This was my second visit. I love the location next to Tower Bridge, after a busy day of exploring, like going down and relaxing next to the river enjoying the lights on the bridge.
However, this trip the fire alarm went off one night about 1am. The hotel failed miserably at providing a safe and organized exit from the building. There were zero overhead announcements. Finally got to the street in front of the hotel entrance, where it was just a disorganized mob. Again, no employees walking around to fill people in on what was happening. Never saw anyone from the hotel. Finally 2 fire trucks pulled up, neither of which seemed in a hurry, so we all just assumed it was not anything serious, but again we could only assume because no input from staff. Finally one of the trucks left, and again no staff that I could see or any announcement giving the all clear. I just guessed when I saw everyone going back inside it was ok to go back to my room???
Such a huge fail in my opinion on the hotel’s part. They need to seriously practice some fire drills because this would have been so scary if it had actually been a real fire. I only heard rumors from other guests it was a lit cigarette butt thrown in a stairwell. But who knows, since again, no communication from staff.
Then for the inconvenience of having our sleep interrupted in such a jarring way, would have been nice to have been offered something from the hotel. But it was never acknowledged, just poor customer service.