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Checked in at 9 am, and they were able to get us a room that early - and even had a great treasure hunt game for the kids when we checked in.

The lobby was especially welcoming with fresh flowers and beautifully appointed. The room was very tiny but comfortable. The cleanliness of the entire property was definitely a plus. My main concern was the lack of response by the staff regarding the internet log in and password not working and the telephone which also did not work. After several attempts, these issues were never resolved.

The property appears old on the outside yet is updated and nice on the inside. The rooms are very clean and large and updated and the beds are comfortable. It is 5 minute taxi ride from the Terminal 3 and 12 euro in cost.

Great people and location!!! This is our new “go to” hotel in London!!!

Perfect location with easy, covered walkway from Heathrow terminal 4. Impeccable room, good food in restaurant, staff amazing! will definitely use this hotel when flying into or out of Heathrow!

Knowing our plane would arrive at Heathrow at 8am after a long flight from New York, several weeks before arriving, I contacted the hotel directly to inquire about an early check in. I had been willing to pay an additional amount or even book an additional night, but was told to contact the hotel upon our arrival in London and that my request had been added to our file. What I didn't know then, was that I would become extremely ill during the flight - something that has never happened to me before and because of this, I didn't think to call them. Originally the early check in was so that we could rest, but needed it as I was still quite ill when we arrived at the hotel probably about 11am. The young lady at the reception desk told me to leave my phone number and she would text us as soon as a room was available - though I felt like she was just trying to get me to go away so she could help the next person in line. We waited until 1pm, all the while I had my head down or was going back and forth to the restroom on the floor above. When my husband approached reception again, a different employee was extremely kind and got us into a room immediately. When my husband came to the coffee lounge area to tell me this good news, I thought I would cry. What a crazy way to start the trip - sick as a dog on the plane and then the long wait for a room I had requested and offered to pay for nearly two months in advance. In the end, we really enjoyed our stay in the great location.