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Palms Hotel & Retreat By Palette London Romford

3.0 star property
3-star spa hotel in Emerson Park

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Bar (on property)
Accessible Double Room
Front of property
Spa

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ‪4 min drive‬
  • Place, Upminster Golf Club
    ‪5 min drive‬
  • Place, O2 Arena
    ‪41 min drive‬
  • Airport, London (LCY-London City)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(16 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite

Bridal Suite

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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About the area

Hornchurch

Emerson Park stay.Your stay at this Emerson Park hotel places you within 3 miles (5 km) of Upminster Golf Club and Queen's Theatre. Also, Romford Market is within 3 miles (5 km) and Thorndon Country Park is within 6 miles (10 km).

What's nearby

  • Whitelands Dog Walking Area - 4 min drive - 1.7 km
  • Upminster Golf Club - 5 min drive - 4.0 km
  • ExCeL Exhibition Centre - 36 min drive - 30.6 km
  • O2 Arena - 41 min drive - 33.5 km
  • Big Ben - 60 min drive - 59.1 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Costa Coffee - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪The Hop Inn - ‬6 min drive
  • ‪The Hub - ‬17 min walk
  • ‪The New Inn - ‬5 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

3-star spa hotel in Emerson Park
There's a restaurant on site. Palms Hotel & Retreat By Palette London Romford offers its guests a full-service spa. Event space at this hotel measures 270 square feet (25 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hornchurch hotel.

  • 138 guestrooms or units
  • Meeting rooms
  • 270 sq ft of conference space
  • 25 sq m of conference space
  • Nightclub
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Smoking in designated areas
  • Lockers available
  • Dining venue
Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

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  • Free WiFi
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 128 reviews
Rating 8 - Good. 28 out of 128 reviews
Rating 6 - Okay. 19 out of 128 reviews
Rating 4 - Poor. 7 out of 128 reviews
Rating 2 - Terrible. 29 out of 128 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Renee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok quite small considering the money you pay
Stayed 2 nights in Oct 2025

8/10 Good

Jacqueline

Stayed 1 night in Oct 2025

6/10 Okay

Chidinma

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
No fridge, no heating, no intercom to contact front desk , i was calling for room service no response
Stayed 1 night in Oct 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.
Stayed 2 nights in Oct 2025

10/10 Excellent

Clare

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

2/10 Terrible

Aranit

Travelled with partner
Smelling so bad and they wake me up early in morning with noises someone working or i dont know expensive as well i wait one hour to be served i would like to talk to management for refound me money cos they wake me up so early
Stayed 1 night in Oct 2025

2/10 Terrible

Danny

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Checking in was a nightmare. You need to log into some web site to check in. 1st time I've been asked to do this and I say in 3 - 4 hotels every week. Shower curtain pole was lose. And if you wanted a disabled access bedroom it was going to cost more than a standard double. Also get ready to break the bank to eat there most workers had takeaways. Total rip off OYO typical junc
Stayed 1 night in Oct 2025

10/10 Excellent

Hassan

Stayed 1 night in Oct 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 6 nights in Sep 2025

10/10 Excellent

Kausar

Stayed 1 night in Sep 2025

8/10 Good

Danny

Stayed 1 night in Sep 2025

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ant

Stayed 1 night in Sep 2025

4/10 Poor

Mario

Business traveller
TV did not work. The sink was plug not working properly. People smoking in other rooms. There was rubbish outside my window and saw rats there no hairdryer in the room had to call reception to bring me one,This made me late in the morning so I could not have breakfast. I tried to cancel my breakfast and the guy on the reception said it would be difficult to get my refund back to which I was pretty annoyed about as wel. I did ask reception if I could move rooms they said there was none available but when I checked on various different hotel brokers I found thoat rooms were available so the guy on reception actually told a lie.I’m sorry to say this all about my experience but it’s the truth. Don’t normally feedback but I just thought the owners should know.
Stayed 1 night in Sep 2025

10/10 Excellent

Thadwai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I liked it Thanks
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Stayed 3 nights in Sep 2025

8/10 Good

Mr jason w

Stayed 4 nights in Sep 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible. I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.
Stayed 1 night in Sep 2025

8/10 Good

Glen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Terrible!!!!!

You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!
Stayed 1 night in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025