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High Peaks Resort

4-star property
2384 Saranac Ave, Lake Placid, NY 1-855-887-0424
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4.2 out of 5
Very good!
See all 31 Travelocity Reviews

"We were called about 30 min. Before we could get to the hotel and check in. When we got to the desk we were assigned a room only have a one not made ... " More

By a verified traveller on Wed 25 Sep 2019

Points Of Interest

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Hotel Description

4-star beach hotel near Mirror Lake

City center stay

Within 2 miles (3 km) of this Lake Placid hotel, you'll find Olympic Center and Mirror Lake. Cascade Cross Country Ski Center is within 6 miles (10 km) and High Falls Gorge is within 9 miles (15 km).

Full-service spa, indoor pool

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this traditional hotel. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and a ski shuttle.

Free WiFi, comfy beds

The 133 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with digital channels, and other amenities include free WiFi and room service.

Signature Room, 1 King Bed (Resort)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$160* Per night/room 3 Jun. - 4 Jun.

Room, 2 Queen Beds (Resort)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Resort)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Waterfront Collection)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Room (Waterfront Collection)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

High Peaks Resort ratings based on 31 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for High Peaks Resort

Everyone (16) Couples (2) Family (2)
2 out of 5

Disappointed

Pros: The lobby staff are warm and welcoming. The lobby is nice and as we expected.
Cons: Travelocity needs to make it very clear that this hotel has three buildings and they are not equal.
Location: Lake Placid is lovely but the infrastructure is old and very run down with lots of empty stores on Main St.
I booked us into what was labeled a 4 1/2 star hotel (High Peaks Resort) in Lake Placid. I did not check the hotel website. Our room was entitled King Waterfront. So I thought it would be in a lovely hotel facing the water with a King-size bed. The room was $338 a night so I expected much more than we got. Little did I know that it was in a completely different building across and down the street, with no restaurant just rooms. There was supposed to be free Wifi which did not work. On our arrival at this building we had to lug our bags down the stairs to get to our room. There is no elevator. The room was fine, clean and acceptable. Renovated so not run down. We went back to the main hotel to have a late dinner. It was nothing special. In the morning I walked over to the main hotel to have a swim. The pool is very old and rundown and the deck was dirty. There were many hockey teams staying and the pool area had not yet been cleaned from the night before. The change rooms are really bad, old, dirty and tiny. I was shocked. All in all what was that? Too bad.....really too bad. The hotel offered us a 15% discount on our next stay but we will never go back I'm quite certain.

Posted by , from Brockville ON on 8 Mar. 2015

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2 out of 5
Stayed in the building on the lake. This place is in desperate need of an update. Bathrooms had mildew in shower, missing grout on floor and an old toilet seat. When we arrived, we had to ask for someone to come down and clean the sliding doors and windows as they were filthy. I believe they need a new housekeeping supervisor as the entire facility needed a thorough clean. Also, no fresh coffee available. Nice to have access to water toys and great walking location but definitely overpriced and very disappointing. Will not be returning.

Posted by on 7 Oct. 2019

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3 out of 5
We were called about 30 min. Before we could get to the hotel and check in. When we got to the desk we were assigned a room only have a one not made up yet . I took the next half hour to find another room. Check in was terrible, there computer was terrible. GKS

Posted by on 25 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Melissa

Dear Traveler, Thank you for taking the time to tell me about your recent stay. I am sorry to hear there was a mixup with your room assignment at check-in. I will follow up to see why there were any issues and I will be sure to review this with our front desk team. I hope to have you back again in the future. All the best, Melissa Snow Director of Guest Services

3 out of 5
We have been to this property every year for the past 7 years and it is really starting to show it's wear

Posted by on 15 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Patrick

Hello, Thank you for being staying with us these past seven years. We value your patronage and your feedback from your recent visit. We know how important it is for our guests to experience an updated and current visit to High Peaks Resort and we are disappointed you noticed signs of wear. We are in the final stages of planning our next property-wide updates, however, I will speak with our team about how we can make some noticeable improvements to freshen up areas of our property while we anticipate this project. We hope to see you again at High Peaks Resort. Patrick Allard Assistant General Manager

