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Novotel Lisboa

4.0 star property
4-star hotel near Rossio Square

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Photo gallery for Novotel Lisboa

2 restaurants, breakfast served
Seasonal outdoor pool, pool umbrellas, sun loungers
Lobby
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service

Explore the area

View in a map
Avenida Jose Malhoa 1 1A, Lisbon, 1099-051
  • Place, Gulbenkian Museum
    ‪10 min walk‬
  • Place, Lisbon Zoo
    ‪10 min walk‬
  • Place, Campo Grande
    ‪12 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬

Room options

View all photos for Family Room, 1 Queen Bed with Sofa bed (Family)

Family Room, 1 Queen Bed with Sofa bed (Family)

Family Room, 1 Queen Bed with Sofa bed (Family)

7.6 out of 10
Good
(61 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

7.4 out of 10
Good
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(18 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Triple Room, 1 Queen Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Twin Bed

Superior Room, 1 Single Bed

Superior Room, 1 Twin Bed

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Accessible (Accesible)

Superior Room, 1 Double Bed, Accessible (Accesible)

Superior Room, 1 Double Bed, Accessible (Accesible)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Queen Bed with Sofa bed

Suite, 1 Queen Bed with Sofa bed

Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Lisbon

Lisbon City Center stay.Your stay at this Lisbon City Center hotel places you within 2 miles (3 km) of Campo Grande and Avenida da Liberdade. Central Mosque of Lisbon and Gulbenkian Museum are also within half a mile (1 km).

What's nearby

  • Gulbenkian Museum - 10 min walk - 0.9 km
  • El Corte Ingles Mall - 10 min walk - 0.9 km
  • Lisbon Zoo - 10 min walk - 0.9 km
  • Campo Grande - 12 min walk - 1.0 km
  • Eduardo VII Park - 13 min walk - 1.2 km

Getting around

  • Sete Rios Station - 9 min walk
  • Praca de Espanha Station - 9 min walk
  • Humberto Delgado Airport (LIS) - 20 min drive

Restaurants

  • ‪A Bicicleta - ‬2 min walk
  • ‪Restaurante Sabor Mineiro Lisboa - ‬3 min walk
  • ‪Wok Mundo - ‬6 min walk
  • ‪Baloiço 2 - ‬6 min walk
  • ‪Tanque - ‬8 min walk

About this property

Novotel Lisboa

4-star hotel near Rossio Square
There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2971 square feet (276 square meters) and includes conference space. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Novotel Lisboa. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Lisbon hotel.

  • 249 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Meeting rooms
  • 2971 sq ft of conference space
  • 276 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Novotel Lisboa offers 249 accommodations with minibars and safes. 26-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 16 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Bicycle rentals
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 26-inch LCD TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, must present a valid identity card or passport with photo, or equivalent document (such as a birth certificate) at check-in. Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission letter from a parent or guardian. Additional check-in policies apply.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 39 per pet, per day
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 16 for children
  • Self parking fee: EUR 12 per day
  • Pet fee: EUR 39 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 543

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Lisboa Novotel
Novotel Lisboa
Novotel Lisboa Hotel
Novotel Lisboa Hotel Lisbon
Novotel Lisboa Lisbon
Lisbon Novotel
Novotel Hotel Lisboa
Novotel Hotel Lisbon
Novotel Lisbon
Novotel Lisboa Hotel
Novotel Lisboa Lisbon
Novotel Lisboa Hotel Lisbon

Reviews

Novotel Lisboa Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 422 out of 1004 reviews
Rating 8 - Good. 329 out of 1004 reviews
Rating 6 - Okay. 150 out of 1004 reviews
Rating 4 - Poor. 62 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

