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"The pool facilities are great for children, complete with lifeguards (who are quite intense I might add). The rooms are fine- simple. The beds are com ... " More

By a verified traveller on Sat 03 Aug 2019

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Hotel Description

Family-friendly 3.5-star hotel near Queen's University

Near the airport

Within 3 miles (5 km) of this Kingston hotel, you'll find Queen's University and Kingston Centre. International Hockey Hall of Fame and George Taylor Richardson Memorial Stadium are also within 3 miles (5 km).

Free water park, dining

Free water park access and a restaurant are featured at this smoke-free hotel. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Enjoy the indoor pool and perks like free WiFi.

Free WiFi, refrigerators

The 245 individually furnished guestrooms offer free WiFi and room service. Other amenities include refrigerators, coffee/tea makers, and TVs with digital channels.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$72* Per night/room 8 Jun. - 9 Jun.

Premium Room, 1 King Bed with Sofa bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Comfort Studio Suite, 1 Queen Bed with Sofa bed, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ambassador Hotel & Conference Centre ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ambassador Hotel & Conference Centre

Everyone (6)
4 out of 5

Posted by on 9 Nov. 2019

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Comment from Hotel Management

9 Nov. 2019 by Quincy

Thank you for taking the time to leave us a review about your recent stay. Your feedback is essential to our continued improvement. I am happy that you enjoyed time with us, and we look forward to seeing you again in the future. Please let us know what we could do to make your next stay even better. Let’s turn that 4 into a 5! Best Regards, Quincy

4 out of 5

Posted by on 24 Oct. 2019

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Comment from Hotel Management

25 Oct. 2019 by Quincy

Thank you for taking the time to leave us a review. Your feedback is essential for our continued improvement. I am happy that you enjoyed your stay. I hope you decide to stay with us during your next visit to Kingston. Let us know what we could have done to turn that 4 into a 5! Best Regards, Quincy

4 out of 5

Posted by on 17 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Maria

Thank you for taking the time from your busy time to rate your stay! Please, let us know how we can turn that 5 into 5. Your feedback it is important for us.

3 out of 5
The pool facilities are great for children, complete with lifeguards (who are quite intense I might add). The rooms are fine- simple. The beds are comfortable, washroom was clean. But the curtains suck (the sun shines right through the sides), and the air conditioner was loud and made our kids cough the entire time.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

5 Sep. 2019 by Maria

Thank you for taking the time from your busy day to write a review! I am sorry to hear you feel your stay was less than exceptional. I understand your frustration with your stay and I will pass on your feedback to the appropriate management to ensure that it gets remedied. Your feedback it is important for us.

4 out of 5
Very friendly,elevators and glass looking outside of elevators had cob webs/dirty looking

Posted by on 22 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Maria

thank you for taking the time from your busy schedule to write a review! Your feedback is important for us. I will passed it to maintenance manager.

5 out of 5

Posted by on 7 Mar. 2020

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4 out of 5

Posted by on 22 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Maria

Thank you for the rating! Please let us know how we can turn that 4 into a 5.

5 out of 5

Posted by on 13 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Maria

Thank you for the rating!

1 out of 5

Do NOT stay here!

Do NOT stay here. The staff is rude, inconsiderate, and completely unwilling to accomodate guests. I will never stay here again. We actually left and went down the road to a very nice little motel, that was 1/2 the price cleaner and a much better room. This place is stuck in the 70's and has the attitude of the dive it is. They very nearly ruined a Valentine weekend after we had driven all the way from the Toronto area. Never again.

Posted by on 16 Feb. 2009

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1 out of 5

Do NOT stay here!

Do NOT stay here. The staff is rude, inconsiderate, and completely unwilling to accomodate guests. I will never stay here again. We actually left and went down the road to a very nice little motel, that was 1/2 the price cleaner and a much better room. This place is stuck in the 70's and has the attitude of the dive it is. They very nearly ruined a Valentine weekend after we had driven all the way from the Toronto area. Never again.

Posted by on 16 Feb. 2009

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About the Ambassador Hotel & Conference Centre

Location 1550 Princess St, Kingston, ON K7M9E3

Property Features

Ambassador Hotel & Conference Centre offers its guests a complimentary water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 22000 square feet (2044 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Ambassador Hotel & Conference Centre. This 3.5-star Kingston hotel is smoke free.

  • 245 guestrooms or units
  • 6 levels
  • 2 buildings
  • 22000 sq ft of conference space
  • 2044 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

RV, bus, truck parking

Transport

  • Airport: Kingston, ON (YGK-Norman Rogers) (9.3 km / 5.8 mi)
  • Train station: Kingston Station (1.3 km / 0.8 mi)
  • Parking:

Room Amenities

Ambassador Hotel & Conference Centre offers 245 accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished. Digital television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

JMs Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

JM's Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.

Pet Policy

  • Pets: CAD 25 per accommodation, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Acrylic shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in and check-out are not available
  • Property confirms they are implementing enhanced health & safety measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 3 and CAD 15 per person (approximately)
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Hotel Kingston
  • Ambassador Kingston
  • Ambassador Conference Hotel
  • Ambassador Hotel & Conference Centre Kingston, Ontario
  • Hotel Ambassador Conference
  • Ambassador & Conference Centre
  • Ambassador Hotel & Conference Centre Hotel
  • Ambassador Hotel & Conference Centre Kingston
  • Ambassador Hotel & Conference Centre Hotel Kingston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.