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4 out of 5

Posted by on 9 Nov. 2019

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Comment from Hotel Management

9 Nov. 2019 by Quincy

Thank you for taking the time to leave us a review about your recent stay. Your feedback is essential to our continued improvement. I am happy that you enjoyed time with us, and we look forward to seeing you again in the future. Please let us know what we could do to make your next stay even better. Let’s turn that 4 into a 5! Best Regards, Quincy

4 out of 5

Posted by on 24 Oct. 2019

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Comment from Hotel Management

25 Oct. 2019 by Quincy

Thank you for taking the time to leave us a review. Your feedback is essential for our continued improvement. I am happy that you enjoyed your stay. I hope you decide to stay with us during your next visit to Kingston. Let us know what we could have done to turn that 4 into a 5! Best Regards, Quincy

4 out of 5

Posted by on 17 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Maria

Thank you for taking the time from your busy time to rate your stay! Please, let us know how we can turn that 5 into 5. Your feedback it is important for us.

3 out of 5
The pool facilities are great for children, complete with lifeguards (who are quite intense I might add). The rooms are fine- simple. The beds are comfortable, washroom was clean. But the curtains suck (the sun shines right through the sides), and the air conditioner was loud and made our kids cough the entire time.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

5 Sep. 2019 by Maria

Thank you for taking the time from your busy day to write a review! I am sorry to hear you feel your stay was less than exceptional. I understand your frustration with your stay and I will pass on your feedback to the appropriate management to ensure that it gets remedied. Your feedback it is important for us.

4 out of 5
Very friendly,elevators and glass looking outside of elevators had cob webs/dirty looking

Posted by on 22 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Maria

thank you for taking the time from your busy schedule to write a review! Your feedback is important for us. I will passed it to maintenance manager.

5 out of 5

Posted by on 7 Mar. 2020

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4 out of 5

Posted by on 22 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Maria

Thank you for the rating! Please let us know how we can turn that 4 into a 5.

5 out of 5

Posted by on 13 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Maria

Thank you for the rating!

About the Ambassador Hotel & Conference Centre

Location 1550 Princess St, Kingston, ON K7M9E3

Property Features

As a guest of Ambassador Hotel & Conference Centre, you'll find 2 spa tubs, an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 22000 square feet (2044 square meters) and includes a conference center. The family-friendly Ambassador Hotel & Conference Centre also features a children's pool, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available. This 3.5-star Kingston hotel is smoke free.

  • 251 guestrooms or units
  • 6 levels
  • 2 buildings
  • 22000 sq ft of conference space
  • 2044 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Kingston Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Ambassador Hotel & Conference Centre offers 251 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Digital television is provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

JMs Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

JM's Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.

Pet Policy

  • Pets: CAD 25 per accommodation, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 3 and CAD 15 per person (approximately)
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Hotel Kingston
  • Ambassador Kingston
  • Ambassador Conference Hotel
  • Ambassador Hotel & Conference Centre Kingston, Ontario
  • Hotel Ambassador Conference
  • Ambassador & Conference Centre
  • Ambassador Hotel & Conference Centre Hotel
  • Ambassador Hotel & Conference Centre Kingston
  • Ambassador Hotel & Conference Centre Hotel Kingston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.