Reviews

2/10 Terrible

Nancy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction. Of course we had no idea. It was very loud and dusty. The manager Layla was horrible. they refused to make any changes to my reservation. I would not recommend this hotel. The staff is terrible.
Stayed 3 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service
The price was good but the pool is right under the Lisbon airport flight path so dont expect to relax there. Every single electronic piece of equipment in the gym was broken. The carpets and doors on the ground floor with the gym and pool was beyond tired. The room and the cafeteria were good. Staff very helpful.
Stayed 4 nights in Aug 2025

8/10 Good

Sara Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Miguel

Travelled with family and small children
Hotel charges guests for parking wich is absurd…
Stayed 2 nights in Aug 2025

4/10 Poor

Tayler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was disappointing overall. The air conditioning was ineffective, the fridge was utterly useless, and even after being moved to another room, the problems remained. Housekeeping was inconsistent — the floors weren’t hoovered on one occasion, and when we asked for the duvet to be changed, we were told it wasn’t necessary, although it was eventually replaced. Daily maintenance noise also made it hard to relax. While staff did respond to complaints, the overall comfort and service fell below the standard we expected from Novotel.
Stayed 9 nights in Aug 2025

10/10 Excellent

Daniel, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amemities
Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room. Safe area. A few good restaurants nearby
Stayed 2 nights in Aug 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is terrible. The staff is terrible. The manager is super rude. She doesn’t try to help in anyway. The hotel was under construction. It was sooo dusty. They should have noticed us of the construction before we got there. We tried to change our room because the banging was absolutely terrible but Laila (manager) said no. Never ever staying at a Novotel again
Stayed 3 nights in Aug 2025

10/10 Excellent

JESUS FELIX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulosa

Fabulosa
Stayed 1 night in Aug 2025

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Fun activities for kids and pool was good. There was construction during the day and limited options for dinner you had to walk a bit to find restaurants that were not part of other hotels. I would stay again.
Stayed 1 night in Aug 2025

6/10 Okay

Wayne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

JESUS FELIX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortability

Great
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 2 nights in Aug 2025

8/10 Good

Maria

Stayed 3 nights in Aug 2025

10/10 Excellent

Mai

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Breakfast was fantastic, and the restaurant in the hotel was amazing. Loved this hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

VISHAL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely leave negative reviews, but my recent stay at this hotel was frustrating enough that I feel others should be warned. From the moment I stepped into the room, the experience was uncomfortable. AC Not Working: Despite the summer heat, the air conditioning was completely non-functional. I contacted the front desk, but all I got was a vague promise that "someone would look into it" — which never happened. The room felt like a sauna all night. Bad Odor: There was a strong, musty smell lingering in the room — the kind that makes you question whether it had been cleaned properly at all. It was tough to relax, let alone sleep, in such an environment. Dust Everywhere: Dust was floating visibly in the air and had settled on every surface — the desk, bedside tables, even the curtains. It triggered allergies and showed a serious lack of upkeep and cleanliness. Honestly, this hotel needs a serious revamp in terms of maintenance and housekeeping. We couldn't sleep whole night, What could have been a decent stay turned into a regrettable one. I hope management takes feedback like this seriously because the potential is there — it just needs effort and care.
Stayed 1 night in Jul 2025

8/10 Good

Donya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Roderick

Great ! As usual .
Stayed 1 night in Jul 2025

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn’t work. Too much smell from carpets. Looks shady
Stayed 1 night in Jul 2025

8/10 Good

Connie, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast buffet. Fresh ground coffee and you can choose the type of coffee from the machine. There are water refill stations in the lobby. The pool is small and was always busy. There are restaurants and shopping that are walking distance.
Stayed 5 nights in Jul 2025

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Duilia

I sent a message trying to cancel my reservation and no te
Stayed 3 nights in Jul 2025

2/10 Terrible

Nigel

Disliked: Cleanliness
Stayed 2 nights in Jul 2025

4/10 Poor

Jesse

Travelled with partner
Liked: Cleanliness, amenities
the hotel was okay but the AC was not working at all and when i called the front desk they did nothing.
Stayed 1 night in Jul 2025