4 out of 5
Great location and nice waterfront peoperty (which is across the street)

Posted by on 12 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Your Friends at High Peaks Resort

Dear Kiko, Thank you for taking a moment to share your experience! We are so pleased you enjoyed your visit to Lake Placid. Warm Regards, Your Friends at High Peaks Resort

5 out of 5
Great location. Nice view of lake from lake house and upper floors

Posted by on 11 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Your Friends at High Peaks Resort

Greetings, We are so happy we could share our view of Mirror Lake with you! Thank you so much for taking a moment to share your experience. Warm Regards, Your Friends at High Peaks Resort

4 out of 5
The person who cleaned my room did a very sloppy job of making the bed. In fact, it didn't even look like they made it, but instead just pulled the blanket up and that was it.

Posted by on 28 Jul. 2019

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Comment from Hotel Management

5 Aug. 2019 by Darcie

Dear Traveler, Thank you for letting us know about your stayover service. I am so very sorry that the person did not do their job properly. I will discuss with everyone the proper way of making a bed. We do hope to have you back as our guest in the future. Regards, Darcie McCulley Executive Housekeeper

2 out of 5

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Patrick

Greetings, Thank you for taking a moment to rate your experience. Our goal is to offer each of our guests an exceptional experience and your rating indicates this was not yours. If you had a moment to contact us so that we can address areas we need to measure up we would welcome the opportunity to speak with you. Thank you again for rating your experience. Best Regards, Patrick Allard Assistant General Manager

5 out of 5

Posted by on 10 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Your Friends at High Peaks Resort

Greetings, Thank you for taking a moment to rate your experience! Warm Regards, Your Friends at High Peaks Resort

4 out of 5
The location is great. Right in the middle of things. The rooms are large and I loved the small patio with a view of the lake. I liked having a small fridge and the bathroom was great. My only complaint was the elevators were having problems and the service in the restaurant was slow and unenthusiastic. But you could just cross the street for another restaurant.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Patrick

Hello, We are glad to hear that you enjoyed your visit overall and appreciate your feedback. We did experience I'm sorry you experienced poor service in our restaurant. I will pass this along to our restaurant management team so that this can be remedied. Hope to see you again soon at High Peaks Resort. Patrick Allard Assistant General Manager

About the High Peaks Resort

Location 2384 Saranac Ave, Lake Placid, NY 12946

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Fitness facility
  • Indoor pool
  • Full-service spa
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Indoor pool
  • Full-service spa
  • Restaurant
  • Bar/lounge

Property Features

High Peaks Resort offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A seasonal outdoor pool, a rooftop terrace, and spa services are also featured at the business-friendly High Peaks Resort. You'll have access to the indoor pool at a partner property. Self parking is free. This 4-star Lake Placid hotel is smoke free.

  • 133 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Indoor pool1
  • Free WiFi
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Saranac Lake, NY (SLK-Adirondack Regional) (26.3 km / 16.3 mi)
  • Property shuttles: Free ski shuttle
  • Parking: Free self parking

Room Amenities

High Peaks Resort offers 133 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Dancing Bears Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

The Deck - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open select days.

Bar at Lake House - This lobby lounge overlooks the garden and specializes in American cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

The Den - Onsite lobby lounge. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 2
  • Reflexology
  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cribs (infant beds) are available for USD 15.0 per night.

Pet Policy

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 220 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 5 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.00 and USD 18.00 per person (approximately)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 100.00 (subject to availability)
  • Late check-out fee: USD 100.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • High Peaks
  • High Peaks Lake Placid
  • High Peaks Resort
  • High Peaks Resort Lake Placid
  • High Peaks Hotel Lake Placid
  • High Peaks Lake Placid
  • High Peaks Resort Hotel
  • High Peaks Resort Lake Placid
  • High Peaks Resort Hotel Lake Placid

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.